Sales Support Officer

First Focus

Sales Support Officer aiding Client Services with quoting, procurement, and vendor follow-up in a leading Managed Service Provider. Seeking organized and detail-focused candidates with BPO experience.

Posted 6/15/2026full-timePasig • 🇵🇭 PhilippinesJuniorMid-LevelWebsite

About the role

Key responsibilities & impact

Completing service qualifications and checking available options.
Preparing accurate quotes using MS Excel and ConnectWise Sell.
Maintaining tickets and updates in ConnectWise Manage.
Supporting Technical Account Managers with pricing, vendor information and order updates.
Researching client requirements, previous purchases and preferred vendors.
Seeking competitive pricing from vendors.
Confirming stock availability, lead times and order status.
Placing orders and receiving stock.
Tracking backorders and following up with vendors.
Helping ensure quoting, ordering and invoicing details are accurate.
Supporting provisioning admin for new services and links.
Escalating delays or issues to the right internal teams.
Updating internal stakeholders so everyone knows what is happening, which is a small miracle in any business.

Requirements

What you’ll need

At least 2 years of experience in a BPO, technical support, sales support, procurement, coordination or similar environment.
Strong administration and coordination skills.
High attention to detail.
Good problem-solving ability.
Strong written and verbal communication skills.
Confidence working with internal teams, vendors and sometimes clients.
Ability to manage multiple requests at once.
Ability to work with minimal supervision.
A willingness to learn and **Never Stop Growing**.
Experience with procurement, sales administration or order management, desirable but not required.
Experience with ConnectWise or another ticketing system, desirable but not required.
MSP or technology industry experience, desirable but not required.

Benefits

Comp & perks

Hybrid working arrangements.
“Never Stop Growing”: 10 paid study days per year, exam fees paid, and pay rises for certifications, conditions apply.
HMO from day 1.
One dependent, such as your spouse, added to the Company’s HMO policy from day 1, including medical coverage plus dental benefits package.
Free access to Uprise, including 1:1 coaching sessions from qualified psychologists or counsellors.
Day shift, weekends off*, plus 25 paid leave days annually.
Employee Referral Program, ₱20,000.
Employee MVP Award, ₱10,000.
Social events, End of Financial Year and Christmas parties.
Loyalty bonus for long-term employees*.

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

service qualificationspricingorder managementprocurementsales administrationticketing systemMS ExcelConnectWise SellConnectWise Managestock management

Soft Skills

administration skillscoordination skillsattention to detailproblem-solvingwritten communicationverbal communicationteam collaborationmultitaskingself-managementwillingness to learn