First Focus

Support Engineer

• Slaying tickets across Microsoft AD, Azure, M365, and Exchange
• Troubleshooting desktops, servers, firewalls, and networks like a boss
• Supporting cloud platforms—Azure AD, Entra, Hyper-V, Citrix, AWS (no VMware, sorry)
• Jumping into project deployments when things get spicy
• Splitting your time between desk-based support and hands-on onsite work, depending on what the day calls for
• Collaborating with senior engineers to keep environments clean, lean, and mean
• Venturing out to client sites (fuel, tolls and parking’s on us, not on you)

Support Technician

Full-stack Engineer

• Designing, building, testing, deploying, and supporting production-grade AI and software solutions.
• Taking prototypes and proof-of-concepts into stable operational systems.
• Building internal tools, AI agents, automation platforms, integrations, and supporting services.
• Owning the systems the team builds after launch, including maintenance, bug fixes, enhancements, performance, security, stability, and documentation.
• Helping define practical engineering standards across code quality, testing, secure development, documentation, deployment, source control, code review, and AI-assisted development workflows.
• Reducing technical debt before it becomes a haunted house.
• Working closely with the AI, Automation & Adoption Manager and business stakeholders to turn ideas into useful, deliverable solutions.
• Providing technical leadership across architecture, planning, and delivery.

Lead Software Engineer – AI & Automation

Procurement

• Manage the IT procurement process from quote to order to invoice, ensuring accuracy at every step.
• Source pricing, availability, lead times, and best-fit vendor options for hardware, software, licensing, renewals, domains, SSL, Microsoft, Adobe, Cisco, Fortinet, and similar technology products.
• Support Technical Account Managers and sales teams with quoting, recommendations, market research, and client-specific purchasing history.
• Prepare and maintain quotes in ConnectWise Sell and manage related tickets in ConnectWise Manage.
• Work with vendors to negotiate pricing, confirm lead times, manage stock updates, and resolve supply issues.
• Manage software and technology licensing procurement, including renewals, subscriptions, product changes, vendor rules, and licensing details.
• Maintain strong supplier relationships across standards, warranties, pricing, performance, and service levels.
• Support larger or recurring bids, ensuring proposals meet requirements, make commercial sense, and reduce the risk of rework.
• Share useful market, product, vendor, and pricing insights with internal teams before things become urgent, dramatic, or both.

Support Technician

Lead Software Engineer – AI & Automation

Lead Software Engineer – AI & Automation

Senior Procurement Specialist