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Consumer Service Representative
DayforceConsumer Service Representative at Lifetime Brands assisting customers through phone and email inquiries. Resolve inquiries related to orders, warranties, and customer service requests.
Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates strong customer service orientation and effective communication skills while managing multiple systems to resolve inquiries and issues. Capable of working independently in a remote environment while maintaining productivity and quality standards.
Highest-signal resume keywords
Customer Service OrientationVerbal Communication SkillsProblem-Solving SkillsOrder Management SystemsCRM Platforms
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Order PlacementShipment TrackingWarranty ClaimsReturns ProcessingDocumentation Skills
Soft Skills
EmpathyCritical ThinkingAttention to Detail
Tools & Technologies
CRM PlatformsOrder Management Systems
Industry Keywords
Call Center ExperienceCustomer InquiriesRemote Work
About the role
Key responsibilities & impact- Respond to incoming customer inquiries via phone, email, and other communication channels in a courteous, professional, and timely manner.
- Assist customers with order placement, order status, shipment tracking, product information, warranty claims, replacements, returns, and general service inquiries.
- Research and resolve customer issues by utilizing multiple order management systems, CRM platforms, carrier websites, and internal resources.
- Accurately document customer interactions and resolutions within company systems.
- Build customer confidence by providing knowledgeable, empathetic, and solution-oriented support.
- Maintain productivity and quality standards while meeting individual and team performance goals.
- Perform other administrative and operational duties as assigned.
Requirements
What you’ll need- Education- HS or equivalent
- 2-3 years of experience in a call center environment preferred
- Excellent verbal and written communication skills.
- Strong customer service orientation with a passion for helping others.
- Critical thinking and problem-solving skills with exceptional attention to detail.
- Ability to effectively manage multiple systems and applications while assisting customers.
- Comfortable working independently in a remote environment while collaborating with a virtual team.
Benefits
Comp & perks- 🌐 Worldwide ❌ Jobs You've Hidden ⭐️ Saved Jobs ✅ Applied Jobs ✉️ Email Alerts 👤 Account Dayforce Website LinkedIn All Job Openings 5001 - 10000 employees 👥 HR Tech ☁️ SaaS 🏢 Enterprise 💰 $1G Post-IPO Debt - Dayforce on 2024-03 HR Tech
- SaaS
- Enterprise Dayforce is a cloud-based human capital management (HCM) platform from Ceridian that combines payroll, workforce management (time & attendance, scheduling), HR, benefits administration, talent management, and analytics into a single SaaS application. It is sold to mid-market and enterprise organizations as a B2B HR/payroll solution to manage the employee lifecycle and payroll processing in one system. The provided company text was minimal (a browser loading message); this description uses established knowledge about the Dayforce product. Consumer Service Representative Job not on LinkedIn 🔥 6 minutes ago 🍂 Massachusetts – Remote ⏰ Full Time 🟢 Junior 🟡 Mid-level ✨ Representative 🚫👨🎓 No degree required Apply Now Find Hiring Managers Customize resume + cover letter Report problem ☆ Save ☑️ Mark as applied ❌ Hide 📋 Description
- Respond to incoming customer inquiries via phone, email, and other communication channels in a courteous, professional, and timely manner.
- Assist customers with order placement, order status, shipment tracking, product information, warranty claims, replacements, returns, and general service inquiries.
- Research and resolve customer issues by utilizing multiple order management systems, CRM platforms, carrier websites, and internal resources.
- Accurately document customer interactions and resolutions within company systems.
- Build customer confidence by providing knowledgeable, empathetic, and solution-oriented support.
- Maintain productivity and quality standards while meeting individual and team performance goals.
- Perform other administrative and operational duties as assigned. 🎯 Requirements
- Education- HS or equivalent
- 2-3 years of experience in a call center environment preferred
- Excellent verbal and written communication skills.
- Strong customer service orientation with a passion for helping others.
- Critical thinking and problem-solving skills with exceptional attention to detail.
- Ability to effectively manage multiple systems and applications while assisting customers.
- Comfortable working independently in a remote environment while collaborating with a virtual team. Apply Now 📊 Check your resume score for this job Improve your chances of getting an interview by checking your resume score before you apply. Check Resume Score Similar Jobs Client Representative 🔥 5 hours ago Nuvant Consulting Group 11 - 50 💼 Consulting 🤝 B2B 🏢 Enterprise Website LinkedIn All Job Openings Virtual Client Representative helping clients explore financial solutions and guiding them through their needs. Engaging both through outbound and inbound communication in a remote capacity. 🇺🇸 United States – Remote ⏰ Full Time 🟡 Mid-level 🟠 Senior ✨ Representative Specialty Representative, Migraine 🔥 7 hours ago AbbVie 10,000+ employees 🏥 Healthcare 💼 Consulting 🏭 Manufacturing Website LinkedIn All Job Openings Specialty Representative for Migraine at AbbVie managing customer relationships and sales strategy in Fresno, CA. Delivering results and maximizing sales performance in the neuroscience therapeutic area. 🇺🇸 United States – Remote 💵 $78.5k - $192.5k / year ⏰ Full Time 🟡 Mid-level 🟠 Senior ✨ Representative 🦅 H1B Visa Sponsor Specialty Representative, Migraine 🔥 7 hours ago AbbVie 10,000+ employees 🏥 Healthcare 💼 Consulting 🏭 Manufacturing Website LinkedIn All Job Openings Specialty Representative for AbbVie managing migraine product sales in assigned territory. Focused on executing brand strategy and building customer relationships to drive sales performance. 🇺🇸 United States – Remote 💵 $78.5k - $192.5k / year ⏰ Full Time 🟡 Mid-level 🟠 Senior ✨ Representative 🦅 H1B Visa Sponsor Specialty Representative, Migraine 🔥 7 hours ago AbbVie 10,000+ employees 🏥 Healthcare 💼 Consulting 🏭 Manufacturing Website LinkedIn All Job Openings Specialty Representative for Migraine field sales in Morgantown, WV. Responsible for executing brand strategy and building customer relationships in sales performance. 🇺🇸 United States – Remote 💵 $78.5k - $192.5k / year ⏰ Full Time 🟡 Mid-level 🟠 Senior ✨ Representative 🦅 H1B Visa Sponsor Specialty Representative, Rheumatology 🔥 7 hours ago AbbVie 10,000+ employees 🏥 Healthcare 💼 Consulting 🏭 Manufacturing Website LinkedIn All Job Openings Specialty Representative, Rheumatology handling sales performance within defined territory and building customer relationships. Job entails executing brand strategy and driving sales in the immunology sector. 🇺🇸 United States – Remote 💵 $78.5k - $192.5k / year ⏰ Full Time 🟡 Mid-level 🟠 Senior ✨ Representative 🦅 H1B Visa Sponsor 🌐 Worldwide Built by Lior Neu-ner. I'd love to hear your feedback — Get in touch via DM or support@remoterocketship.com Search Search Jobs by country Search jobs by city Search jobs by job title Search entry-level jobs Search junior-level jobs Search senior-level jobs Search jobs by tech stack Search jobs by contract type Search remote internships Search remote part-time jobs Remote jobs Anywhere in the World Companies Hiring Anywhere in the World Companies Hiring Sales People Anywhere in the World Companies Hiring Software Engineers Anywhere in the World Resources Advice Tips for finding remote jobs Interview questions and answers Resume examples Cover letter examples Post a job Affiliates Is Remote Rocketship legit? Privacy policy Terms of service Job board SEO course Remote Job Search MasterClass AI Apply Copilot OpenClaw job finder Find jobs using your resume Jobs by Country Remote jobs anywhere in the world (Worldwide remote jobs) Remote jobs United States Remote jobs Australia Remote jobs Brazil Remote jobs Canada Remote jobs France Remote jobs Ireland Remote jobs Germany Remote jobs Netherlands Remote jobs Spain Remote jobs UK Popular Jobs Remote data analyst jobs Remote customer support jobs Remote executive assistant jobs Remote marketing jobs Remote product designer jobs Remote product manager jobs Remote project manager jobs Remote recruiter jobs Remote sales jobs Remote software engineer jobs Jobs by Type Remote full-time jobs Remote part-time jobs Remote contract jobs Remote internship jobs Remote entry-level jobs Remote jobs with no experience required Remote junior jobs (1-3 years of experience) Digital nomad jobs Remote jobs with no degree required Freelance remote jobs Temporary remote jobs Remote jobs hiring now Stay at home mom jobs