Field Service Representative

CAT

Field Service Representative installing and troubleshooting equipment at customer locations for Caterpillar. Offering competitive salaries and various employee benefits for a valued workforce.

Posted 7/7/2026full-timeOhio, Pennsylvania, Virginia, West Virginia • 🇺🇸 United StatesMid-LevelSenior💰 $65,000 - $85,000 per yearWebsite

About the role

Key responsibilities & impact

Installs, maintains and troubleshoots equipment at the customer's location using a set of tools, parts and technical diagrams.
Customer service assignments include on-site preventive maintenance and inspection service work, call-out services and commissioning activities on turbomachinery and package systems.
Use a variety of test equipment to diagnose and identify malfunctions and may refer to schematics and manufacturers' specifications that provide instructions on how to locate problems with guidance of experienced field service personnel and/or supervisor.
Under supervision use hand tools, gauges and instruments to analyze, repair or replace faulty parts.
Utilize digital tools and systems.
Observe and check for common causes of trouble, such as dirty or defective components, cleaning and lubricating equipment with guidance of experienced field service personnel and/or supervisor.
Under supervision perform routine installations and making adjustments to equipment as appropriate within normal procedures.

Requirements

What you’ll need

Degree or equivalent experience desired
Knowledge of customer service concepts and techniques; ability to meet or exceed customer needs and expectations and provide excellent service in a direct or indirect manner.
Initiative: Being proactive and committing to action on self-identified job responsibilities and challenges; ability to seek out work and the drive to accomplish goals.
Problem Solving: Knowledge of approaches, tools, techniques for recognizing, anticipating, and resolving organizational, operational or process problems; ability to apply knowledge of problem solving appropriately to diverse situations.
Mechanical Maintenance - Power Supply: Knowledge of machines used in power plant; ability to conduct preventive maintenance and repairs or replacements on faulty mechanical parts used in power plants.
Mechanical Maintenance (Oil and Gas): Knowledge of mechanical equipment and the preventive maintenance; ability to repair or replace faulty mechanical parts used in the exploration, production or refining of hydrocarbons.
Safety (Oil and Gas): Knowledge of procedures, practices, considerations and regulatory requirements for the safety and protection of workers, community, environment and company assets; ability to identify and respond accordingly to work-related hazards.
Programmable Logic Controller (PLC): Knowledge of Programmable Logic Controller (PLC); ability to design, implement, and operate automated process controls.
Troubleshooting Technical Problems: Knowledge of troubleshooting approaches, tools and techniques; ability to anticipate, detect and resolve technical problems in a manufacturing environment.
Pass a Department of Transportation (DOT) drug screen and a physical fitness evaluation.
Clean Driving Record (this includes no moving violations within the last 12 months, no "2 point" violations within the last 3 years, and no DUIs within the last 7 years)
Be able to obtain a legal Transportation Worker's Identification Credential.

Benefits

Comp & perks

Competitive Compensation Packages (65k-85k not including OT)
Travel, Company Truck, Gas Card, Meals/Lodging ALL included
Medical, dental and vision coverage starting day 1
Paid time off plan (Vacation, Holiday, Volunteer, Etc.)
401(k) Savings Plan including company match
Health savings account (HSA)
Flexible spending accounts (FSAs)
Short and long-term disability coverage
Parental leave
Employee Assistance Programs
Voluntary Benefits and Employee Discounts
Career Development

ATS Keywords

✓ Tailor your resume

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

Mechanical MaintenanceTroubleshootingPreventive MaintenanceEquipment InstallationTechnical Diagram Interpretation

Soft Skills

Customer ServiceProblem SolvingInitiative

Certifications

Transportation Worker's Identification CredentialDepartment of Transportation (DOT) Drug Screen