Representative

• Sell the entire Boston Beer Company product portfolio
• Focus on selling products and upgrading the number of product lines in retail accounts, including bars/restaurants, liquor/grocery stores, and convenience stores
• Identify major accounts that do not currently sell BBC products and develop plans to establish business with them
• Improve account conditions and merchandising by building displays, resetting coolers, and displaying point-of-sale items
• Partner with distributors to ensure orders are placed, products are received, and account business grows
• Conduct waitstaff and bartender education, beer tastings, and evening promotions
• Work in varying conditions due to the customer-facing nature of the role
• Work weekends and holidays periodically as needed
• Travel occasionally for meetings and training
• Travel regularly throughout the market to service retailers and wholesalers

Brewery Representative growing Boston Beer Company product sales across Baltimore retail accounts

Brewery Representative

Brewery Representative selling Boston Beer Company’s portfolio and developing Baltimore retail accounts.
Building displays, supporting distributors, and conducting tastings and promotions across the field territory.

• Prepare, validate, and complete all steps needed to clear new cases for pre-scheduled services
• Validate and gather insurance and demographic information
• Contact insurance companies by website, phone, or fax to verify benefits and obtain authorizations
• Identify insurance guidelines and facilitate communication
• Use the EPIC system to verify benefits and eligibility
• Complete and obtain necessary authorizations for scheduled services
• Collaborate with clinical providers, on-site case management, and LPN/RN or Nurse Auditor staff
• Perform pre-service collection estimation and communicate patient liability
• Provide point-of-service information and logistics to support an exceptional patient experience
• Maintain compliance with applicable laws, accreditation standards, regulations, privacy, and safety requirements
• Perform other related duties as required

Pre-Service Representative verifying insurance and authorizations for Ochsner Health patients

Pre-Service Representative

Pre-Service Representative verifying insurance benefits and securing authorizations for Ochsner Health patients. Communicating liability and coordinating pre-service requirements before scheduled care.

• Provide efficient and timely technical assistance to assigned customers in matters relating to their packaging equipment operations and facilitate customer quality and packaging performance improvement
• Service customer equipment, where applicable, to maintain optimum performance of equipment, packaging films and shrink bag materials
• Perform and complete package/shrink bag and machine audits on packaging machines
• Identify machinery and packaging film/shrink bag problems and ensure that they are properly communicated to the appropriate staff representatives
• Participate in field trials of new packaging materials
• Assist in the installation and start-up of all packaging equipment manufactured and sold by Amcor and provide input into the design, installation and start-up of packaging equipment manufactured by outside suppliers
• Train customers on proper operation and maintenance of equipment and Amcor film, as well as training other Amcor Technical Service Reps on how to train the customer

Technical Service Representative providing customer support for packaging equipment operations

Technical Service Representative

Technical Service Representative providing technical assistance and training on packaging equipment operations. Role involves significant domestic travel within Northeastern US, primarily focused around Boston area.

• supports the provider community in a variety of areas including but not limited to virtual and onsite visits, claims follow up and research support, as well as virtual and face-to-face training development and delivery
• performs routine to complex tasks that are related to provider claiming, program policies, and training
• provides training (workshops, seminars, program specific group events) to the provider community and acts as liaison with internal departments and the customer
• provides one-on-one billing support, claim research and analysis, and targeted outreach to providers; supports provider association inquiries and events
• acts as an escalation point for internal claims staff
• liaises with internal departments and the client to ensure that all provider concerns are resolved in a timely and efficient manner
• applies knowledge of established policies and procedures to resolve provider issues, and to work with the customer to ensure compliance
• exercises independent judgment within defined practices and procedures to define appropriate actions

Provider Field Representative supporting provider community in various areas of Medicaid programs

Provider Field Representative

Provider Field Representative supporting provider community in areas like claims and training delivery. Working closely with Medicaid programs in the DC metropolitan area and liaising between providers and internal departments.

• Advise Project Owner on all aspects of commercial construction projects from concept to completion.
• Ensure compliance with environmental regulations and permits throughout the construction process, including environmental impact assessments and mitigation measures.
• Monitor all project schedules, provide early feedback on performance and risk to those schedules, and support timely completion of all project milestones.
• Identify potential risks and develop mitigation strategies to better position the project for success.
• Monitor the Contractor’s quality control measures to ensure construction activities meet industry standards and Owner expectations.
• Serve as a key conduit of information exchange between all on-site stakeholders, providing regular updates on project progress and addressing any concerns that may arise.
• Observe and influence the activities of construction teams, subcontractors, and support staff on behalf of the Owner, fostering a collaborative and safety-focused work environment.
• Consult to ensure compliance with safety regulations and best practices and recommend corrective actions to maintain a safe work environment for all personnel.
• Maintain accurate project documentation, including contracts, permits, change orders, and progress reports, and provide regular reporting to stakeholders.

Construction Manager serving as Owner's Representative for large-scale projects

Owner's Representative

Construction Manager serving as Owner's Representative in remote environments. Overseeing construction management responsibilities and ensuring alignment with Owner's vision and objectives.

• Execute brand strategy and tactics in field, sales performance, effectively manage assigned territory and targeted accounts
• Build strong customer relationships and customer needs solving capability to maximize short and long term sales performance placing the patient into the center of any efforts and operating within AbbVie’s business code of conduct, policies and all applicable laws and regulations
• Deliver sales performance, brand KPIs, financial targets, marketing objectives, etc. in order to meet or exceed objectives
• Create pre-call plan using SMART objectives and execute post-call evaluation in order to continuously improve sales performance
• Effectively handle objections, misunderstandings, concerns and consistently gain logical and reasonable calls to action in order to close on every sales call
• Proactively and continuously aspire to serve customer needs, customer expectations and challenges in order to build trusted customer relationships and to achieve win-win agreements between AbbVie and customers
• Develop and execute a call plan that achieves set call metrics and optimizes coverage and frequency to key customers in order to maximize access and sales opportunities
• Continuously build understanding on customer needs and expectations, territory market landscape, competitors, market segments/dynamics, accounts, disease, product, clinical and sales expertise and share market intelligence information with in-field team, brand team and sales manager to achieve alignment, to anticipate environmental changes and challenges and to optimize brand strategy and its execution
• Differentiate AbbVie’s value proposition with health providers assigned and identify, develop and maintain disease state experts and speakers/advocates to maximize brand performance

Specialty Representative focusing on metabolic therapies and managing accounts in Rockville, MD

Specialty Representative – Metabolic

Specialty Representative managing metabolic therapy accounts in Rockville, MD. Focused on executing brand strategy and building strong customer relationships to enhance sales performance.

• Responsible for onboarding of new accounts, activations, and quality control of all new merchant accounts.
• Reviewing daily assignment queue for account onboarding.
• Reviewing application, pricing, and approval parameters to ensure record completion.
• Keying and synching account data as required to ensure onboarding is accurately completed promptly.
• Communicate with partners and staff members as needed in cases where additional information may be needed.
• Data entry as required for completing corrections, action items and additional step request items.
• Data sensitive maintenance requests.
• Account updates.
• Department related projects and assignments.
• Departmental communication for efficiently managing workload.
• Attending required department meetings and training.
• Supporting specialized projects on an as-needed basis as directed by Department or Company leadership.
• Other duties as assigned.

Boarding Representative II responsible for onboarding merchant accounts remotely

Boarding Representative II

Boarding Representative II responsible for onboarding merchant accounts for Maverick Payments. Handling account activations and quality control from a remote setting.

• Implement go-to-market strategy set by Director of Sales and Regional Sales Manager
• Meet or exceed quarterly revenue goals set by Director of Sales and Regional Sales Manager
• Manage all accounts through directed CRM software (Accelerate/Sales Force)
• Call on mega projects and/or high-profile projects assigned by the Regional Sales Manager that may fall outside assigned customer base
• Promote Climate Control and Power & HVAC solutions with strategic sellers and leaders across all other Sunbelt Rentals lines of business
• Create and deliver capabilities and value driven presentations for Heating, Cooling, drying, and indoor air quality
• Collaborate with National Strategic Customer Managers for assigned accounts that are also part of our National Accounts program
• Engage with Regional Management on regular basis to ensure customer expectations are being met and areas of concern are being addressed
• Strategically plan customer visits to offices and cultivate long term relationships with key decision makers at all levels of the organization.
• Utilize virtual resources such as Teams to effectively execute strategy across a large geographic footprint
• Maintain master mega project list and quote pipeline for each account and project within portfolio
• Provide strategic pricing, assist with the creation of master rental agreements, and connect the dots between the customer and the market renting equipment
• Support field level sales by providing up to date project and contact lists
• Identify new potential strategic account prospects
• Prepare, deliver, present, negotiate and close proposals and agreements
• Manage accounts receivable and personally resolve issues as needed
• Conduct quarterly business review with Director of Sales and Regional Sales Manager

Regional Strategic Customer Representative driving climate revenue in assigned US accounts

Regional Strategic Customer Representative – Climate Control

Regional Strategic Customer Representative responsible for driving climate revenue within top US ranked accounts. Engaging in sales management and customer relationship building in a competitive market.

• Provide accurate, professional, courteous, and timely responses to candidate inquiries via telephone, email, and chat for LSAT programs.
• Efficiently processes candidates’ inquiries, researches, and resolves candidate concerns.
• Representing LSAC, providing first-level telephone, email, and chat support to LSAC registrants in fast-paced Contact Center.
• Work under supervision of the Director of Customer Relationships assisted by Supervisory team.
• Enter their availability to work various shifts between 9:00am - 9:00pm, and then are scheduled up to 29 hours a week.
• Must be available to work 40 hours a week for your first 2 weeks for paid training.
• All CRRs must be available and are scheduled to work a minimum of eight weekends a year to meet our client's needs.

Customer Relationship Representative providing support via phone, email, and chat.

Customer Relationship Representative – Part-Time

Customer Relationship Representative providing accurate responses to LSAT program inquiries via telephone, email, and chat. Working remotely to process candidate inquiries and resolve concerns within a fast-paced Contact Center.

• Execute brand strategy and tactics in the field
• Deliver sales performance, brand KPIs, financial targets, marketing objectives, etc.
• Create pre-call plan using SMART objectives and execute post-call evaluation
• Effectively handle objections, misunderstandings, concerns and gain calls to action
• Proactively serve customer needs and build trusted relationships
• Develop and execute a call plan that achieves set call metrics
• Build understanding on customer needs and territory market landscape
• Differentiate AbbVie’s value proposition with health providers assigned

Specialty Representative in Rheumatology handling sales performance and customer relationships

Specialty Representative, Rheumatology

Specialty Representative in Rheumatology managing sales performance and executing brand strategy in the Baltimore area. Engaging with health providers and optimizing access and sales opportunities.

• Help members with their consumer lending needs through responsive, accurate support by phone, mail, and email
• Maintain loan servicing records
• Serve as a liaison for member and branch transaction questions
• Post payments and payoffs
• Process credit protection claims, loan corrections, SCRA-related updates, GAP insurance activity, and account transfers
• Perform credit bureau reporting and corrections
• Vehicle collateral file maintenance

Consumer Loan Servicing Representative assisting members with lending needs

Consumer Loan Servicing Representative

Consumer Loan Servicing Representative assisting members with their consumer lending needs. Maintaining loan servicing records and serving as a liaison for transaction questions.

• Serve as the primary technical field support resource for Rebel Power and communications products
• Provide on-site assistance to defense, government, and commercial customers
• Support customer demonstrations, training, product integration, troubleshooting, and operational field exercises
• Serve as the technical liaison between customers and internal teams
• Work closely with Business Development, Sales, Program Management, and Engineering to ensure successful product deployment

Field Service Representative providing technical support for Rebel Power products

Field Service Representative

Field Service Representative providing technical support for Rebel Power and communications products. On-site assistance for customers, supporting demos, training, and deployments.

• Respond to student, staff, and faculty inquiries through phone, e-mail, in-person events, or other communication channels
• Guide graduates by engaging in a consultative dialogue to explore and uncover graduate needs and/or concerns, address and overcome concerns, and research questions to solve problems on the student’s behalf
• Provide accurate, valid, and complete information on a wide range of subjects, such as commencement eligibility, registration procedures, commencement/Grad Walk processes, ticketing, regalia and traditions, and important dates/deadlines
• Present information in a professional, articulate, and confident manner
• Demonstrate high-quality customer service throughout all student, staff, and faculty interactions
• Liaison with other units, such as Graduation Services, and get back to students in a timely manner
• Set and complete daily tasks to ensure students receive follow-up that meets service-level agreements
• Accurately document, maintain, and track all student interactions using the university’s CRM system
• Complete other duties assigned

Commencement Services Representative at LPR International ensuring exceptional experiences for graduates

Commencement Services Representative

Commencement Services Representative at LPR International providing support in commencement services. Engaging with students, faculty, and staff to ensure exceptional graduation experiences.

• Lead the strategic approach to account renewals, identifying growth opportunities within the existing customer base
• Play a pivotal and proactive role in managing the Renewals team's pipeline, ensuring a smooth renewal process and optimizing customer experiences
• Utilize your seasoned negotiation skills to engage with customers, particularly at the senior executive level, retaining their dedication to our services
• Mentor junior team members, sharing your expertise and contributing to the overall success of the renewals team
• Innovate processes and strategies
• Coordinate and contribute to the development of critical revenue-retention strategies, collaborating with cross-functional teams to improve customer success
• Serve as an ambassador of the brand, demonstrating leadership in crafting top-tier customer experiences

Senior Renewals Representative managing customer relationships for Thales

Senior Renewal Representative

Senior Renewals Representative managing customer relationships and renewals processes at Thales. Driving customer success and optimizing experiences with strong negotiation skills and team mentoring.

• Support educators by addressing inquiries about their life and retirement insurance policies
• Provide exceptional customer service through phone calls, emails, and live chats
• Develop strong knowledge of Horace Mann Life and Retirement insurance products, services and policies
• Handle and problem solve customers' inquiries via phone, email, and chats
• Ensure a great customer experience in both written and verbal communications
• Responsible for proactive up-sell and cross-sell of insurance solutions to existing customer base

Customer Service Representative supporting educators with life and retirement insurance inquiries

Service Representative – Life and Retirement

Customer Service Representative providing support to educators with life and retirement insurance inquiries through various communication channels. Requires no prior license with training provided for those without insurance experience.

• Educate clients on financial planning and insurance options.
• Provide excellent customer service and build lasting relationships.
• Collaborate with a local supportive team.

Financial Representative educating clients on financial planning at Northwestern Mutual

Outside Representative

Financial Representative at Northwestern Mutual educating clients on financial planning and insurance options. Collaborating with a supportive local team to provide excellent customer service and build lasting relationships.

• Demonstrates good customer service skills while initiating outbound calls and receiving inbound calls from customers.
• Negotiates account resolution and accurately inputs and documents actions within the collection systems.
• Maintains up-to-date customer contact information in the collections systems.
• May be required to support other queues to facilitate teamwork in the department.
• Escalates and assists other team members with calls as needed.
• Serves as a resource/subject matter expert and may provide training to fellow team members.
• May be required to initiate external contact with customers and may perform advanced loss prevention activities.
• Review the Month to Date (MTD) sent by the clubs for accuracy.
• Daily review of ABC on prior day dues collections and all club entries.
• Process all refunds from ABC and Point of Sale (POS). Research all refunds from the clubs for accuracy.
• Oversees 3rd party collections and all communication that is needed to the clubs from Swift.
• Works as the liaison between ABC and the Club Operations Managers.
• Timely, responsive, courteous communication with all member inquiries, questions, concerns, and needs.

Member Services Representative handling day-to-day management of dues growth

Member Services Representative

Member Services Representative working for UFC GYM managing dues growth and providing customer service via calls. Responsible for account resolutions and supporting team members.

• Provide superior customer service to MVB clients and internal stakeholders regarding consumer and business online banking products and services.
• Perform daily administration duties to include, but not limited to, building and coding online banking profiles as per procedures and client agreements, daily report monitoring, and enrolling or updating businesses products and services (i.e. ACH, wire, Remote Deposit Capture, bill pay, positive pay, Estatements)
• Facilitate, install and train new Remote Deposit Capture and Positive Pay clients
• Assist Retail, Commercial, and Treasury teammates with sales presentations of online banking and RDC products
• Provide one-on-one end-user, tier two issue resolution support for consumer and business products and services via phone, email or through chat
• Support mRDC, mobile banking, and bill pay
• Support testing and implementation of changes relating to business online banking features (including ACH, wires, positive pay, etc.)
• Identify problems and/or potential problems and take the necessary steps to resolve or escalate
• Routinely provide enhancement recommendations or efficiencies
• Routinely provide training support for internal teammates and other lines of businesses
• Provide back-up support to other department roles
• Work with minimal supervision

Customer service role providing support for online banking products at MVB

Digital Banking Service Representative

Provide customer service to MVB clients for online banking products. Perform administrative duties and support product rollouts and training while residing in the United States.

• Execute brand strategy and tactics in field, sales performance, effectively manage assigned territory and targeted accounts.
• Build strong customer relationships and customer needs solving capability to maximize short and long term sales performance placing the patient into the center of any efforts and operating within AbbVie’s business code of conduct, policies and all applicable laws and regulations.
• Deliver sales performance, brand KPIs, financial targets, marketing objectives, etc. to meet or exceed on those objectives.
• Create pre-call plan objectives and execute post-call evaluation to continuously improve sales performance.
• Effectively handle objections, misunderstandings, concerns and consistently gain logical and reasonable calls to action to close on every sales call.
• Proactively and continuously aspire to serve customer needs, customer expectations and challenges to build trusted customer relationships and to achieve win-win agreements between AbbVie and customers.
• Develop and execute a call plan that achieves set call metrics and optimizes coverage and frequency to key customers to maximize access and sales opportunities.
• Continuously build understanding on customer needs and expectations, territory market landscape, competitors, market segments/dynamics, accounts, disease, product, clinical and sales expertise.
• Share this market intelligence information with in-field team, brand team and sales manager to achieve alignment, to anticipate environmental changes and challenges and to optimize brand strategy and its execution.
• Differentiate AbbVie’s value proposition with health providers assigned and identify, develop, and maintain disease state experts and speakers/advocates to maximize brand performance.

Specialty Representative managing migraine therapy in South Jersey, NJ

Specialty Representative, Migraine

Specialty Representative for migraine therapy handling sales in South Jersey, NJ. Driving sales performance and developing customer relationships within AbbVie's neuroscience focus area.

• Provide excellent customer service, answering a variety of calls and emails from the mortgage lending industry and the public on FHA guidelines and procedures.
• Use your knowledge of the mortgage industry to locate answers in a knowledge database to acknowledge client’s requests.
• Follow standard operating procedures for various topics, systems, and contact channels.
• Document all of your contacts in a database.
• Keep up to date on FHA mortgage processes and procedures.

FHA Mortgage Origination Representative supporting customer service for a Federal agency.

Mortgage Origination Representative

FHA Mortgage Origination Representative providing customer support on FHA guidelines and procedures for a large Federal agency. Engaging with clients via calls and emails to resolve inquiries and document requests.

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