Junior Software Support Analyst

Objective Corporation

Junior Software Support Analyst based in Sydney for GovTech SaaS company. Solving technical issues and supporting software used by government organizations to improve citizen services.

Posted 7/9/2026full-timeSydney • 🇦🇺 AustraliaJuniorWebsite

Tech Stack

Tools & technologies

MySQLSQL

About the role

Key responsibilities & impact

Help customers solve technical issues through phone, email and remote support.
Investigate problems, troubleshoot issues and deliver solutions that make a real difference.
Learn our software inside and out, using testing environments to recreate and resolve customer issues.
Build strong relationships with customers and become a trusted technical contact.
Work alongside Development, Product and Customer Success teams to improve products and customer experiences.
Participate in customer meetings, prepare reports and contribute ideas that improve the way we work.
Continuously develop your technical knowledge while working on real-world software used by government organisations.

Requirements

What you’ll need

Learns quickly and loves picking up new technology.
Is naturally curious and enjoys solving puzzles and technical challenges.
Takes initiative and isn't afraid to ask questions.
Has excellent written and verbal communication skills.
Enjoys working with people just as much as working with technology.
Is organised, motivated and keen to grow your career.
A degree in Computer Science, Information Technology, Engineering or a related discipline (or equivalent practical experience).
Exposure to Microsoft operating systems.
Some knowledge of databases such as MySQL or SQL Server.
An understanding of basic troubleshooting or software support principles.

Benefits

Comp & perks

A clear career development pathway with opportunities to grow.
Hybrid working that supports work-life balance.
Access to extensive learning resources, technical development and ongoing mentoring from experienced professionals.
A collaborative, supportive team that genuinely wants to see you succeed.
Modern open-plan offices where ideas are welcomed and innovation is encouraged.
Regular social events, team celebrations and opportunities to connect with colleagues.
The chance to work on meaningful software that positively impacts communities across Australia and around the world.

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

Troubleshooting PrinciplesSoftware SupportMySQLSQL ServerTechnical Issue Resolution

Soft Skills

Excellent Communication SkillsCuriosityInitiativeOrganizational SkillsMotivation

Certifications

Degree in Computer ScienceDegree in Information TechnologyDegree in Engineering