Circle Cardiovascular Imaging

Support Engineer

• Provide remote and onsite technical software support for Circle’s growing portfolio of imaging products to Circle customers throughout the region.
• Analyze, categorize and prioritize customer issues.
• Provide consultative services on customers’ system infrastructure.
• Facilitate optimal cardiology and radiology workflows.
• Engage in clinical production troubleshooting.
• Participate in an on-call rotation for customer support.
• Some travel may be required to provide for on-site customer visits, conferences, trade shows, conducting and receipt of training; travel is expected to be no more than 20% of work time.
• Documentation of all customer feedback / issues and communicating those issues through our ticketing system.

Technical Support Specialist

Business Development Rep

• Research and meticulously map the organizational structure within existing Cardiac MR client accounts to identify key decision-makers, influencers, and stakeholders for CT equipment and software purchases, particularly within Radiology departments.
• Initiate outbound contact and cultivate relationships with new stakeholders (e.g., Chief Radiologists, Imaging Directors) within our established client base to generate interest in our CT solutions.
• Partner directly with the Marketing Demand Generation team to plan, execute, and optimize targeted prospecting campaigns.
• Conduct thorough qualification of potential opportunities for CT products.
• Articulate and demonstrate the unique clinical value and benefits of Circle's new CT software to relevant decision-makers.
• Ensure a smooth, well-documented, and timely transition of fully qualified "hot leads" to the assigned Sales Executive.
• Collect and relay valuable market feedback and intelligence from client interactions regarding CT needs, competitive insights, and emerging trends to inform product development, marketing, and sales strategies at Circle.

Business Development Representative

• Research and meticulously map the organizational structure within existing Cardiac MR client accounts to identify key decision-makers, influencers, and stakeholders for CT equipment and software purchases, particularly within Radiology departments.
• Initiate outbound contact and cultivate relationships with these new stakeholders (e.g., Chief Radiologists, Imaging Directors) within our established client base to generate interest in our CT solutions.
• Partner directly with the Marketing Demand Generation team to plan, execute, and optimize targeted prospecting campaigns.
• Conduct thorough qualification of potential opportunities for CT products. Understand the client's current infrastructure, clinical needs, budget cycles, and strategic priorities.
• Articulate and demonstrate the unique clinical value and benefits of Circle's new CT software to relevant decision-makers.
• Ensure a smooth, well-documented, and timely transition of fully qualified "hot leads" to the assigned Sales Executive.
• Collect and relay valuable market feedback and intelligence from client interactions regarding CT needs, competitive insights, and emerging trends.