Senior Renewal Representative

Thales

Senior Renewals Representative managing customer relationships and renewals processes at Thales. Driving customer success and optimizing experiences with strong negotiation skills and team mentoring.

Posted 7/7/2026full-timeRemote • Arizona, Florida, Maryland, Pennsylvania, Texas • 🇺🇸 United StatesSeniorWebsite

Tech Stack

Tools & technologies

SFDC

About the role

Key responsibilities & impact

Lead the strategic approach to account renewals, identifying growth opportunities within the existing customer base
Play a pivotal and proactive role in managing the Renewals team's pipeline, ensuring a smooth renewal process and optimizing customer experiences
Utilize your seasoned negotiation skills to engage with customers, particularly at the senior executive level, retaining their dedication to our services
Mentor junior team members, sharing your expertise and contributing to the overall success of the renewals team
Innovate processes and strategies
Coordinate and contribute to the development of critical revenue-retention strategies, collaborating with cross-functional teams to improve customer success
Serve as an ambassador of the brand, demonstrating leadership in crafting top-tier customer experiences

Requirements

What you’ll need

Bachelor’s degree in Business or Marketing or another related field of study or equivalent work experience
5+ years of experience in Renewals, Sales, Operations, or Account Management
Ability to work independently with minimal supervision and manage distractions effectively
Strong organizational and time management skills with proven ability to effectively juggle competing priorities
Strong verbal and written communication skills
Demonstrated ability to work with a sense of urgency
Strong Attention to detail
Demonstrated ability to establish strong internal and external working relationships
Basic proficiency with Clari and/or SFDC (or other CRM system)
Willing to travel to customer meetings and other internal cross functional meetings. Travel would be considered less than 5% of time

Benefits

Comp & perks

Elective Health, Dental, Vision, FSA/HSA, Voluntary Life and AD&D, Whole Group Life w/LTC, Critical Illness, Hospital Indemnity, Accident Insurance, Legal Plan, Identity Theft, and Pet Insurance
Retirement Savings Plan after 30 days of employment with a company contribution and a match, and with no vesting period
Company paid holidays and Paid Time Off
Company provided Life Insurance, AD&D, Disability, Employee Assistance Plan, and Well-being Program

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

Account ManagementSales OperationsCustomer SuccessProcess InnovationTime Management

Soft Skills

Strong Communication SkillsOrganizational SkillsAttention to DetailAbility to Work IndependentlyRelationship Building

Certifications

Bachelor’s Degree in BusinessBachelor’s Degree in Marketing