Lead Loan Servicing Representative

Wells Fargo

Lead Loan Servicing Representative at Wells Fargo, supporting credit teams and clients in loan servicing operations. Guiding complex loan activities and providing mentorship to teams.

Posted 7/10/2026full-timeCharlotte • Arizona, Minnesota, North Carolina • 🇺🇸 United StatesSenior💰 $25 - $42 per hourWebsite

About the role

Key responsibilities & impact

Support performance and overall effectiveness of Credit teams and external clients
Provide feedback and present ideas for improving or implementing processes and tools
Perform or guide others on complex loan related servicing activities
Prioritize work and provide day to day work leadership and mentorship
Provide guidance and subject matter expertise to immediate Loan Servicing team
Interact and communicate with agencies, investors, insurers, and management
Provide training to less experienced individuals

Requirements

What you’ll need

6+ years of Loan Servicing experience
Bilingual speaking and reading proficiency in Spanish/English
Experience working with High Value customers
Proven results of best-in-class customer experience
Extensive knowledge and experience with Credit Card products
Experience handling complex or time sensitive inquiries
Proven ability to communicate clearly with clients, internal teams, and third-party vendors
Ability to partner and collaborate with underwriting, compliance, and risk teams
Working knowledge of loan products, terms, and servicing systems

Benefits

Comp & perks

Health benefits
401(k) Plan
Paid time off
Disability benefits
Life insurance, critical illness insurance, and accident insurance
Parental leave
Critical caregiving leave
Discounts and savings
Commuter benefits
Tuition reimbursement
Scholarships for dependent children
Adoption reimbursement

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

Loan Products KnowledgeServicing Systems ProficiencyComplex Inquiry HandlingProcess ImprovementPerformance Support

Soft Skills

LeadershipMentorshipCommunicationFeedback ProvisionTraining