Junior IT Support Analyst

TADERA

Junior IT Support Analyst role supporting IT infrastructure for Havas Australia. Involves problem resolution, user training, and documentation in a friendly team environment.

Posted 7/7/2026full-timeSydney • 🇦🇺 AustraliaJuniorWebsite

About the role

Key responsibilities & impact

Problem resolution for software and hardware issues.
Managing all support requests through to resolution.
Maintaining documentation.
Ensure compliance to all IT support procedures.
Maintaining appropriate user access to application software.
Perform user account administration.
PC / Mac operating system builds.
Training with in house workflow system.
Ensuring all boardrooms are switched on and working every day.
Training new starters in email platform, workflow system and server access.
Registering new users and basic in house training on internal systems (Havas specific training only, not application training)

Requirements

What you’ll need

A genuine passion for Information Technology is a must.
Excellent written and verbal communications skills
Experience in a customer service role would be highly regarded
Good analytical and problem solving skills
Ability to build and maintain good relationships, both with clients and within the agency
Self motivated, team player, flexible, tolerant, enthusiastic and fun
Basic to good understanding of all products to be supported.
Apple, Windows, Server, network administration and troubleshooting skills

Benefits

Comp & perks

We have active social teams who organise ad-hoc events within the agency teams
We have an excellent Salary Sacrifice scheme
We recognise, acknowledge and celebrate the value and contributions staff have shown at various tenure milestones.
Summer Fridays, allowing you to finish at 3pm on a Friday once all work is complete
Free yearly flu shots for all staff
Health and Wellness discounts
Employee Assistance Program (EAP): a confidential counselling, coaching and wellbeing service that’s free of charge, and it’s not only available to you, but also to your immediate families
Birthday Leave: It’s your special day - have it off on us!
Community Service leave & Volunteer Leave
We also have generous parental leave. We offer 12 weeks’ paid leave for the primary carer, plus an additional one week per full year of service. We also provide subsidised childcare.

ATS Keywords

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Hard Skills & Tools

Software TroubleshootingHardware TroubleshootingPC Operating System BuildsMac Operating System BuildsServer AdministrationNetwork TroubleshootingDocumentation MaintenanceUser Access ManagementIn-House Workflow System TrainingEmail Platform Training

Soft Skills

Excellent Communication SkillsRelationship BuildingSelf-MotivatedTeam PlayerFlexible