Representative

• Communicate the Companion Animal product portfolio in meaningful, customer-relevant ways
• Serve as primary point of contact for assigned veterinary clinics, shelters, and corporate accounts
• Meet decision-makers to understand practice structures, business models, influencers, and needs
• Develop customer strategies, territory plans, and account plans
• Identify business opportunities and drive Animal Health product and service sales growth
• Partner with National Account Managers, Corporate Account Team, and Distribution Field Partners
• Collaborate across species teams to support the full Animal Health product portfolio
• Share with regional team members to foster growth and development
• Analyze monthly sales results and manage expenses within budget
• Identify programs and services to address customer needs and provide education and training
• Develop and deliver relevant customer offerings with leadership and Field Professional Services
• Maintain understanding of Animal Health products, industry trends, and competitors
• Communicate customer, industry, product, and market trends throughout the organization
• Develop and meet learning and development objectives agreed upon with leadership

Senior territory representative selling animal-health products across Springfield, Massachusetts

Senior Territory Representative, Companion Animal

Senior territory representative selling Merck animal-health products to veterinary clinics, shelters, and corporate accounts in Springfield, Massachusetts. Developing territory strategies and driving account sales growth.

• Prepare, validate, and complete all steps needed to clear new cases for pre-scheduled services
• Validate and gather insurance and demographic information
• Contact insurance companies by website, phone, or fax to verify benefits and obtain authorizations
• Identify insurance guidelines and facilitate communication
• Use the EPIC system to verify benefits and eligibility
• Complete and obtain necessary authorizations for scheduled services
• Collaborate with clinical providers, on-site case management, and LPN/RN or Nurse Auditor staff
• Perform pre-service collection estimation and communicate patient liability
• Provide point-of-service information and logistics to support an exceptional patient experience
• Maintain compliance with applicable laws, accreditation standards, regulations, privacy, and safety requirements
• Perform other related duties as required

Pre-Service Representative verifying insurance and authorizations for Ochsner Health patients

Pre-Service Representative

Pre-Service Representative verifying insurance benefits and securing authorizations for Ochsner Health patients. Communicating liability and coordinating pre-service requirements before scheduled care.

• Provide efficient and timely technical assistance to assigned customers in matters relating to their packaging equipment operations and facilitate customer quality and packaging performance improvement
• Service customer equipment, where applicable, to maintain optimum performance of equipment, packaging films and shrink bag materials
• Perform and complete package/shrink bag and machine audits on packaging machines
• Identify machinery and packaging film/shrink bag problems and ensure that they are properly communicated to the appropriate staff representatives
• Participate in field trials of new packaging materials
• Assist in the installation and start-up of all packaging equipment manufactured and sold by Amcor and provide input into the design, installation and start-up of packaging equipment manufactured by outside suppliers
• Train customers on proper operation and maintenance of equipment and Amcor film, as well as training other Amcor Technical Service Reps on how to train the customer

Technical Service Representative providing customer support for packaging equipment operations

Technical Service Representative

Technical Service Representative providing technical assistance and training on packaging equipment operations. Role involves significant domestic travel within Northeastern US, primarily focused around Boston area.

• In-person as well as virtual coverage for field sales vacancies
• Ability to use sales techniques to ensure positive results to assigned list of healthcare professionals
• Verify and complete required data entry including details of the interaction
• Manage daily sales call activity to optimize time and maximize the achievement of sales objectives
• Listen and respond appropriately to customer questions and needs
• Demonstrate thorough knowledge of products and ensure clear, concise and accurate communication with target audiences

Hybrid Sales Representative for Psychiatry covering Boston or New York area

Specialty Representative, Psychiatry

Hybrid Specialty Representative, Psychiatry role with AbbVie, covering Boston, MA, or New York, NY. Engage with healthcare professionals to achieve brand objectives actively.

• Serve as the primary contact for consumers providing outstanding customer support and service
• Solve a variety of challenges with limited supervision
• Handle incoming telephone calls or emails efficiently and accurately
• Inquiries include product troubleshooting, sales orders, warranty replacements, and product specifications
• Meet or trend towards required KPIs and consistently deliver excellent customer service
• Make recommendations to meet consumer needs and promote products for company growth
• Engage in continuous learning and adaptability as a foundation for skills needed to be successful
• Demonstrate a favorable image of the organization and maintain brand integrity

Customer Service Representative providing support for trusted brands at Helen of Troy

Consumer Service Representative I

Customer Service Representative providing support for brands like OXO and Hydro Flask. Handling consumer inquiries, troubleshooting, and delivering excellent customer service.

• Respond to incoming customer inquiries via phone, email, and other communication channels in a courteous, professional, and timely manner.
• Assist customers with order placement, order status, shipment tracking, product information, warranty claims, replacements, returns, and general service inquiries.
• Research and resolve customer issues by utilizing multiple order management systems, CRM platforms, carrier websites, and internal resources.
• Accurately document customer interactions and resolutions within company systems.
• Build customer confidence by providing knowledgeable, empathetic, and solution-oriented support.
• Maintain productivity and quality standards while meeting individual and team performance goals.
• Perform other administrative and operational duties as assigned.

Consumer Service Representative assisting customers via phone and email

Consumer Service Representative

Consumer Service Representative at Lifetime Brands assisting customers through phone and email inquiries. Resolve inquiries related to orders, warranties, and customer service requests.

• Advise Project Owner on all aspects of commercial construction projects from concept to completion.
• Ensure compliance with environmental regulations and permits throughout the construction process, including environmental impact assessments and mitigation measures.
• Monitor all project schedules, provide early feedback on performance and risk to those schedules, and support timely completion of all project milestones.
• Identify potential risks and develop mitigation strategies to better position the project for success.
• Monitor the Contractor’s quality control measures to ensure construction activities meet industry standards and Owner expectations.
• Serve as a key conduit of information exchange between all on-site stakeholders, providing regular updates on project progress and addressing any concerns that may arise.
• Observe and influence the activities of construction teams, subcontractors, and support staff on behalf of the Owner, fostering a collaborative and safety-focused work environment.
• Consult to ensure compliance with safety regulations and best practices and recommend corrective actions to maintain a safe work environment for all personnel.
• Maintain accurate project documentation, including contracts, permits, change orders, and progress reports, and provide regular reporting to stakeholders.

Construction Manager serving as Owner's Representative for large-scale projects

Owner's Representative

Construction Manager serving as Owner's Representative in remote environments. Overseeing construction management responsibilities and ensuring alignment with Owner's vision and objectives.

• Independently represent and promote the manufacturer’s products within an assigned territory, communicating product features, specifications, and applicable standards accurately
• Develop and manage professional relationships with architects, contractors, developers, property owners, and other key decision-makers
• Identify, pursue, and support project opportunities to meet mutually agreed-upon annual sales and specification objectives
• Prospect for and secure new accounts to expand market presence and grow revenue opportunities
• Participate in trade shows, industry events, and networking activities at your discretion to support business development efforts
• Maintain accurate records of leads, opportunities, and sales activities using the manufacturer’s CRM or reporting tools
• Provide periodic updates on sales activity, pipeline status, and market feedback to support collaboration and forecasting

Independent Manufacturer Representative for sustainable building products

Independent Manufacturer Representative – Building Envelope Systems

Independent Manufacturer Representative promoting sustainable building products within assigned territories. Building relationships with architects, contractors, and developers to drive revenue growth.

• Performs a variety of complex administrative duties for patients in need of routine and/or urgent appointments, medical procedures, tests, and associated ancillary services in an ambulatory in/outpatient setting.
• Assesses patients’ needs, including but not limited to, financial counseling, interpreter services, social services and refers to appropriate person or area.
• Alerts providers to emergent patient care needs.
• Greets visitors and/or patients for scheduled and/or urgent care appointments and procedures.
• Confirms and verifies patient demographic and insurance information.
• May collect co-payments from patients upon arrival.
• Obtains signatures of consent from patient/guardian for treatment authorization and insurance/billing information.

Ambulatory Service Representative managing patient appointments and administrative duties

Ambulatory Service Representative, Surgical Vascular Lab

Ambulatory Service Representative managing patient appointments, medical procedures, and administrative duties. Requires 3 years of related experience and performs various patient needs assessments.

• Makes timely and appropriate contacts, determines and completes appropriate level of investigation to make determination of coverage
• Takes a recorded statement from all parties involved in the claim when appropriate
• Determines exposure, establishes adequate reserves and makes timely adjustments as required
• Assigns and directs activities of internal and external resources as required
• Identifies questionable claims and consults with SIU for further direction as appropriate
• Determines settlement value of the loss and negotiates proper settlement of claims

Senior Claim Representative handling complex specialty claims at Intact Insurance

Senior Claim Representative – Sharing Economy, Accident and Health

Senior Claim Representative managing Accident and Health claims for Intact Insurance. Collaborating with internal teams to resolve higher exposure specialty claims.

• Makes timely and appropriate contacts, determines and completes appropriate level of investigation to make determination of coverage, assess liability and determine damages.
• Takes a recorded statement from all parties involved in the claim when appropriate for the type of claim being handled.
• Determines exposure, establishes adequate reserves and makes timely adjustments as required.
• Assigns and directs activities of internal and external resources as required; including independent adjusters and appraisers.
• Determines whether additional evidence is required including but not limited to accident reports, accident scene reconstructions, witness statements, police reports, expert opinion, etc.
• Identifies questionable claims and consults with SIU for further direction as appropriate.
• Determines settlement value of the loss and negotiates proper settlement of claims within authority.
• Provides recommendations for settlement and disposition of claims exceeding authority level.
• Stays abreast of state license requirements and participates in continuing education as required.

Transportation Senior Claim Representative handling complex specialty claims

Senior Transportation Claim Representative – Accident and Health

Transportation Senior Claim Representative at Intact Insurance managing complex specialty claims and coordinating with internal and external resources for resolution.

• Responsible for onboarding of new accounts, activations, and quality control of all new merchant accounts.
• Reviewing daily assignment queue for account onboarding.
• Reviewing application, pricing, and approval parameters to ensure record completion.
• Keying and synching account data as required to ensure onboarding is accurately completed promptly.
• Communicate with partners and staff members as needed in cases where additional information may be needed.
• Data entry as required for completing corrections, action items and additional step request items.
• Data sensitive maintenance requests.
• Account updates.
• Department related projects and assignments.
• Departmental communication for efficiently managing workload.
• Attending required department meetings and training.
• Supporting specialized projects on an as-needed basis as directed by Department or Company leadership.
• Other duties as assigned.

Boarding Representative II responsible for onboarding merchant accounts remotely

Boarding Representative II

Boarding Representative II responsible for onboarding merchant accounts for Maverick Payments. Handling account activations and quality control from a remote setting.

• Performs a variety of complex administrative duties for patients in need of routine and/or urgent appointments, medical procedures, tests, and associated ancillary services in an ambulatory in/outpatient setting.
• Greets visitors and/or patients for scheduled and/or urgent care appointments and procedures.
• Confirms and verifies patient demographic and insurance information.
• May collect co-payments from patients upon arrival.
• Obtains signatures of consent from patient/guardian for treatment authorization and insurance/billing information.
• Assesses patients’ needs, including but not limited to, financial counseling, interpreter services, social services and refers to appropriate person or area.
• Receives and directs phone calls.
• Connects the patient’s call to the provider or responds to the patient and takes messages as directed.
• Schedules urgent care appointments as needed and directed by clinicians.
• Schedules patients for treatment by multiple providers and treatment areas, and arranges a variety of associated tests and procedures according to established guidelines and specific criteria.
• Prioritizes appointments in a manner that fosters optimum patient care, efficient utilization of clinical staff, as well as resources.
• Ensures tests and procedural prep information is provided to patients verbally, mail, and/or by the patient portal as necessary.
• Collaborates with insurers to obtain patients’ prior-authorizations for procedures and tests as needed.
• Follows guidelines established by insurers to ensure that pre-authorization, pre-certification, and clinician referrals for treatment are obtained prior to patient visits.
• Complies with referral management regulations.
• Verifies eligibility for procedures or tests from various health care institutions.
• Follows up to correct discrepancies.
• May facilitate patient prescription renewal matters, (via telephone, fax, and email), within scope of authority as directed by clinicians.
• Preps the patient’s information for clinicians for scheduled patient visits as needed.
• Scrubs Patient Encounter information and submits electronically.
• Reviews and audits billing discrepancy reports and researches errors for resolution as directed by office or clinical management.
• Maintains accurate and timely records, logs, charges, files, and other related information as required.
• Performs a variety of related administrative and clerical duties, such as retrieving files distributing mail and other records, faxing, collating, data entry, and relaying messages to clinicians, residents and staff.
• May prepare special reports or spreadsheets for clinicians as requested.
• Collects co-payments from patients for visits, maintains records or makes daily cash deposits from patient visits.
• Calculates daily totals of co-payments received for submission to the second tier for co-payment reconciliation.
• Composes, or selects standard form letters for clinician’s response to routine inquiries and procedures, such as back-to-school authorizations.

Ambulatory Services Representative managing administrative tasks for audiology clinic patients

Ambulatory Services Representative, Audiology Clinic

Ambulatory Services Representative managing patient appointments and administrative duties at UMass Memorial Health's Audiology Clinic. Ensuring efficient patient care and handling various clerical responsibilities.

• Serve as the primary technical field support resource for Rebel Power and communications products
• Provide on-site assistance to defense, government, and commercial customers
• Support customer demonstrations, training, product integration, troubleshooting, and operational field exercises
• Serve as the technical liaison between customers and internal teams
• Work closely with Business Development, Sales, Program Management, and Engineering to ensure successful product deployment

Field Service Representative providing technical support for Rebel Power products

Field Service Representative

Field Service Representative providing technical support for Rebel Power and communications products. On-site assistance for customers, supporting demos, training, and deployments.

• Support educators by addressing inquiries about their life and retirement insurance policies
• Provide exceptional customer service through phone calls, emails, and live chats
• Develop strong knowledge of Horace Mann Life and Retirement insurance products, services and policies
• Handle and problem solve customers' inquiries via phone, email, and chats
• Ensure a great customer experience in both written and verbal communications
• Responsible for proactive up-sell and cross-sell of insurance solutions to existing customer base

Customer Service Representative supporting educators with life and retirement insurance inquiries

Service Representative – Life and Retirement

Customer Service Representative providing support to educators with life and retirement insurance inquiries through various communication channels. Requires no prior license with training provided for those without insurance experience.

• Educate clients on financial planning and insurance options.
• Provide excellent customer service and build lasting relationships.
• Collaborate with a local supportive team.

Financial Representative educating clients on financial planning at Northwestern Mutual

Outside Representative

Financial Representative at Northwestern Mutual educating clients on financial planning and insurance options. Collaborating with a supportive local team to provide excellent customer service and build lasting relationships.

• Contact supporters to strengthen engagement with advocacy campaigns
• Secure donations to support ongoing initiatives
• Educate the public about important social issues
• Build lasting relationships with campaign supporters
• Schedule Part-time shifts available: varies based on campaign, day and evening shifts available

Telefundraising Representative supporting advocacy campaigns

Advocacy Campaign Telefundraising Representative

Telefundraising Representative contacting supporters to engage in advocacy campaigns. Securing donations and educating the public about social issues with flexible remote work schedule.

• Contact existing donors, subscribers, and patrons to renew and upgrade their support
• Promote upcoming performance seasons and special events
• Call on subscription and donation campaigns
• Build relationships with arts supporters in your community

Telefundraising Representative for arts organizations

Arts Telefundraising/Subscription Representative

Telefundraising Representative engaging with arts supporters to renew and upgrade donations. Promoting events and building relationships within the community while working remotely.

• Demonstrates good customer service skills while initiating outbound calls and receiving inbound calls from customers.
• Negotiates account resolution and accurately inputs and documents actions within the collection systems.
• Maintains up-to-date customer contact information in the collections systems.
• May be required to support other queues to facilitate teamwork in the department.
• Escalates and assists other team members with calls as needed.
• Serves as a resource/subject matter expert and may provide training to fellow team members.
• May be required to initiate external contact with customers and may perform advanced loss prevention activities.
• Review the Month to Date (MTD) sent by the clubs for accuracy.
• Daily review of ABC on prior day dues collections and all club entries.
• Process all refunds from ABC and Point of Sale (POS). Research all refunds from the clubs for accuracy.
• Oversees 3rd party collections and all communication that is needed to the clubs from Swift.
• Works as the liaison between ABC and the Club Operations Managers.
• Timely, responsive, courteous communication with all member inquiries, questions, concerns, and needs.

Member Services Representative handling day-to-day management of dues growth

Member Services Representative

Member Services Representative working for UFC GYM managing dues growth and providing customer service via calls. Responsible for account resolutions and supporting team members.

• Travel to auction locations two to three days per week to sell vehicles on behalf of CULA
• Monitor and manage vendor performance, ensuring adherence to company standards and identifying corrective actions when needed
• Negotiate vehicle sales directly with dealers
• Manage consignment relationships with vehicle dealers
• Oversee inventory management including transport status monitoring, certification inspection reviews, vehicle grading, reconditioning estimate approvals, sale preparation, and bid approvals
• Conduct onsite reviews of auction procedures, inventory preparation, and sale effectiveness
• Organize and facilitate vendor performance meetings with auction management and staff
• Review vendor scorecards and reporting and coordinate follow-up actions on performance deficiencies
• Negotiate arbitration claims in collaboration with senior management
• Identify and execute market arbitrage opportunities
• Audit auction expenses and vehicle announcements
• Maintain and report travel-related expenses in accordance with company policies

Auction Representative managing vehicle inventory and vendor relationships for CULA

Auction Representative

Auction Representative managing off-lease vehicle inventory and vendor relationships for CULA. Responsible for vehicle assessment, sale preparation, and maximizing net retention.

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