Digital Banking Service Representative

MVB

Provide customer service to MVB clients for online banking products. Perform administrative duties and support product rollouts and training while residing in the United States.

Posted 7/1/2026full-timeRemote • Arizona, Florida, Maryland, New Jersey, New York, North Carolina, Ohio, Pennsylvania, South Dakota, Texas, Virginia, Washington, West Virginia • 🇺🇸 United StatesMid-LevelSeniorWebsite

About the role

Key responsibilities & impact

Provide superior customer service to MVB clients and internal stakeholders regarding consumer and business online banking products and services.
Perform daily administration duties to include, but not limited to, building and coding online banking profiles as per procedures and client agreements, daily report monitoring, and enrolling or updating businesses products and services (i.e. ACH, wire, Remote Deposit Capture, bill pay, positive pay, Estatements)
Facilitate, install and train new Remote Deposit Capture and Positive Pay clients
Assist Retail, Commercial, and Treasury teammates with sales presentations of online banking and RDC products
Provide one-on-one end-user, tier two issue resolution support for consumer and business products and services via phone, email or through chat
Support mRDC, mobile banking, and bill pay
Support testing and implementation of changes relating to business online banking features (including ACH, wires, positive pay, etc.)
Identify problems and/or potential problems and take the necessary steps to resolve or escalate
Routinely provide enhancement recommendations or efficiencies
Routinely provide training support for internal teammates and other lines of businesses
Provide back-up support to other department roles
Work with minimal supervision

Requirements

What you’ll need

Associates or Bachelor’s degree preferred.
Minimum 4 years’ of related experience in the financial services industry preferred.
Previous experience working with consumer and business online banking products preferred.
Previous experience in direct customer service including in-person, phone, email and/or chat.
Basic knowledge of related state and federal banking compliance regulations, and Bank operation policies.
Knowledge of Jack Henry and Q2 products preferred.
Flexible non-traditional banking hours, upon request.
Strong time management skills and ability to prioritize tasks.
Proficiency in MS Office Suite and Outlook.
Effective oral, written, and interpersonal communication skills with the ability to apply common sense to carry out instructions, interpret documents, understand procedures, write reports and correspondence, and speak clearly to customers and teammates.
Ability to work in a fast-paced environment with minimal supervision.
Ability to deal with difficult problems involving multiple facets and variables in non-standardized situations.
Ability to learn, comprehend and define new systems and processes.
Ability to understand and analyze large amounts of data

Benefits

Comp & perks

Medical, Dental and Vision Insurance
Health Savings Account (HSA), Health Reimbursement Account (HRA) & Flexible Spending Accounts (FSA)
Short- and Long-Term Disability Plan
Group Life Insurance
401K Salary Deferral Plan
Wellness Program
Education & Tuition Expense Reimbursement
PTO and Unique Vacation Purchase Program
Nationwide Pet Insurance Coverage

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

Online Banking AdministrationACH ProcessingWire TransfersRemote Deposit CaptureBill Pay ServicesData AnalysisReport MonitoringProblem ResolutionClient Profile ManagementBank Operation Policies

Soft Skills

Effective CommunicationInterpersonal SkillsAbility to Work IndependentlyAdaptabilityCritical Thinking