Consumer Service Representative I

Helenoftroy collections

Customer Service Representative providing support for brands like OXO and Hydro Flask. Handling consumer inquiries, troubleshooting, and delivering excellent customer service.

Posted 7/31/2026full-timeEl Paso • Massachusetts, Texas • 🇺🇸 United StatesJuniorWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates strong customer service skills with a focus on consumer goods, effectively handling inquiries and troubleshooting product issues. Proficient in communication and adaptable to meet organizational needs while maintaining brand integrity.

Highest-signal resume keywords

Customer Service ExperienceCall Center ExperienceBluetooth Device KnowledgeMicrosoft Office ProficiencyKPI Achievement

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Product TroubleshootingSales Order ManagementWarranty Replacement HandlingApp ConnectivityWi-Fi Connectivity

Soft Skills

Excellent Verbal CommunicationExcellent Written CommunicationDependabilityAdaptability

Tools & Technologies

Microsoft WordMicrosoft ExcelMicrosoft ProjectMicrosoft PowerPoint

Certifications & Qualifications

High School DiplomaGeneral Equivalency Degree

Industry Keywords

Consumer GoodsCustomer SupportBrand IntegrityKPI

About the role

Key responsibilities & impact

Serve as the primary contact for consumers providing outstanding customer support and service
Solve a variety of challenges with limited supervision
Handle incoming telephone calls or emails efficiently and accurately
Inquiries include product troubleshooting, sales orders, warranty replacements, and product specifications
Meet or trend towards required KPIs and consistently deliver excellent customer service
Make recommendations to meet consumer needs and promote products for company growth
Engage in continuous learning and adaptability as a foundation for skills needed to be successful
Demonstrate a favorable image of the organization and maintain brand integrity

Requirements

What you’ll need

High School Diploma or General Equivalency Degree
1+ years in call center or retail experience
Consumer Goods Customer Service experience
Experience with Bluetooth, App, and Wi-Fi connectivity devices
Excellent verbal and written communication skills
Ability to understand and follow oral and written instructions
Working knowledge of Microsoft Office applications (Word, Excel, Project, Power Point)
Ability to sit for extended periods of time
Ability to take 12+ calls per hour
Must be dependable and prompt.

Benefits

Comp & perks

Salary + Bonus
Healthcare
Dental
Vision
Paid Holidays
Paid Parental Leave
401(k) with company match
Basic Life Insurance
Short Term Disability (STD)
Long Term Disability (LTD)
Paid Time Off (PTO)
Paid Charitable (volunteer) Leave
Educational Assistance