Representative

• Sell the entire Boston Beer Company product portfolio
• Focus on selling products and upgrading the number of product lines in retail accounts, including bars/restaurants, liquor/grocery stores, and convenience stores
• Identify major accounts not currently selling BBC products and develop plans to establish business with them
• Improve account conditions and merchandising by building displays, resetting coolers, and displaying point-of-sale items
• Partner with distributors to ensure orders are placed, products are received, and account business grows
• Conduct waitstaff and bartender education, beer tastings, and evening promotions
• Work in varied conditions due to the customer-facing nature of the role
• Work periodically on weekends and holidays to support business needs
• Travel occasionally for meetings and trainings
• Travel regularly within the market to service retailers and wholesalers

Brewery Representative expanding Boston Beer Company products across Twin Cities retail accounts

Brewery Representative

Brewery Representative expanding Boston Beer Company products across Twin Cities bars, restaurants, and retail accounts. Developing accounts, merchandising products, and partnering with distributors to grow sales.

• Ensure timely enrollment of new providers and facility sites with payors
• Maintain existing provider and facility-site enrollment, including re-enrollment and terminations
• Gather and maintain accurate provider directory and payor database information
• Follow up with payors to obtain effective dates, status updates, and billing identification numbers
• Update provider numbers and related data in internal and external billing software and production programs
• Maintain supporting documentation, including W-9, CLIA certificates, bank, IRS, and CMS letters
• Apply for or assist with individual practitioner and facility NPI applications through NPPES
• Notify payors and internal contacts about practitioner practice changes, terminations, malpractice cases, and legal matters
• Notify payors about new sites, site terminations, and site changes
• Follow up on enrollment-related denials and resolve accounts in accordance with federal and state regulations
• Respond to internal and external inquiries regarding research issues
• Review charges, claims-pending reports, and claim-edit work queues in Epic
• Work Epic follow-up queues to resolve enrollment-related issues
• Monitor changes in managed care and payor provider-enrollment requirements
• Complete work within departmental, compliance, and payor time limits
• Initiate enrollment for electronic claims submission
• Attend site-planning meetings, provide input, gather setup information, and provide updates

Provider enrollment representative managing payor enrollment for Sanford Health, a major rural U.S. health system

Provider Enrollment Representative

Provider Enrollment Representative managing provider and facility payor enrollment for Sanford Health, the largest rural U.S. health system.
Maintaining billing data, documentation, NPIs, claims queues, and regulatory compliance.

• Prepare, validate, and complete all steps needed to clear new cases for pre-scheduled services
• Validate and gather insurance and demographic information
• Contact insurance companies by website, phone, or fax to verify benefits and obtain authorizations
• Identify insurance guidelines and facilitate communication
• Use the EPIC system to verify benefits and eligibility
• Complete and obtain necessary authorizations for scheduled services
• Collaborate with clinical providers, on-site case management, and LPN/RN or Nurse Auditor staff
• Perform pre-service collection estimation and communicate patient liability
• Provide point-of-service information and logistics to support an exceptional patient experience
• Maintain compliance with applicable laws, accreditation standards, regulations, privacy, and safety requirements
• Perform other related duties as required

Pre-Service Representative verifying insurance and authorizations for Ochsner Health patients

Pre-Service Representative

Pre-Service Representative verifying insurance benefits and securing authorizations for Ochsner Health patients. Communicating liability and coordinating pre-service requirements before scheduled care.

• Provides coverage for receptionist, including receiving/directing incoming calls, and maintaining/scheduling the Corporate Services Hotline
• Performs shipping and receiving activities including incoming and outgoing mail, overnight mail, inter-office mail as well as sorting and batching Wage Withholding orders
• Provides general maintenance and ordering for the supply rooms and all areas of the facility
• Runs the daily bulk mail process and prepares the daily letters for printing
• Manages mail letter templates, programs new letter templates and works with the various business units and external vendors to test letters
• Provides direction for corporate moves, construction and proper facility set-up for meetings, events, etc.
• Provides assistance to all ECMC departments with work production goals as needed
• Perform other duties and responsibilities as assigned

Corporate Services Representative supporting various departments at ECMC Group

Corporate Services Representative

Corporate Services Representative assisting multiple departments in operations at ECMC Group. Responsibilities include reception duties, mail services, and facility management at headquarters in Minneapolis.

• Coordinate the activities of contracted MRO services
• Assist in the request or procurement of urgently needed technical data required by contracted MRO
• Act as a liaison between contracted MRO and SCA Maintenance/Quality Departments and maintain a continuous line of communication
• Review contract MRO invoices and verify charges in coordination with Maintenance Planning Management
• Monitor cost performance of contract maintenance, activities, and identifying problem areas with comprehensive fixes
• Maintain a continuous line of communication between contracted MRO and SCA Maintenance/Quality Management
• Perform pre dock, daily work-in progress and post dock surveillance of SCA aircraft undergoing maintenance to ensure all maintenance and required documentation is being completed in accordance with Sun Country Airlines General Maintenance Manual (GMM)
• Review each completed item of maintenance to ensure the documentation is complete, accurate, and in accordance with Sun Country Airlines GMM and maintenance provider agreements
• Initiate data collection and communication for required regulatory and company reports (SDR, corrosion reports, etc.)
• Coordinate with Maintenance Planners to ensure efficient accomplishment of Mods and heavy check work packages
• Ensure Maintenance Providers are staying on task to meet agreed upon delivery schedules
• Make timely and decisive decisions to maintain the footprint of the planned maintenance event
• Perform receiving inspection of incoming materials shipped to maintenance provider facilities
• Utilize company computer systems to provide continuous updates to SCA and to monitor progress of the project
• Work closely with Maintenance Control personnel in trouble shooting items that require special attention and coordination
• Assist maintenance provider with additional support/research required from other SCA departments such as: Engineering, Quality Assurance, Quality Control, Materials, Planning, Maintenance Control, Records, Technical Publications, TRAX/IT, Dispatch, Ground Ops, etc.
• Coordinate with internal, functional departments to ensure parts, material and special tooling are available to the contracted MRO to perform the set work package
• Conduct all tasks in a safe and efficient manner complying with all local, state, and federal safety and health regulatory requirements, programmatic standards, and with any internal policies and procedures identified by Sun Country Airlines
• Any other duties assigned by management

MRO Site Representative coordinating maintenance activities for Sun Country Airlines

MRO Site Representative

MRO Site Representative at Sun Country Airlines coordinating maintenance operations with contracted services. Overseeing compliance and communication for maintenance activities at assigned stations.

• Advise Project Owner on all aspects of commercial construction projects from concept to completion.
• Ensure compliance with environmental regulations and permits throughout the construction process, including environmental impact assessments and mitigation measures.
• Monitor all project schedules, provide early feedback on performance and risk to those schedules, and support timely completion of all project milestones.
• Identify potential risks and develop mitigation strategies to better position the project for success.
• Monitor the Contractor’s quality control measures to ensure construction activities meet industry standards and Owner expectations.
• Serve as a key conduit of information exchange between all on-site stakeholders, providing regular updates on project progress and addressing any concerns that may arise.
• Observe and influence the activities of construction teams, subcontractors, and support staff on behalf of the Owner, fostering a collaborative and safety-focused work environment.
• Consult to ensure compliance with safety regulations and best practices and recommend corrective actions to maintain a safe work environment for all personnel.
• Maintain accurate project documentation, including contracts, permits, change orders, and progress reports, and provide regular reporting to stakeholders.

Construction Manager serving as Owner's Representative for large-scale projects

Owner's Representative

Construction Manager serving as Owner's Representative in remote environments. Overseeing construction management responsibilities and ensuring alignment with Owner's vision and objectives.

• Execute brand strategy and tactics in field, sales performance, effectively manage assigned territory and targeted accounts, build strong customer relationships and customer needs solving capability to maximize short and long term sales performance
• Deliver sales performance, brand KPIs, financial targets, marketing objectives, etc. in order to meet or exceed on those objectives
• Create pre-call plan using SMART objectives and execute post-call evaluation in order to continuously improve sales performance
• Effectively handle objections, misunderstandings, concerns and consistently gain logical and reasonable calls to action in order to close on every sales call
• Proactively and continuously aspire to serve customer needs, customer expectations and challenges in order to build trusted customer relationships and to achieve win-win agreements between AbbVie and customers
• Develop and execute a call plan that achieves set call metrics and optimizes coverage and frequency to key customers in order to maximize access and sales opportunities
• Continuously build understanding on customer needs and expectations, territory market landscape, competitors, market segments/dynamics, accounts, disease, product, clinical and sales expertise and share this market intelligence information with in-field team, brand team and sales manager to achieve alignment, to anticipate environmental changes and challenges and to optimize brand strategy and its execution
• Differentiate AbbVie’s value proposition with health providers assigned and identify, develop and maintain disease state experts and speakers/advocates in order to maximize brand performance

Specialty Representative for Dermatology handling accounts in Minnesota East

Specialty Representative, Dermatology

Specialty Representative for Dermatology managing sales performance and customer relationships in Minnesota East. Executing brand strategy while fostering innovative ideas for AbbVie's therapeutic areas.

• Plan, coordinate, and execute career and workforce-related events
• Deliver recruitment and hiring events, career fairs
• Collaborate with Workforce Solutions, Career Services, Alumni Relations, Campus Leadership, and Corporate Marketing
• Maintain awareness of workforce trends, employer needs, and competitor activities
• Manage event logistics and documentation

Workforce Field Representative coordinating career and workforce events

Workforce Field Representative

Workforce Field Representative coordinating career and workforce-related events for Rasmussen University. Responsible for recruitment, employer engagement, and event logistics in the Twin Cities.

• Makes timely and appropriate contacts, determines and completes appropriate level of investigation to make determination of coverage
• Takes a recorded statement from all parties involved in the claim when appropriate
• Determines exposure, establishes adequate reserves and makes timely adjustments as required
• Assigns and directs activities of internal and external resources as required
• Identifies questionable claims and consults with SIU for further direction as appropriate
• Determines settlement value of the loss and negotiates proper settlement of claims

Senior Claim Representative handling complex specialty claims at Intact Insurance

Senior Claim Representative – Sharing Economy, Accident and Health

Senior Claim Representative managing Accident and Health claims for Intact Insurance. Collaborating with internal teams to resolve higher exposure specialty claims.

• Makes timely and appropriate contacts, determines and completes appropriate level of investigation to make determination of coverage, assess liability and determine damages.
• Takes a recorded statement from all parties involved in the claim when appropriate for the type of claim being handled.
• Determines exposure, establishes adequate reserves and makes timely adjustments as required.
• Assigns and directs activities of internal and external resources as required; including independent adjusters and appraisers.
• Determines whether additional evidence is required including but not limited to accident reports, accident scene reconstructions, witness statements, police reports, expert opinion, etc.
• Identifies questionable claims and consults with SIU for further direction as appropriate.
• Determines settlement value of the loss and negotiates proper settlement of claims within authority.
• Provides recommendations for settlement and disposition of claims exceeding authority level.
• Stays abreast of state license requirements and participates in continuing education as required.

Transportation Senior Claim Representative handling complex specialty claims

Senior Transportation Claim Representative – Accident and Health

Transportation Senior Claim Representative at Intact Insurance managing complex specialty claims and coordinating with internal and external resources for resolution.

• Service multiple customer locations
• Receive and stock purchased product in designated customer locations, ensure product stocking levels by scanning for ordering purposes as inventory is depleted.
• Resolve customer problems promptly to retain and promote customer loyalty.
• Follow designated route defined by routing software tools and maintain route guides.
• Identify continuous improvement opportunities in productivity, process, and cycle time.
• Comply with safety and inspection requirements of the facility where the service is being provided.
• Help create new orders by engaging with customers to identify additional product needs
• Probes for customer needs during each site visit and works with sales partners to expand Grainger offerings

On-site Service Representative managing customer inventory and providing service in Marshall, MN

On-Site Service Representative, Part Time

On-site Service Representative at Grainger serving customer locations and managing inventory. Delivering outstanding customer service and driving account growth through tailored solutions.

• Establish and maintain carrier relationships through lead generation, cold calling, and referrals
• Learn about carriers’ business goals, preferences, and capabilities to maximize relationships and satisfaction
• Monitor account activity, identify inactive or underutilized accounts, and take action to reactivate them
• Leverage technology such as automated booking products, C.H. Robinson’s carrier website, and mobile apps to enhance carrier satisfaction and efficiency
• Support Capacity Procurement
• Analyze freight market trends, seasonality, and supply-demand factors to make informed pricing decisions
• Use capacity analysis and internal costing tools to guide your buying and negotiating strategies
• Proactively post, negotiate, and secure available capacity to meet customer needs
• Deliver Exceptional Customer Service
• Provide outstanding service by addressing carrier issues promptly and implementing effective solutions
• Regularly review and act on carrier feedback to improve service
• Identify and recommend the best payment solutions for each carrier based on their needs
• Assist carriers with cash advances and resolve payable issues to ensure smooth operations
• Execute Process Efficiency
• Collaborate with internal teams on shipment updates, problem resolution, and operational execution
• Maintain accurate transit load visibility and reinforce on-time pickup and delivery expectations
• Identify root causes of issues and implement solutions to enhance performance

Capacity Portfolio Representative overseeing carrier relationships at C.H. Robinson

Capacity Portfolio Representative

Capacity Portfolio Representative at C.H. Robinson managing relationships and sales in logistics industry. Engage with carriers and optimize capacity strategies for successful operations.

• Execute brand strategy and tactics in the field
• Manage assigned territory and targeted accounts
• Build strong customer relationships and solve customer needs to maximize sales performance
• Create pre-call plans and perform post-call evaluations
• Handle objections, misunderstandings, and concerns to close sales calls
• Develop and execute call plans to maximize access and sales opportunities
• Share market intelligence information with team members

Specialty Representative in Rheumatology managing sales for assigned territory

Specialty Representative, Rheumatology

Specialty Representative in Rheumatology responsible for managing sales performance in Minnesota. Building customer relationships and executing brand strategies.

• Provide accurate, professional, courteous, and timely responses to candidate inquiries via telephone, email, and chat for LSAT programs.
• Efficiently processes candidates’ inquiries, researches, and resolves candidate concerns.
• Representing LSAC, providing first-level telephone, email, and chat support to LSAC registrants in fast-paced Contact Center.
• Work under supervision of the Director of Customer Relationships assisted by Supervisory team.
• Enter their availability to work various shifts between 9:00am - 9:00pm, and then are scheduled up to 29 hours a week.
• Must be available to work 40 hours a week for your first 2 weeks for paid training.
• All CRRs must be available and are scheduled to work a minimum of eight weekends a year to meet our client's needs.

Customer Relationship Representative providing support via phone, email, and chat.

Customer Relationship Representative – Part-Time

Customer Relationship Representative providing accurate responses to LSAT program inquiries via telephone, email, and chat. Working remotely to process candidate inquiries and resolve concerns within a fast-paced Contact Center.

• Determine a client's basic monthly needs and how best to pay them based on their income and abilities to self-budget.
• Determine a personal needs schedule and rate through consultation with client, service providers, and use of individual judgment.
• Set reasonable limits with clients who demonstrate inability to spend benefits appropriately. These limits will vary by client and should be set using the judgement and experience of the Representative Payee.
• Pay rent, utilities, and personal needs by utilizing the Representative Payee Management system to schedule payments.
• For clients who are on MA spend downs, set aside money each month to pay medical bills.
• For clients who are not on MA spend downs, pay medical bills as they arise.
• Assess client’s ability to budget benefits and then sets up a budget plan to purchase food, clothing, and other personal items. The check disbursement for these needs could be daily, weekly, or monthly or some combination thereof depending on the client’s need.
• Pay other bills, which might include but not be limited to: property taxes, transportation cost, large one-time purchases such as an automobile or appliances.
• Rep payees may budget Veteran’s benefits for clients for whom the Veteran’s Administration requests this service.
• Utilize the phone to exchange information and do problem solving with clients and providers. Return phone calls promptly.
• When appropriate, meet with clients and providers to discuss financial issues and budget plan.
• Collaborate with case managers when issues arise that are beyond the financial realm, such as finding and maintaining affordable housing. Whenever possible, coordinate budget plan in collaboration with case manager.
• Seek consultation with case manager when there is on-going conflict with client regarding finances and spending or when RP desires case managers input.
• Utilize verbal de-escalation skills with clients who are angry or threatening. (Written procedure is pending).
• Communicate in writing to providers who request information and/or explanation of the service provided, budget plan, etc.
• Keep two-way communication between the Social Security Administration and RADIAS Health (Representative Payee Services) open.
• Complete a Representative Payee Report (Form SSA-623-OCR-SM) for each client once a year and send it to the Social Security Administration.
• Maintain a courteous and professional tone and manner with clients and providers in all communication.
• Receive referrals from SSA, case manager, and other service providers. Process accordingly.
• Maintain a file for each client which contains bills, written notifications from Social Security, and other paperwork as needed. These can also be kept electronically on RPM.
• Provide, as needed, a client’s transaction history from RPM.
• Meet with the Director of Housing & Community Development regularly to discuss system issues, job performance and to obtain feedback and assistance with problem solving.
• Communicate any observed procedural or “system” issues to the Administrative Program Manager.
• Complete all paperwork, reports, and charting contemporaneously and in an organized manner.
• Participate actively in on-going professional growth and development; maintain appropriate professional behavior and participate in appropriate supervision.
• Maintain a pattern of regular work hours.
• Other duties as assigned.

Representative Payee providing quality program services for clients served

Representative Payee

Representative Payee providing professional services to clients managing Social Security income. Responsibilities include budgeting, financial planning, and maintaining communication with various stakeholders.

• Support performance and overall effectiveness of Credit teams and external clients
• Provide feedback and present ideas for improving or implementing processes and tools
• Perform or guide others on complex loan related servicing activities
• Prioritize work and provide day to day work leadership and mentorship
• Provide guidance and subject matter expertise to immediate Loan Servicing team
• Interact and communicate with agencies, investors, insurers, and management
• Provide training to less experienced individuals

Lead Loan Servicing Representative at Wells Fargo's Consumer Lending group

Lead Loan Servicing Representative

Lead Loan Servicing Representative at Wells Fargo, supporting credit teams and clients in loan servicing operations. Guiding complex loan activities and providing mentorship to teams.

• Answer incoming emergency and non-emergency calls, following protocols to determine priorities and dispatch responses accordingly.
• Provide compassionate customer support using scripted and non-scripted responses.
• Monitor a high volume of medical alerts and alarms, offering genuine care during potentially stressful situations.
• Record call details, dispatches, and messages into a database in real-time while maintaining focus and accuracy.
• Communicate with empathy, respect, and patience to ensure a positive experience for our members.
• Verify and update customer information in the system to ensure records are accurate.
• Troubleshoot alarm systems and report issues to ensure timely maintenance.
• Proactively inquire about and recommend preventative healthcare services to members.
• Manage access to highly sensitive materials and maintain strict confidentiality.
• Talk and type simultaneously while navigating multiple screens and systems efficiently.
• Successfully complete new hire training and pass all required compliance testing.
• Perform other duties as assigned.

Care Center Representative assisting with medical alerts and providing support

Care Center Representative – 2ND SHIFT ONLY

Care Center Representative responding to emergency and non-emergency calls, assisting members with medical alerts. Ensuring proper dispatch and providing compassionate customer support in a remote setting.

Care Center Representative providing support during emergency and non-emergency calls

Care Center Representative – Overnight

Care Center Representative providing compassionate support and monitoring medical alerts during emergency situations. Importance placed on customer service in a remote setting.

• Serve as the primary technical field support resource for Rebel Power and communications products
• Provide on-site assistance to defense, government, and commercial customers
• Support customer demonstrations, training, product integration, troubleshooting, and operational field exercises
• Serve as the technical liaison between customers and internal teams
• Work closely with Business Development, Sales, Program Management, and Engineering to ensure successful product deployment

Field Service Representative providing technical support for Rebel Power products

Field Service Representative

Field Service Representative providing technical support for Rebel Power and communications products. On-site assistance for customers, supporting demos, training, and deployments.

• Primary support for global contact management system
• Meet call quality and service level expectations for all incoming activity via the global contact management system
• Update contact records for all inbound calls/chats and emails in Salesforce
• Provide product support to customers; escalate to tech support as needed for customer issue resolution
• Process and check free of charge/non-standard orders from inbound customers ensuring proper lead times, customer information, and special instructions
• Provide information on product availability and pricing, shipment tracking, updated order status and delivery information
• Convert or enter all orders into the order management system
• Partner with Operations when necessary on proper lead times
• Report, research and start corrective action for problems and complaints received from customers, partners or sales reps
• Create Service Requests, replacement orders and NCRs for tracking and issue resolution and ensuring customer satisfaction
• Issue Return Material Authorizations to customers within the guidelines of the RMA policy
• Follow-up on outstanding RMA’s
• Provide freight quotes based on order guidelines.
• Act as back up for sick, vacationing, or out of office sales support representatives
• Responsible for timely and accurate updating of all required systems and programs necessary for sales operations including Salesforce and others as appropriate to ensure customer data is well maintained and documented
• Supports “Lean Business Enterprise” initiatives for continuous process improvement and waste elimination.

Customer Enablement Representative offering product support and order processing at Ergotron

Customer Enablement Representative

Customer Enablement Representative providing product support and managing order processing at Ergotron. Engaging with customers through calls, emails, and online chats to exceed their expectations.

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