Representative

• Provide superior customer service to MVB clients and internal stakeholders regarding consumer and business online banking products and services.
• Perform daily administration duties to include, but not limited to, building and coding online banking profiles as per procedures and client agreements, daily report monitoring, and enrolling or updating businesses products and services (i.e. ACH, wire, Remote Deposit Capture, bill pay, positive pay, Estatements)
• Facilitate, install and train new Remote Deposit Capture and Positive Pay clients
• Assist Retail, Commercial, and Treasury teammates with sales presentations of online banking and RDC products
• Provide one-on-one end-user, tier two issue resolution support for consumer and business products and services via phone, email or through chat
• Support mRDC, mobile banking, and bill pay
• Support testing and implementation of changes relating to business online banking features (including ACH, wires, positive pay, etc.)
• Identify problems and/or potential problems and take the necessary steps to resolve or escalate
• Routinely provide enhancement recommendations or efficiencies
• Routinely provide training support for internal teammates and other lines of businesses
• Provide back-up support to other department roles
• Work with minimal supervision

Digital Banking Service Representative

Director

• Promotes operational excellence of the fraud program within the Enterprise Compliance Advisory function
• Lead incident response team for fraud incidents, to include fraud prevention
• Provide regular briefings to the Chief Compliance Officer for fraud incidents
• Serve as MVB liaison with local, state, and federal law enforcement and other agencies to identify, report, and mitigate fraud and recover losses
• Conduct the annual fraud risk assessment evaluating MVB’s enterprise customers, products/services, and geographies for inherent and residual risk
• Responsible for owning and remediating any fraud related issues resulting from audits, exams, or compliance testing
• Manage all aspects of fraud reporting at all levels, as appropriate to the audience
• Liaise with partners across the enterprise to assist with managing the efforts of the fraud program
• Develop and maintain policies, procedures, and training materials for the fraud program
• Partner with external fraud consultants as needed to manage incidents and set strategies
• Serve as the General Manager for MVB-owned fraud subsidiary, Paladin
• Serve as point of escalation for front line fraud incidents and provide guidance for adequate fraud risk mitigation and remediation aligned to business policies and regulatory requirements
• Assess fraud trends, operational performance, and process efficacy quantitatively and qualitatively
• Participate in Enterprise Compliance and FinCrime Committees and share fraud program findings and metrics with Enterprise Compliance leadership
• Coordinate with the Onboarding and Due Diligence operations team to appropriate assess fraud risk posed by new Fintech partners
• Provide active oversight and guidance to staff responsible for the execution of investigative matters related to fraud
• Oversee quality assurance efforts to ensure investigators are effectively and accurately completing fraud investigations
• Develop and implement onboarding and ongoing training to maintain high customer service levels and knowledge of new and emerging threat landscape
• Manage fraud tool and technology access and use for assessing fraud risk (LexisNexis, Clear, ChexSystems, Q2, Alloy, etc.)
• Serve as the primary point of contact for client escalations and fraud risk involving VIP clients

Senior Director, Fraud Advisory

• Own and drive the day-to-day operations of the Onboarding & Due Diligence function
• Lead and develop a high-performing team of due diligence analysts
• Define and enforce staffing models and workload distribution
• Establish, monitor, and continuously improve service level agreements (SLAs)
• Drive a culture of operational excellence and identify workflow bottlenecks
• Receive and execute compliance frameworks designed by Enterprise Compliance Advisory
• Oversee the execution of risk-based due diligence frameworks for all customer and partner relationship types
• Manage the ongoing periodic review program for fintech partners
• Represent the Onboarding & Due Diligence function during regulatory examinations

Senior Director, Due Diligence and Onboarding

Data Engineer

• Design, build, and maintain saleable data pipelines within Snowflake from multiple sources
• Build and maintain medallion architecture (bronze/silver/gold layers) for data lake solutions
• Design data models that support both businesses intelligence and AI requirements
• Lead cloud-native data platform evolution, integrating Snowflake with AWS.
• Collaborate with business analysts, data scientists, and stakeholders to understand data requirements and translate them into technical specifications.
• Implement data quality frameworks and monitoring systems to ensure accuracy, completeness, and consistency of data assets.
• Develop and maintain comprehensive documentation for data pipelines, models, and processes.
• Optimize query performance and resource utilization to reduce costs and improve processing times.
• Participate in on-call rotation to support production data systems and resolve incidents.

Technical Project Manager

• Develop and manage project plans, charters, schedules, and deliverables across multiple concurrent initiatives
• Evaluate and communicate trade-offs across scope, cost, schedule, risk, and stakeholder value to support prioritization decisions
• Lead cross-functional project teams from initiation through closure, providing direction, coaching, and accountability
• Facilitate discovery, design sessions, and stage-gate reviews, including go/no-go decisions and key project checkpoints
• Define and align on success metrics, KPIs, and acceptance criteria with business sponsors
• Ensure adherence to PMO standards, SDLC requirements, and applicable regulatory and compliance guidelines
• Deliver clear, consistent project reporting to stakeholders, sponsors, and executive leadership
• Manage and coordinate technical deliverables, including system integrations, data flows, and API requirements
• Partner with Engineering, Compliance, Operations, and vendors to manage dependencies, integrations, testing, and deployment readiness
• Track project financials, including budgets, resource allocations, and forecasts; escalate variances with recommended actions
• Validate project outcomes against business case objectives, ROI targets, and defined success criteria
• Drive continuous improvement through process optimization and implementation of Lean or Six Sigma methodologies
• Ensure effective transition to business-as-usual operations, including documentation, training, and support readiness

Digital Banking Service Representative

Senior Director, Fraud Advisory

Senior Director, Due Diligence and Onboarding

Data Engineer

Senior Technical Project Manager