Circle Cardiovascular Imaging

Support Engineer

• Provide remote and onsite technical software support for Circle’s growing portfolio of imaging products to our large customer base throughout the Asia Pacific region.
• Maintain an excellent knowledge of Circle’s product suite and the field of cardiovascular imaging.
• Remote technical support to solve customer questions, including analyzing, categorizing and prioritizing customer issues, understanding customer infrastructure, and providing recommendations for dealing with performance, system capacity and business continuity
• Seek to ensure escalated pre-and-post sales situations are handled promptly and consistently.
• To assist in the development and maintenance of various support tools and Documentation of all customer feedback / issues and communicating those issues through our ticketing system
• Assist in remote installation and configuration support for Circle products for customer sites.
• Assist in the development, enhancement, documenting, communicating and promotion of the adherence to any department
• Assess company needs and support initiatives that improve the company’s ability to deliver exemplary customer support
• Promote a team environment that strives to provide exemplary service to the End Users and Distributor/OEM partners within the confines of department
• Be a role model for the company
• The candidate will be expected to participate in an on-call rotation for customer support
• Limited travel may be required to provide on-site customer visits, conferences, trade shows, conducting and receipt of training; travel is expected to be no more than 10% of work

Technical Support Specialist

Account Executive

• Drive wallet share growth within existing accounts in the region assigned by identifying and maximising upselling and cross-selling opportunities.
• Expand the adoption and availability of Circle’s solutions, with a strategic emphasis on cross-functional and cross-modality integration
• Engage and influence key stakeholders within customer accounts, with a focus on promoting Circle’s leadership in multi-modality imaging.
• Identify and pursue new business opportunities within the cardiology and radiology sectors, emphasizing Circle’s core solutions.
• Generate new Leads applying Prospecting techniques such as ICP, Market Segmentation & Targeting, Multi-channel Outreach, Value-Based Messaging, Lead Qualification, BANT etc
• Collaborate closely with the Marketing Demand Generation Manager to align sales strategies with marketing campaigns and initiatives, ensuring a unified approach to market development.
• Design and deliver customized presentations and product demonstrations tailored to the specific clinical, financial and operational needs of each prospective buyer.
• Partner with Area Managers to manage complex sales cycles, including enterprise-level deployments and engagements involving multiple stakeholders such as clinicians, IT, and procurement teams.
• Cultivate and maintain strong relationships with potential and existing clients, positioning Circle as a trusted advisor in their decision-making processes.
• Consistently achieve or exceed assigned sales targets, providing accurate forecasts, pipeline updates, and market insights to the sales leadership team.

Account Sales Executive

• Identify and engage new prospects within the cardiology industry, focusing on Circle’s core solutions
• Lead the full sales cycle from prospecting to close, employing a consultative sales approach to understand customer needs and match them with our software solutions
• Work closely with the Marketing team to align sales strategies with marketing initiatives, ensuring a cohesive approach to market penetration
• Develop and present customized presentations and demonstrations to highlight product benefits, tailored to the specific needs of each prospect
• Navigate complex sales environments, engaging with multiple stakeholders and decision-makers to secure contracts
• Foster and maintain relationships with potential clients, acting as a trusted advisor in their decision-making process
• Achieve and exceed sales targets, providing regular sales forecasts and market feedback to the sales management team
• Stay current with industry trends, competitor activities, and market dynamics to continuously refine sales strategies

Sales

• The Partner Sales Manager (B2B) is responsible for cultivating global channel partnerships to enhance awareness of Circle’s solutions and drive sales of cvi42 through partner offerings.
• Manage relationships with existing partners like GEHC and SHS, understand their strategies to increase product adoption, and leading key business development projects such as Midas.
• The role also involves generating new leads, upselling to current partner customers by working with global sales and clinical teams, and managing Key Opinion Leaders to ensure high customer satisfaction.
• Furthermore, this position will explore opportunities for growth by establishing new partnerships and expanding into new business development areas such as CT and Interventional Planning, all in line with the company's strategic direction.
• Build and maintain strong partnering relationships with the internal and external stakeholders
• Design and execute regional Business Development and Marketing activities to increase awareness of Circle product offerings
• Organise regional meetings to ensure good visibility on sales funnel, pipeline development and support Partners towards bookings
• Co-organise with Partners educational activities moderated by shared KOLs
• Onboard new Partners across Imaging, at regional and global scale
• Explore Opportunities and make relevant contacts
• In close collaboration with VP Partners, Regional Sales Director, and the field-based team you will lead the commercial efforts with Partners regionally, driving the adoption of Circle’s solution, according to the company’s strategic plans and sales budget
• Be responsible for the Partner Sales budget
• Consult with Key Stakeholders to ensure high NPS and satisfaction scores of Partner customers in the region assigned