Manager, Technical Support

Cohesity

Manager of Technical Support leading a team of Technical Support Engineers at Cohesity, an AI-powered data security company. Ensuring high-quality customer service and operational excellence in support functions.

Posted 7/4/2026full-timeSydney • 🇦🇺 AustraliaSeniorLeadWebsite

About the role

Key responsibilities & impact

Supervise daily operations of technical support teams.
Handle escalated issues and complaints.
Create and maintain performance metrics.
Conduct regular team meetings and coaching.
Ensure adherence to company policies.
Ability to grow the business.

Requirements

What you’ll need

Minimum of 8 years of related experience with a Bachelor’s degree; or 6 years and a Master’s degree; or a PhD with 3 years of experience; or equivalent experience.
Demonstrated ability to leverage AI tools to enhance productivity, streamline workflows, and support decision making.
Strong leadership and decision-making abilities.
In-depth knowledge of company products/services.
Compliance and regulatory knowledge.
Employee scheduling and resource allocation.
Performance measurement and reporting.
Works on issues where analysis of situations or data requires an in-depth knowledge of organizational objectives.

Benefits

Comp & perks

Health insurance
Flexible work arrangements

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

Performance MetricsEmployee SchedulingResource AllocationData AnalysisOrganizational Objectives Knowledge

Soft Skills

CoachingConflict Resolution