Support Technician

First Focus

Support Technician troubleshooting Microsoft technologies and providing IT support at First Focus. Collaborating with a dedicated team across various platforms and client sites.

Posted 7/12/2026full-timeMelbourne • 🇦🇺 AustraliaMid-LevelSenior💰 A$85,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in Microsoft Active Directory, Azure, and cloud platforms, with a strong focus on end-user support and troubleshooting across various environments. Possesses a valid Australian driver's license and vehicle for hybrid onsite and service desk roles.

Highest-signal resume keywords

Microsoft Active DirectoryAzure ADWindows ServerEnd-User SupportTicketing Systems

ATS Keywords

Tailor your resume

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

AzureExchangeDesktop SupportServer TroubleshootingNetwork TroubleshootingFirewall ManagementLAN/WANCloud PlatformsProject DeploymentOn-Prem AD

Soft Skills

Problem SolvingCommunicationUser EmpathyPositive Attitude

Tools & Technologies

Hyper-VCitrixAWSTicketing Systems

Industry Keywords

Hybrid RoleOnsite SupportService Desk

Tech Stack

Tools & technologies

AWSAzureCitrixCloudFirewallsVMware

About the role

Key responsibilities & impact

Slaying tickets across Microsoft AD, Azure, M365, and Exchange
Troubleshooting desktops, servers, firewalls, and networks like a boss
Supporting cloud platforms—Azure AD, Entra, Hyper-V, Citrix, AWS (no VMware, sorry)
Jumping into project deployments when things get spicy
Splitting your time between desk-based support and hands-on onsite work, depending on what the day calls for
Collaborating with senior engineers to keep environments clean, lean, and mean
Venturing out to client sites (fuel, tolls and parking’s on us, not on you)

Requirements

What you’ll need

Deep knowledge of AD (mostly Azure but still a little bit of on-prem too) and end-user support wizardry
Solid grasp of Windows Server, Exchange, and cloud platforms
Comfort across the stack—from desktop to firewall, LAN/WAN included
Experience with ticketing systems and a knack for making users feel heard
Great comms, great attitude, and a genuine love for solving problems
A valid Australian driver’s license and your own vehicle (this is a truly hybrid onsite/service desk role so you will need these for those heroic onsite missions)

Benefits

Comp & perks

💸 Up to $85k package, plus training and flexibility
🧘 Free access to Uprise—1:1 coaching with qualified psychologists or counsellors
🏠 Hybrid working arrangements for real work-life balance
📚 10 paid training days a year, exam fees covered, and pay rises for certs
🚀 FastTrack mentoring program for career growth
🌍 MAD (Making A Difference) Council—equality, charity, and sustainability
⚡️ Tesla company car option (yes, really—conditions apply)
🎉 Regular social events and a team culture built on trust, curiosity, and support