Representative

• Execute brand strategy and tactics in field, sales performance
• Effectively manage assigned territory and targeted accounts
• Build strong customer relationships and customer needs solving capability to maximize short and long term sales performance
• Deliver sales performance, brand KPIs, financial targets, marketing objectives, etc. to meet or exceed on those objectives
• Create pre-call plan objectives and execute post-call evaluation to continuously improve sales performance
• Effectively handle objections, misunderstandings, concerns and consistently gain logical and reasonable calls to action to close on every sales call
• Proactively and continuously aspire to serve customer needs, customer expectations and challenges to build trusted customer relationships and to achieve win-win agreements
• Develop and execute a call plan that achieves set call metrics and optimizes coverage and frequency to key customers to maximize access and sales opportunities
• Continuously build understanding on customer needs and expectations, territory market landscape, competitors, market segments/dynamics, accounts
• Differentiate AbbVie’s value proposition with health providers assigned and identify, develop, and maintain disease state experts and speakers/advocates to maximize brand performance

Specialty Representative managing migraine therapy in Morgantown, WV

Specialty Representative, Migraine

Specialty Representative for Migraine field sales in Morgantown, WV. Responsible for executing brand strategy and building customer relationships in sales performance.

• Advise Project Owner on all aspects of commercial construction projects from concept to completion.
• Ensure compliance with environmental regulations and permits throughout the construction process, including environmental impact assessments and mitigation measures.
• Monitor all project schedules, provide early feedback on performance and risk to those schedules, and support timely completion of all project milestones.
• Identify potential risks and develop mitigation strategies to better position the project for success.
• Monitor the Contractor’s quality control measures to ensure construction activities meet industry standards and Owner expectations.
• Serve as a key conduit of information exchange between all on-site stakeholders, providing regular updates on project progress and addressing any concerns that may arise.
• Observe and influence the activities of construction teams, subcontractors, and support staff on behalf of the Owner, fostering a collaborative and safety-focused work environment.
• Consult to ensure compliance with safety regulations and best practices and recommend corrective actions to maintain a safe work environment for all personnel.
• Maintain accurate project documentation, including contracts, permits, change orders, and progress reports, and provide regular reporting to stakeholders.

Construction Manager serving as Owner's Representative for large-scale projects

Owner's Representative

Construction Manager serving as Owner's Representative in remote environments. Overseeing construction management responsibilities and ensuring alignment with Owner's vision and objectives.

• Triage inbound calls from centers inquiring on matters related to; submitting cases for reinterpretation, changing patient demographics, checking on status of a live study, requesting to speak directly with a radiologist or submitting a complaint
• Make outbound calls to centers to notify them of positive findings or to request additional information on studies
• Monitor the live queue and ensure all live cases are being read within the contracted time, notify radiologists if a case is low and reassign cases if needed
• Communicate with radiologists on anything that needs addressed such as rereads or missing information (missing images, history, demographics, etc)
• Provide Level I support to centers and submit IT tickets when needed
• Open and close QA cases for radiologists
• Monitor auto assign rules and manually assign specialty cases
• Other duties as assigned

Responsible for inbound and outbound calls related to patient information

Solutions Center Representative – Part Time

Responsible for triaging inbound calls and making outbound calls regarding patient information. Working in a remote role to assist urgent care centers across the U.S.

• Provides general or specific information to customers regarding claims, medical billing or policy related questions via telephone, email or chat interactions
• Analyzes information received from the customer to determine what is being requested and what action to take
• Interacts with other associates to answer questions and assist in problem resolution
• Creates certificates of insurance for policyholders
• Enters or updates specific claim, policy and/or customer data into computer system
• Researches medical bill coding issues
• Provides support to customers while using the Encova Edge Portal
• Takes payments from customers or assists customers with online payment portal

Engagement Center Representative providing customer support at Encova Insurance

Engagement Center Representative

Engagement Center Representative providing customer support regarding claims and policy questions at Encova Insurance. Engaging via phone, email, and chat for timely assistance.

• Make outbound calls to hospitals and healthcare clinics across the U.S.
• Conduct brief surveys focused on after-hours and emergency response protocols
• Ask approximately 3 standardized questions per call
• Accurately document responses during each call using provided systems
• Maintain a professional and courteous demeanor with healthcare staff
• Follow call scripts and guidelines to ensure consistency and compliance
• Handle a high volume of calls while maintaining quality standards
• Protect confidential information and adhere to company policies
• Communicate any issues or escalations to supervisors as needed
• Meet performance and attendance expectations in a remote work environment

Healthcare Survey Agents conducting outbound calls for brief surveys

Outbound Survey Representative

Healthcare Survey Agents conducting outbound calls to hospitals for brief surveys. Requires strong communication skills and professionalism in a remote work environment.

• Execute brand strategy and tactics in field, sales performance
• Manage assigned territory and targeted accounts
• Build strong customer relationships and address customer needs
• Create pre-call plans and evaluate post-call execution
• Handle objections and gain logical calls to action
• Develop call metrics and optimize sales strategies
• Share market intelligence with team and stakeholders

Specialty Representative managing Gastroenterology sales in the U.S.

Specialty Representative, Gastroenterology

Specialty Representative managing Gastroenterology sales for AbbVie in the U.S. Building relationships and executing sales strategies effectively within the assigned territory.

• Execute brand strategy and tactics in field, sales performance
• Manage assigned territory and targeted accounts
• Build strong customer relationships and address customer needs to maximize sales performance
• Deliver sales performance, brand KPIs, financial targets, marketing objectives
• Create pre-call plan using SMART objectives and execute post-call evaluations
• Effectively handle objections and concerns to close sales calls
• Develop and execute a call plan to maximize access and sales opportunities
• Share market intelligence with brand team and sales manager
• Differentiate AbbVie’s value proposition and develop relationships with health providers

Specialty Representative in Gastroenterology at AbbVie

Specialty Representative in Gastroenterology at AbbVie executing brand strategy and managing accounts. Building relationships with clients in Virginia and West Virginia.

• Answer incoming emergency and non-emergency calls, following protocols to determine priorities and dispatch responses accordingly.
• Provide compassionate customer support using scripted and non-scripted responses.
• Monitor a high volume of medical alerts and alarms, offering genuine care during potentially stressful situations.
• Record call details, dispatches, and messages into a database in real-time while maintaining focus and accuracy.
• Communicate with empathy, respect, and patience to ensure a positive experience for our members.
• Verify and update customer information in the system to ensure records are accurate.
• Troubleshoot alarm systems and report issues to ensure timely maintenance.
• Proactively inquire about and recommend preventative healthcare services to members.
• Manage access to highly sensitive materials and maintain strict confidentiality.
• Talk and type simultaneously while navigating multiple screens and systems efficiently.
• Successfully complete new hire training and pass all required compliance testing.
• Perform other duties as assigned.

Care Center Representative assisting with medical alerts and providing support

Care Center Representative – 2ND SHIFT ONLY

Care Center Representative responding to emergency and non-emergency calls, assisting members with medical alerts. Ensuring proper dispatch and providing compassionate customer support in a remote setting.

Care Center Representative providing support during emergency and non-emergency calls

Care Center Representative – Overnight

Care Center Representative providing compassionate support and monitoring medical alerts during emergency situations. Importance placed on customer service in a remote setting.

• Serve as the primary technical field support resource for Rebel Power and communications products
• Provide on-site assistance to defense, government, and commercial customers
• Support customer demonstrations, training, product integration, troubleshooting, and operational field exercises
• Serve as the technical liaison between customers and internal teams
• Work closely with Business Development, Sales, Program Management, and Engineering to ensure successful product deployment

Field Service Representative providing technical support for Rebel Power products

Field Service Representative

Field Service Representative providing technical support for Rebel Power and communications products. On-site assistance for customers, supporting demos, training, and deployments.

• Installs, maintains and troubleshoots equipment at the customer's location using a set of tools, parts and technical diagrams.
• Customer service assignments include on-site preventive maintenance and inspection service work, call-out services and commissioning activities on turbomachinery and package systems.
• Use a variety of test equipment to diagnose and identify malfunctions and may refer to schematics and manufacturers' specifications that provide instructions on how to locate problems with guidance of experienced field service personnel and/or supervisor.
• Under supervision use hand tools, gauges and instruments to analyze, repair or replace faulty parts.
• Utilize digital tools and systems.
• Observe and check for common causes of trouble, such as dirty or defective components, cleaning and lubricating equipment with guidance of experienced field service personnel and/or supervisor.
• Under supervision perform routine installations and making adjustments to equipment as appropriate within normal procedures.

Field Service Representative maintaining equipment for Caterpillar

Field Service Representative installing and troubleshooting equipment at customer locations for Caterpillar. Offering competitive salaries and various employee benefits for a valued workforce.

• Demonstrates good customer service skills while initiating outbound calls and receiving inbound calls from customers.
• Negotiates account resolution and accurately inputs and documents actions within the collection systems.
• Maintains up-to-date customer contact information in the collections systems.
• May be required to support other queues to facilitate teamwork in the department.
• Escalates and assists other team members with calls as needed.
• Serves as a resource/subject matter expert and may provide training to fellow team members.
• May be required to initiate external contact with customers and may perform advanced loss prevention activities.
• Review the Month to Date (MTD) sent by the clubs for accuracy.
• Daily review of ABC on prior day dues collections and all club entries.
• Process all refunds from ABC and Point of Sale (POS). Research all refunds from the clubs for accuracy.
• Oversees 3rd party collections and all communication that is needed to the clubs from Swift.
• Works as the liaison between ABC and the Club Operations Managers.
• Timely, responsive, courteous communication with all member inquiries, questions, concerns, and needs.

Member Services Representative handling day-to-day management of dues growth

Member Services Representative

Member Services Representative working for UFC GYM managing dues growth and providing customer service via calls. Responsible for account resolutions and supporting team members.

• Provide superior customer service to MVB clients and internal stakeholders regarding consumer and business online banking products and services.
• Perform daily administration duties to include, but not limited to, building and coding online banking profiles as per procedures and client agreements, daily report monitoring, and enrolling or updating businesses products and services (i.e. ACH, wire, Remote Deposit Capture, bill pay, positive pay, Estatements)
• Facilitate, install and train new Remote Deposit Capture and Positive Pay clients
• Assist Retail, Commercial, and Treasury teammates with sales presentations of online banking and RDC products
• Provide one-on-one end-user, tier two issue resolution support for consumer and business products and services via phone, email or through chat
• Support mRDC, mobile banking, and bill pay
• Support testing and implementation of changes relating to business online banking features (including ACH, wires, positive pay, etc.)
• Identify problems and/or potential problems and take the necessary steps to resolve or escalate
• Routinely provide enhancement recommendations or efficiencies
• Routinely provide training support for internal teammates and other lines of businesses
• Provide back-up support to other department roles
• Work with minimal supervision

Customer service role providing support for online banking products at MVB

Digital Banking Service Representative

Provide customer service to MVB clients for online banking products. Perform administrative duties and support product rollouts and training while residing in the United States.

Representative jobs in West Virginia

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Specialty Representative, Migraine

Owner's Representative

Solutions Center Representative – Part Time

Engagement Center Representative

Outbound Survey Representative

Specialty Representative, Gastroenterology

Specialty Representative, Gastroenterology

Care Center Representative – 2ND SHIFT ONLY

Care Center Representative – Overnight

Field Service Representative

Field Service Representative

Member Services Representative

Digital Banking Service Representative