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Cohesity

Manager, Technical Support

Cohesity

Manager of Technical Support leading a team of Technical Support Engineers at Cohesity, an AI-powered data security company. Ensuring high-quality customer service and operational excellence in support functions.

Posted 7/3/2026full-timeSydney • 🇦🇺 AustraliaSeniorLeadWebsite

Core Competencies

Role fit
Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates strong leadership and decision-making abilities while supervising technical support teams and ensuring adherence to company policies. Proficient in leveraging AI tools for productivity enhancement and performance measurement.

Highest-signal resume keywords
LeadershipDecision-MakingAI Tools UtilizationPerformance MeasurementCompliance Knowledge

ATS Keywords

Tailor your resume
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills
Performance MetricsEmployee SchedulingResource AllocationData AnalysisOrganizational Objectives Knowledge
Soft Skills
CoachingConflict Resolution
Industry Keywords
Technical SupportBusiness GrowthCompany PoliciesRegulatory Knowledge

About the role

Key responsibilities & impact
  • Supervise daily operations of technical support teams.
  • Handle escalated issues and complaints.
  • Create and maintain performance metrics.
  • Conduct regular team meetings and coaching.
  • Ensure adherence to company policies.
  • Ability to grow the business.

Requirements

What you’ll need
  • Minimum of 8 years of related experience with a Bachelor’s degree; or 6 years and a Master’s degree; or a PhD with 3 years of experience; or equivalent experience.
  • Demonstrated ability to leverage AI tools to enhance productivity, streamline workflows, and support decision making.
  • Strong leadership and decision-making abilities.
  • In-depth knowledge of company products/services.
  • Compliance and regulatory knowledge.
  • Employee scheduling and resource allocation.
  • Performance measurement and reporting.
  • Works on issues where analysis of situations or data requires an in-depth knowledge of organizational objectives.

Benefits

Comp & perks
  • Health insurance
  • Flexible work arrangements