Customer Enablement Representative

Ergotron

Customer Enablement Representative providing product support and managing order processing at Ergotron. Engaging with customers through calls, emails, and online chats to exceed their expectations.

Posted 7/7/2026full-timeEagan • Minnesota • 🇺🇸 United StatesJuniorMid-Level💰 $20 - $23 per hourWebsite

Tech Stack

Tools & technologies

Oracle

About the role

Key responsibilities & impact

Primary support for global contact management system
Meet call quality and service level expectations for all incoming activity via the global contact management system
Update contact records for all inbound calls/chats and emails in Salesforce
Provide product support to customers; escalate to tech support as needed for customer issue resolution
Process and check free of charge/non-standard orders from inbound customers ensuring proper lead times, customer information, and special instructions
Provide information on product availability and pricing, shipment tracking, updated order status and delivery information
Convert or enter all orders into the order management system
Partner with Operations when necessary on proper lead times
Report, research and start corrective action for problems and complaints received from customers, partners or sales reps
Create Service Requests, replacement orders and NCRs for tracking and issue resolution and ensuring customer satisfaction
Issue Return Material Authorizations to customers within the guidelines of the RMA policy
Follow-up on outstanding RMA’s
Provide freight quotes based on order guidelines.
Act as back up for sick, vacationing, or out of office sales support representatives
Responsible for timely and accurate updating of all required systems and programs necessary for sales operations including Salesforce and others as appropriate to ensure customer data is well maintained and documented
Supports “Lean Business Enterprise” initiatives for continuous process improvement and waste elimination.

Requirements

What you’ll need

Associates of Arts (AA) or higher in Business Administration, Marketing or related field preferred
One to two years of customer service experience required
Ability to multi-task required
Familiar with Microsoft Office (including Excel, PowerPoint and Outlook), Oracle, and Salesforce
Must be able to perform the physical requirements of the job as described to you for the position

Benefits

Comp & perks

competitive wages consisting of base pay, bonus and/or incentive pay based on position
medical, dental, vision, life, disability
tuition reimbursement
401k with match
Employee Assistance Program (EAP)
competitive Paid Time Off (PTO) programs which includes vacation and sick and safe time
eleven paid holidays
ten weeks of paid maternity leave
four weeks of paid paternity leave
three days of paid grandparents leave
career milestones program for recognizing employees

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

Order ProcessingData EntryCustomer Record ManagementIssue ResolutionProduct Support

Soft Skills

Communication SkillsProblem-Solving SkillsAttention to Detail

Certifications

Associates of Arts (AA) in Business AdministrationAssociates of Arts (AA) in Marketing