First Focus

Support Engineer

• Slaying tickets across Microsoft AD, Azure, M365, and Exchange
• Troubleshooting desktops, servers, firewalls, and networks like a boss
• Supporting cloud platforms—Azure AD, Entra, Hyper-V, Citrix, AWS (no VMware, sorry)
• Jumping into project deployments when things get spicy
• Splitting your time between desk-based support and hands-on onsite work, depending on what the day calls for
• Collaborating with senior engineers to keep environments clean, lean, and mean
• Venturing out to client sites (fuel, tolls and parking’s on us, not on you)

Support Technician

Sales

• Lead ANZ new business sales team, focused on organizations with 20 to 200 seats.
• Improve conversion, strengthen forecast discipline, protect customer fit.
• Coach the team, deepen partnership between Sales and Marketing.
• Stay close to key deals and build operating rhythm for sales performance.

Head of Sales, ANZ

Client Partner

• Be the voice of the customer, ensuring feedback and insights are turned into practical improvements across the business.
• Map the customer journey, identify where customers experience unnecessary effort or frustration, and improve those interactions.
• Drive customer experience initiatives by partnering with delivery teams to improve products, processes and service delivery.
• Champion a customer-first culture by influencing leaders and teams to consider customer impact in everyday decisions, anchored in our Super-Green standard of easy, fast, consistent and informed.
• Develop customer experience capability by delivering training, coaching and practical guidance that helps delivery teams create better customer outcomes.
• Provide customer experience insights and reporting, identifying trends, measuring outcomes and recommending priorities for improvement.

Client Experience Manager

Consultant

• You will work with businesses typically in the 20 to 200 seat range that are reviewing their IT environment, AI initiatives, security posture, systems maturity or current technology partner.
• AI is at the forefront of this role. First Focus is the market leader in helping SMBs do more with AI in practical, secure and commercially useful ways. You will be at the heart of those conversations, helping business leaders move from curiosity and experimentation to clear priorities, sensible adoption and measurable outcomes.
• You will lead the commercial conversation from qualification through to proposal and close. That means understanding the client’s business, identifying real pain, testing urgency, mapping decision process and shaping a solution that is commercially sound and operationally deliverable.
• You will work closely with technical specialists, but you will own the sales process. You do not need to be the deepest technical person in the room. You do need to know how to translate AI, security, cloud and managed services capability into business value, ask strong questions and keep the conversation moving toward a decision.
• You will write clear, credible proposals that help senior stakeholders understand the case for change. You will also ensure clean handovers into onboarding and delivery, because selling something properly includes setting the client and the delivery team up for success.

Senior Solution Consultant

• Completing service qualifications and checking available options.
• Preparing accurate quotes using MS Excel and ConnectWise Sell.
• Maintaining tickets and updates in ConnectWise Manage.
• Supporting Technical Account Managers with pricing, vendor information and order updates.
• Researching client requirements, previous purchases and preferred vendors.
• Seeking competitive pricing from vendors.
• Confirming stock availability, lead times and order status.
• Placing orders and receiving stock.
• Tracking backorders and following up with vendors.
• Helping ensure quoting, ordering and invoicing details are accurate.
• Supporting provisioning admin for new services and links.
• Escalating delays or issues to the right internal teams.
• Updating internal stakeholders so everyone knows what is happening, which is a small miracle in any business.

Support Technician

Head of Sales, ANZ

Client Experience Manager

Senior Solution Consultant

Sales Support Officer