Commencement Services Representative

LPR International

Commencement Services Representative at LPR International providing support in commencement services. Engaging with students, faculty, and staff to ensure exceptional graduation experiences.

Posted 7/8/2026full-timeAdelphi • Maryland • 🇺🇸 United StatesMid-LevelSenior💰 $23 - $25 per hourWebsite

About the role

Key responsibilities & impact

Respond to student, staff, and faculty inquiries through phone, e-mail, in-person events, or other communication channels
Guide graduates by engaging in a consultative dialogue to explore and uncover graduate needs and/or concerns, address and overcome concerns, and research questions to solve problems on the student’s behalf
Provide accurate, valid, and complete information on a wide range of subjects, such as commencement eligibility, registration procedures, commencement/Grad Walk processes, ticketing, regalia and traditions, and important dates/deadlines
Present information in a professional, articulate, and confident manner
Demonstrate high-quality customer service throughout all student, staff, and faculty interactions
Liaison with other units, such as Graduation Services, and get back to students in a timely manner
Set and complete daily tasks to ensure students receive follow-up that meets service-level agreements
Accurately document, maintain, and track all student interactions using the university’s CRM system
Complete other duties assigned

Requirements

What you’ll need

Previous experience as an administrative assistant, virtual assistant, or customer service representative
Experience working in a contact center or other customer or student-focused environment with high call and email volume is preferred, but not required.
Excellent organizational, oral, and written communication skills
Attention to detail and problem-solving skills
Ability to work independently and as part of a team
Strong leadership experience and skills
Ability to multitask

Benefits

Comp & perks

Paid Time Off - Sick Leave

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Soft Skills

Attention to DetailMultitaskingTeam CollaborationIndependent Work