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AutoRABIT

Technical Support Engineer

AutoRABIT

Technical Support Engineer supporting AutoRABIT development processes and tools for customers. Guiding implementation and troubleshooting issues in complex environments.

Posted 6/27/2026full-timeRemote • 🇦🇺 AustraliaMid-LevelSenior💰 A$60,000 - A$75,000 per yearWebsite

About the role

Key responsibilities & impact
  • Be the first contact point for new customer support requests
  • Drive technical issues to resolution
  • Collaborate with Sales, Solution Consultants, Engineering and Product management
  • Maintain communications with clients on the status of open requests

Requirements

What you’ll need
  • 2-3 years previous Technical customer support experience
  • Excellent Customer service experience and communication skills
  • Attention to detail
  • Understanding and ability to learn technical concepts quickly
  • Experience working with Salesforce and/or a DevOps pipeline

Benefits

Comp & perks
  • On-call/weekend rotations
  • Occasional meetings in early mornings or evenings to collaborate with global teams

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools
technical customer supportunderstanding technical conceptsDevOps pipeline
Soft Skills
customer servicecommunicationattention to detailcollaboration