Director

• Own and drive the day-to-day operations of the Onboarding & Due Diligence function
• Lead and develop a high-performing team of due diligence analysts
• Define and enforce staffing models and workload distribution
• Establish, monitor, and continuously improve service level agreements (SLAs)
• Drive a culture of operational excellence and identify workflow bottlenecks
• Receive and execute compliance frameworks designed by Enterprise Compliance Advisory
• Oversee the execution of risk-based due diligence frameworks for all customer and partner relationship types
• Manage the ongoing periodic review program for fintech partners
• Represent the Onboarding & Due Diligence function during regulatory examinations

Senior Director, Due Diligence and Onboarding

Data Engineer

• Design, build, and maintain saleable data pipelines within Snowflake from multiple sources
• Build and maintain medallion architecture (bronze/silver/gold layers) for data lake solutions
• Design data models that support both businesses intelligence and AI requirements
• Lead cloud-native data platform evolution, integrating Snowflake with AWS.
• Collaborate with business analysts, data scientists, and stakeholders to understand data requirements and translate them into technical specifications.
• Implement data quality frameworks and monitoring systems to ensure accuracy, completeness, and consistency of data assets.
• Develop and maintain comprehensive documentation for data pipelines, models, and processes.
• Optimize query performance and resource utilization to reduce costs and improve processing times.
• Participate in on-call rotation to support production data systems and resolve incidents.

Technical Project Manager

• Develop and manage project plans, charters, schedules, and deliverables across multiple concurrent initiatives
• Evaluate and communicate trade-offs across scope, cost, schedule, risk, and stakeholder value to support prioritization decisions
• Lead cross-functional project teams from initiation through closure, providing direction, coaching, and accountability
• Facilitate discovery, design sessions, and stage-gate reviews, including go/no-go decisions and key project checkpoints
• Define and align on success metrics, KPIs, and acceptance criteria with business sponsors
• Ensure adherence to PMO standards, SDLC requirements, and applicable regulatory and compliance guidelines
• Deliver clear, consistent project reporting to stakeholders, sponsors, and executive leadership
• Manage and coordinate technical deliverables, including system integrations, data flows, and API requirements
• Partner with Engineering, Compliance, Operations, and vendors to manage dependencies, integrations, testing, and deployment readiness
• Track project financials, including budgets, resource allocations, and forecasts; escalate variances with recommended actions
• Validate project outcomes against business case objectives, ROI targets, and defined success criteria
• Drive continuous improvement through process optimization and implementation of Lean or Six Sigma methodologies
• Ensure effective transition to business-as-usual operations, including documentation, training, and support readiness

Senior Technical Project Manager

Operations

• Perform multiple functions in the Bank Operations Wires and Instant Payments
• Process domestic and international wire transfers
• Perform wire investigations research and review
• Support the RTP and FedNow payments rails
• Implement knowledge of related state and federal banking compliance regulations
• Assure compliance with all Bank policies, procedures and processes, and all applicable state and federal banking laws, rules and regulations
• Ensures client satisfaction through superior knowledge, courtesy, and accuracy for customer-based transactions
• Proactively identifies and modifies procedures to increase level of service and promote operational efficiency

Deposit Operations Analyst II

Marketing

• Leads an assigned Marketing project during the internship involving research, proposing new ideas and solutions, and delivering final recommendations in a capstone presentation at the end of the internship
• Supports daily marketing activities, including social media, event planning & execution, promotions, and sponsorship initiatives
• Collaborates with the Marketing Team and internal departments to execute ongoing projects and operational tasks
• Captures on-site photographs and video as “boots on the ground” for MVB at sponsorship events and helps develop related social media content
• Learns and develops proficiency with internal software systems
• Gains exposure to the company’s business model, customers and organizational goals.

Marketing Intern

• Maintain quality control and check back standards through reviews of all completed digital maintenance activities
• Track team performance and adherence to standards via metric reporting and performance dashboards
• Coach and train Digital team members on processes, communication and performance improvement
• Review internal procedures for accuracy and enhancement updates
• Perform daily administration duties to include, but not limited to, building and coding online banking profiles as per procedures and client agreements, daily report monitoring, and enrolling or updating businesses products and services (i.e. ACH, wire, Remote Deposit Capture, bill pay, positive pay, Estatements)
• Facilitate, install and train new Online Banking, Remote Deposit Capture and Positive Pay clients
• Assist Retail, Commercial, and Treasury teammates with sales presentations of online banking and RDC products
• Provide one-on-one end-user, tier two issue resolution support for consumer and business products and services via phone, email or through chat
• Support mRDC, mobile banking, and bill pay
• Support testing and implementation of changes relating to business online banking features (including ACH, wires, positive pay, etc.)
• Identify problems and/or potential problems and take the necessary steps to resolve or escalate
• Routinely provide enhancement recommendations or efficiencies
• Routinely provide training support for internal MVB teammates and other lines of business
• Provide back-up support to other department roles
• Work with minimal supervision

Digital Operations Team Lead

Product Manager

• Product Strategy & Roadmap
• Partner with the Director of Digital Product to develop and maintain the Digital Account Opening product roadmap, prioritizing features and enhancements based on client needs and business objectives
• Gather input from internal stakeholders and clients to inform the roadmap, making trade-off decisions when priorities conflict
• Stay informed on market trends, competitive offers, and regulatory changes that could impact the product strategy
• Implementation & Delivery
• Develop project plans with clear timelines and milestones for product launches and enhancements
• Coordinate with business stakeholders, compliance, risk, legal, and operations to ensure all requirements are addressed
• Work with PMO to establish repeatable launch processes and drive adoption across the organization
• Partner with marketing and sales to develop go-to-market materials and client-facing messaging
• Vendor Management
• Serve as the primary point of contact for the Digital Account Opening vendor, managing the day-to-day relationship and escalating issues as needed
• Hold the vendor accountable to contractual commitments and service level agreements
• Work with the vendor to troubleshoot issues, test new features, and implement configuration changes
• Performance Monitoring & Optimization
• Monitor key performance metrics including application completion rates, abandonment points, processing times, and client satisfaction
• Identify opportunities to improve the user experience and reduce friction in the account opening process
• Use performance data and client feedback to inform product enhancements and prioritization decisions
• Training & Support
• Create and maintain training materials and documentation for internal teams and clients
• Provide product training to internal stakeholders and support client onboarding as needed

Digital Product Manager – Digital Account Opening

Artificial Intelligence

• Support AI and data initiatives across the Company, including research, testing, and documentation
• Assist in exploring and evaluating AI tools and use cases aligned with the company's Data Strategy
• Help develop, test, and refine AI-driven workflows or automations
• Communicate findings and updates to internal stakeholders clearly and professionally
• Learn and work within internal platforms such as Snowflake, Smartsheet, and relevant AI/ML tools (Claude)

AI Intern

Compliance

• Lead Consumer Compliance Advisory function as part of Compliance Advisory & Risk organization
• Manage team of professionals including Consumer Lending Compliance, Deposits & Payments Compliance, CRA, Fair Lending and Complaint Management
• Develop and mentor Advisory team focused on strategic thinking and business partnership
• Build advisory culture that enables business growth while ensuring consumer protection
• Lead consumer compliance due diligence and advisory for all fintech lending, BaaS, and payments partnerships
• Review and approve partner loan programs, underwriting criteria, pricing, disclosures, and servicing practices
• Assess TILA, ECOA, UDAAP, RESPA, and state lending law compliance for partner programs
• Conduct comprehensive review of partner marketing materials, applications, and customer communications
• Establish consumer compliance requirements for partnership agreements (SLAs, monitoring, reporting)
• Design ongoing consumer compliance monitoring frameworks for active fintech partnerships
• Review partner complaint data monthly and identify systemic consumer compliance issues
• Sign off on consumer compliance approval for high-risk partnership onboarding
• Monitor CFPB guidance on sponsor bank responsibilities and adjust frameworks accordingly
• Present fintech partnership consumer compliance risk to executive management
• Design fair lending risk assessments for lending products in coordination with CRA & Fair Lending