Senior Director, Fraud Advisory

MVB

Sr. Director, Fraud Advisory overseeing the enterprise fraud program at MVB Financial Corp.

Posted 6/23/2026full-timeRemote • Arizona, Florida, Maryland, New Jersey, New York, North Carolina, Ohio, Pennsylvania, South Dakota, Texas, Virginia, Washington, West Virginia • 🇺🇸 United StatesSeniorWebsite

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Hard Skills

fraud operationsfraud investigationsfraud risk assessmentfraud analyticscompliance testingincident responseaudit managementrisk mitigationquality assurancecustomer service

Soft Skills

communicationleadershiporganizational skillspresentation skillsinterpersonal skills

Tools & Technologies

LexisNexisClearChexSystemsQ2AlloyMicrosoft ExcelMicrosoft WordMicrosoft PowerPointMicrosoft Visio

Certifications & Qualifications

Certified Anti-Money Laundering Specialist (ACAMS)Certified Fraud Examiner (CFE)Certified AML and Fraud Professional (CAFP)

Industry Keywords

bank operationsbanking-as-a-servicefintechfraud preventionfraud programenterprise compliancefraud riskinvestigative mattersfront-line fraud investigatorsfraud trends

About the role

Key responsibilities & impact

Promotes operational excellence of the fraud program within the Enterprise Compliance Advisory function
Lead incident response team for fraud incidents, to include fraud prevention
Provide regular briefings to the Chief Compliance Officer for fraud incidents
Serve as MVB liaison with local, state, and federal law enforcement and other agencies to identify, report, and mitigate fraud and recover losses
Conduct the annual fraud risk assessment evaluating MVB’s enterprise customers, products/services, and geographies for inherent and residual risk
Responsible for owning and remediating any fraud related issues resulting from audits, exams, or compliance testing
Manage all aspects of fraud reporting at all levels, as appropriate to the audience
Liaise with partners across the enterprise to assist with managing the efforts of the fraud program
Develop and maintain policies, procedures, and training materials for the fraud program
Partner with external fraud consultants as needed to manage incidents and set strategies
Serve as the General Manager for MVB-owned fraud subsidiary, Paladin
Serve as point of escalation for front line fraud incidents and provide guidance for adequate fraud risk mitigation and remediation aligned to business policies and regulatory requirements
Assess fraud trends, operational performance, and process efficacy quantitatively and qualitatively
Participate in Enterprise Compliance and FinCrime Committees and share fraud program findings and metrics with Enterprise Compliance leadership
Coordinate with the Onboarding and Due Diligence operations team to appropriate assess fraud risk posed by new Fintech partners
Provide active oversight and guidance to staff responsible for the execution of investigative matters related to fraud
Oversee quality assurance efforts to ensure investigators are effectively and accurately completing fraud investigations
Develop and implement onboarding and ongoing training to maintain high customer service levels and knowledge of new and emerging threat landscape
Manage fraud tool and technology access and use for assessing fraud risk (LexisNexis, Clear, ChexSystems, Q2, Alloy, etc.)
Serve as the primary point of contact for client escalations and fraud risk involving VIP clients

Requirements

What you’ll need

Bachelor’s Degree or equivalent experience required
Minimum of 10+ years of overall fraud operations experience with at least 5+ years managing the efforts of front-line fraud investigators or fraud operations or second-line fraud risk oversight team required
10+ years of experience in fraud investigations with knowledge and experience in bank operations required
Experience working in banking-as-a-service and/or with fintechs
5+ years of experience in a fraud analytics or operations role preferred
5+ years of experience in exam/audit and issues management preferred
Fraud experience must include combination of card, ACH and check
Excellent communication skills (verbal, written, presentation)
Proficiency with Microsoft Suite (Excel, Word, PowerPoint, Visio)
Certified Anti-Money Laundering Specialist (ACAMS)/Certified Fraud Examiner (CFE)/Certified AML and Fraud Professional (CAFP) preferred.

Benefits

Comp & perks

Medical, Dental and Vision Insurance
Health Savings Account (HSA), Health Reimbursement Account (HRA) & Flexible Spending Accounts (FSA)
Short- and Long-Term Disability Plan
Group Life Insurance
401K Salary Deferral Plan
Wellness Program
Education & Tuition Expense Reimbursement
PTO and Unique Vacation Purchase Program