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Avanade

Dynamics 365 CRM Support – Finance, Technical

Avanade

Dynamics 365 CRM Support Engineer delivering functional and technical support for CRM applications. Focusing on improving customer outcomes and resolving issues across Dynamics 365 Customer Engagement.

Posted 7/8/2026full-timeSydney • 🇦🇺 AustraliaMid-LevelSeniorWebsite

Core Competencies

Role fit
Core Competencies

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Demonstrates expertise in supporting Dynamics 365 CRM applications, including configuration, customization, and integration with third-party systems. Proficient in managing support tickets, conducting testing, and facilitating client workshops to ensure effective CRM processes and user satisfaction.

Highest-signal resume keywords
Dynamics 365 CRM SupportDataverse ConfigurationJavaScript/TypeScript DevelopmentAzure DevOps ManagementClient-Facing Communication

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills
CRM Process ConfigurationCustom Workflow ActivitiesREST/OData ServicesData MigrationFunctional TestingIntegration PatternsBusiness Process FlowsSecurity Role ManagementAutomation OpportunitiesTest Plan Development
Soft Skills
Excellent CommunicationAnalytical SkillsClient-Facing SupportPositive AttitudeProblem-Solving
Tools & Technologies
Power AutomateAzure Integration ServicesLogic AppsAzure FunctionsAzure Service Bus
Certifications & Qualifications
Microsoft Certifications
Industry Keywords
Customer EngagementSales ProcessesField ServiceMarketing AutomationKnowledge Management

Tech Stack

Tools & technologies
AzureJavaScript.NETTypeScript

About the role

Key responsibilities & impact
  • Provide day-to-day functional support for Dynamics 365 CRM applications, including Sales, Customer Service, Field Service, Marketing/Customer Insights and related Power Platform components
  • Analyse client issues and requests, translating them into functional specifications, configuration changes, automation opportunities or development requirements
  • Configure and support CRM processes across leads, opportunities, accounts, contacts, cases, queues, SLAs, knowledge management, work orders and customer journeys
  • Prepare and maintain functional design documentation, technical notes, test scripts, release notes and support runbooks
  • Facilitate workshops and triage sessions with clients to diagnose issues, confirm requirements and drive practical decisions
  • Support data migration, data quality, duplicate detection, security role changes and Dataverse configuration activities
  • Conduct functional and technical testing of configuration changes, customisations, integrations, patches and release items during sprint and release cycles
  • Manage and prioritise support tickets, ensuring timely resolution aligned to SLA commitments
  • Contribute to knowledge base articles and shared services documentation to improve team efficiency
  • Support SIT, end-user training, UAT, release readiness and go-live activities
  • Facilitate functional sessions and support status meetings with clients
  • Own service deliverables including documentation, test plans and support artefacts, taking personal ownership of deliverables and outcomes.

Requirements

What you’ll need
  • Experience supporting Dynamics 365 CRM/Customer Engagement live environments
  • Strong understanding of CRM processes across sales, customer service, field service and marketing/customer engagement
  • Hands-on experience configuring Dataverse tables, columns, relationships, forms, views, dashboards, business rules, business process flows and security roles
  • Ability to develop and maintain low-to-medium complexity customisations using JavaScript/TypeScript, Power Automate, plugins, custom workflow activities or custom APIs
  • Experience with C#/.NET, Dataverse Web API, REST/OData services and integration patterns
  • Support integrations between Dynamics 365 CRM and third-party systems using APIs, connectors and Azure Integration Services such as Logic Apps, Azure Functions or Azure Service Bus
  • Experience using Azure DevOps for backlog management, work items, testing, releases or deployment tracking
  • Familiarity with solution management, environment strategy, ALM and deployment practices across Dynamics 365 and Power Platform
  • Perform basic troubleshooting across data, security, workflows, automation, integrations and performance issues
  • Excellent communication skills, with strong analysis, documentation and client-facing support capability
  • Positive, practical and can-do approach
  • Appropriate Microsoft certifications.

Benefits

Comp & perks
  • Health insurance
  • Professional development opportunities
  • Work-life balance
  • Flexible work arrangements