Technical Support Specialist

Circle Cardiovascular Imaging

Technical Support Specialist providing remote and onsite support for imaging products at Circle Cardiovascular Imaging. Analyzing and resolving customer issues with a focus on cardiology and radiology workflows.

Posted 7/20/2026full-timeRemote • 🇦🇺 AustraliaMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in providing technical support for medical imaging products, with a strong focus on cardiology and radiology workflows. Proficient in troubleshooting, system infrastructure consultation, and effective communication within diverse environments.

Highest-signal resume keywords

Technical Support ExperienceCardiology And Radiology WorkflowsDICOM, PACS And HL7Windows And Mac SupportNetworking And Firewalls

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Technical SupportSystem TroubleshootingMedical Imaging SoftwareVirtualization (VMWare, Citrix)JavaScript CodingLAN And WAN NetworkingWindows Server AdministrationLinux AdministrationLDAP/Active DirectoryMulti-User Software Systems

Soft Skills

LeadershipCollaborationInterpersonal SkillsListening SkillsClear Communication

Industry Keywords

Medical ImagingCardiologyRadiologyClinical ProductionOn-Call Support

Tech Stack

Tools & technologies

CitrixFirewallsJavaScriptLinuxRealmSwitchingVMware

About the role

Key responsibilities & impact

Provide remote and onsite technical software support for Circle’s growing portfolio of imaging products to Circle customers throughout the region.
Analyze, categorize and prioritize customer issues.
Provide consultative services on customers’ system infrastructure.
Facilitate optimal cardiology and radiology workflows.
Engage in clinical production troubleshooting.
Participate in an on-call rotation for customer support.
Some travel may be required to provide for on-site customer visits, conferences, trade shows, conducting and receipt of training; travel is expected to be no more than 20% of work time.
Documentation of all customer feedback / issues and communicating those issues through our ticketing system.

Requirements

What you’ll need

Outstanding leadership, collaboration and interpersonal skills; professional presence and behavior with the ability to handle diverse
Outstanding listening, comprehension, and clear, concise and grammatically correct oral and written communication skills in English.
At least 5 years’ experience in previous support roles, preferably within the realm of the medical imaging sector.
Experience with cardiology and or radiology workflows is desirable as is experience with Magnetic Resonance and Computed Tomography.
A solid understanding of providing support for Windows desktops, Mac desktops and Windows Servers
A solid understanding of LAN and WAN networking, switching, routing and firewalls.
Experience with medical industry software and hardware is highly desirable; DICOM, PACS and HL7.
Experience with system software / technologies such as virtualization (VMWare, Citrix), GPUs, Linux and LDAP/Active Directory.
Familiarity with JavaScript coding is desirable.
Detail oriented and have excellent follow through skills.
Ability to thrive in both self-directed and collaborative team environments.
Experience in introducing multi-user software systems in enterprise environments is mandatory.

Benefits

Comp & perks

Competitive compensation and vacation
Flexible working arrangements
Employee Wellness Program
Professional development and tuition reimbursement program
Gratifying internal recognition/kudos programs
Annual salary review – based on company and individual performance
Fun, inclusive, ego-free environment where diversity and individual thoughts are encouraged and valued