Representative

• Process wholesale and B2B orders accurately from order entry through shipment
• Resolve returns, refunds, reships, deductions, and customer issues promptly
• Review purchase orders, pricing, quantities, and terms before release
• Prepare Certificates of Analysis, vendor forms, new item documentation, and account paperwork
• Verify new wholesale accounts and maintain complete customer records
• Build relationships with wholesale buyers and support the outside sales team
• Grow existing accounts through cross-selling, upselling, and customer education
• Monitor pricing policies, account compliance, inventory availability, and product dating
• Maintain CRM records, promotions, discounts, and account information
• Serve as the primary contact for wholesale phone and email inquiries

Wholesale Representative managing B2B orders and customer accounts for Mercola’s health-products business

Wholesale Representative

Wholesale Representative managing B2B orders, account records, and buyer relationships for Mercola’s health and wellness products business. Supporting revenue growth through accurate service, cross-selling, and upselling.

• Handle high-volume outbound and inbound calls with professionalism and confidence
• Negotiate payment arrangements that meet consumer needs and company goals
• Meet and exceed quality, compliance, and collections performance metrics
• Maintain accurate account documentation and notes in real time
• Contact consumers regarding past-due medical balances and negotiate payment terms and methods within guidelines
• Overcome common and challenging objections and suggest money sources for debt payment
• Use scripts/verbatims and collection systems to maximize recovery on each call
• Navigate multiple computer applications and databases while communicating with consumers
• Follow FDCPA, state, and other legal compliance requirements
• Build trust through active listening, empathy, and strong communication
• Complete company collector training program and onboarding activities

Remote Collection Representative helping U.S. consumers resolve past-due medical balances for RevCycle

Collection Representative – SC

Remote Collection Representative helping U.S. consumers resolve past-due medical balances for RevCycle and Alliance Collection Agencies.
Handling high-volume calls, negotiating payment arrangements, and meeting collection and compliance metrics.

• Handle high-volume outbound and inbound calls with professionalism and confidence
• Negotiate payment arrangements that meet consumer needs and company goals
• Meet and exceed quality, compliance, and collections performance metrics
• Maintain accurate account notes and documentation in real time
• Contact consumers regarding past-due medical balances and negotiate payment terms and methods within guidelines
• Overcome common and challenging objections and suggest money sources for debt payment
• Use scripts/verbatims and collection systems to maximize recovery on each call
• Ensure compliance with FDCPA and state and other legal requirements
• Handle inbound consumer calls while on the dialer and place outbound calls
• Build trust through active listening, empathy, and strong communication
• Learn and operate collection systems and programs proficiently
• Complete company collector training and onboarding activities

Remote Collection Representative helping U.S. consumers resolve past-due medical balances

Collection Representative – AR

Remote Collection Representative negotiating payment solutions for consumers with past-due medical balances. Handling high-volume calls, documentation, compliance, and performance-driven collections.

• Handle high-volume outbound and inbound calls with professionalism and confidence
• Negotiate payment arrangements that meet consumer needs and company goals
• Meet and exceed quality, compliance, and collections performance metrics
• Maintain accurate account notes and documentation in real time
• Build trust through active listening, empathy, and strong communication
• Contact consumers regarding past-due medical balances and negotiate payment terms and methods within guidelines
• Overcome common and challenging objections
• Suggest money sources for debt payment
• Use scripts and verbatims while navigating collection guidelines
• Follow FDCPA, state, and other legal compliance requirements
• Learn and proficiently operate collection systems and programs
• Complete company collector training and onboarding activities

Collection Representative helping consumers resolve past-due medical balances for RevCycle

Collection Representative

Collection Representative negotiating payment solutions for consumers with past-due medical balances at RevCycle. Handling high-volume calls, documenting accounts, and meeting compliance and recovery targets.

• Expand client base and referral network
• Build long-term partnerships with property managers, restoration contractors, insurance adjusters, and law enforcement agencies
• Generate new business and nurture existing accounts

Business Development Representative expanding client base at Steri-Clean

Market Development Representative

Business Development Representative at Steri-Clean focusing on expanding client relationships within sensitive industries. Responsible for generating new business and nurturing existing accounts in a relationship-driven sales role.

• In-person as well as virtual coverage for field sales vacancies and potentially other business needed support
• Ability to use sales techniques to ensure positive results to assigned list of healthcare professionals
• Verify and complete required data entry including details of the interaction
• Manage daily sales call activity to optimize time and maximize the achievement of sales objectives
• Demonstrate thorough knowledge of products and ensure clear communication of product information
• Successfully complete all product and Compliance training
• Demonstrate effectiveness working independently and in a team environment
• Project a professional company image through all personal and phone interactions

Hybrid Specialty Representative in Psychiatry for AbbVie supporting healthcare practices

Specialty Representative, Psychiatry

Hybrid Specialty Representative in Psychiatry for AbbVie working within a team to support field sales and marketing initiatives across healthcare practices in Florida and Georgia.

• Handle 40+ inbound calls daily from members and providers in a back-to-back call center environment
• Address multiple members and provider needs, including benefit questions, service issues, and general inquiries
• Escalate unresolved and pending customer grievances
• Document all interactions, actions taken, and outcomes in internal systems
• Resolve routine to moderately complex issues by following established guidelines and workflows
• Identify issues requiring escalation and ensure handoff to the appropriate teams
• Meet quality, productivity, and customer experience expectations

Specialty Inbound Contacts Representative providing customer support in healthcare industry

Inbound Contacts Representative

Specialty Inbound Contacts Representative providing customer support in a remote capacity for healthcare services. Handling inquiries and resolving issues for members and providers in the call center environment.

• Advise Project Owner on all aspects of commercial construction projects from concept to completion.
• Ensure compliance with environmental regulations and permits throughout the construction process, including environmental impact assessments and mitigation measures.
• Monitor all project schedules, provide early feedback on performance and risk to those schedules, and support timely completion of all project milestones.
• Identify potential risks and develop mitigation strategies to better position the project for success.
• Monitor the Contractor’s quality control measures to ensure construction activities meet industry standards and Owner expectations.
• Serve as a key conduit of information exchange between all on-site stakeholders, providing regular updates on project progress and addressing any concerns that may arise.
• Observe and influence the activities of construction teams, subcontractors, and support staff on behalf of the Owner, fostering a collaborative and safety-focused work environment.
• Consult to ensure compliance with safety regulations and best practices and recommend corrective actions to maintain a safe work environment for all personnel.
• Maintain accurate project documentation, including contracts, permits, change orders, and progress reports, and provide regular reporting to stakeholders.

Construction Manager serving as Owner's Representative for large-scale projects

Owner's Representative

Construction Manager serving as Owner's Representative in remote environments. Overseeing construction management responsibilities and ensuring alignment with Owner's vision and objectives.

• Respond to client inquiries via email, messaging, or phone
• Assist with bookings and reservation updates
• Provide support with itineraries and travel documentation
• Help resolve travel-related concerns
• Maintain accurate client records

Travel Service Representative supporting clients in travel planning

Travel Service Representative

Travel Service Representative supporting clients throughout their travel planning journey. Assisting with inquiries, managing reservations, and ensuring smooth coordination while working remotely.

• Plan, coordinate, and execute high-impact career and workforce-related events that connect students, alumni, employers, and community stakeholders.
• Deliver residential alliance–facing recruitment and hiring events, in-person career fairs, on campus tabling and alumni engagement programming both on campus and within the broader community.
• Work cross-functionally with Workforce Solutions, Career Services, Alumni Relations, Campus Leadership, and Corporate Marketing to ensure events are strategically aligned, professionally executed, and measurable in impact.
• Support workforce and alliance strategies by executing event-based opportunities that strengthen relationships and expand employer engagement.
• Maintain awareness of workforce trends, employer needs, and competitor activities to inform event design and outreach strategies.
• Capture feedback and outcomes from events to support continuous improvement and strategic planning.
• Document and share post-event insights, contacts, and identified opportunities to support account planning, follow-up outreach, and pipeline development.
• Ensure events are delivered on time, on budget, and in alignment with University branding and engagement goals.

Workforce Field Representative planning events for Rasmussen University

Workforce Field Representative

Workforce Field Representative executing career and workforce-related events connecting students and employers for Rasmussen University. Collaborating with various departments to strengthen employer relationships and support workforce development initiatives.

• Effectively manage workers’ compensation claims requiring timely investigations and financial accuracy
• Provide benefit oversight, appropriate file disposition and adherence to statutory guidelines for all claims
• Leverage a network of professional resources that may include: doctors, nurses, attorney and regulators to facilitate our mission of restoring the lives of our claimants
• Provide exceptional customer service by establishing and maintaining productive business relationships with customers
• Utilize critical thinking skills to gather and analyze data information to inform critical claim decisions
• Provide accurate mathematical calculations of disability benefit rates and claim financial exposures
• Leverage contemporary technology to achieve accurate and efficient claim outcomes
• Consistently demonstrate professional diplomacy during all interactions with customers
• Contribute to a courageous culture that promotes collaboration to maximize operational performance and employee engagement
• Embrace a culture of continuous improvement

Claims Representative managing workers’ compensation claims at an insurance company

Workers' Compensation Claim Representative

Claims Representative managing workers’ compensation claims for an insurance company. Providing exceptional customer service and leveraging a network of professionals for effective claims handling.

• Plan and carry out merchandising initiatives.
• Call on target accounts.
• Speak with Manager to sell in PDQ's, displays/end cap placement in store.
• Communicate sales leads and other incremental opportunities to Celsius territory manager.
• Expand product distribution as approved by the store manager within the guidelines of the account type.
• Ensure that account shelves, cold vault and stand-alone coolers are stocked and merchandised according to designated brand flow.
• Rotate backstock to existing displays, racks, cold space, warm shelf according to account guidelines. (Independent, chain, etc.)
• Place point of sales materials as approved by account manager.
• Participate in new store openings and store reset support.
• Take pictures; include photos with reporting documents weekly.
• Conduct demos upon request.
• Develop and maintain an organized list of target/key accounts in the territory to help execute weekly /monthly planning.
• Communication as needed with territory sales manager/district manager/regional manager.
• Make 15-20 account calls per day.
• Track and complete all account calls within the Celsius sales app.
• Submit weekly work logs including mileage.
• Other records or documentation as assigned.

Field Execution Representative driving product distribution and merchandising for Celsius.

Field Execution Representative

Field Execution Representative responsible for merchandising and sales execution across various retail channels for Celsius. Requires valid driver's license and ability to work flexible hours.

• Service multiple customer locations.
• Receive and stock purchased product in designated customer locations, ensure product stocking levels by scanning for ordering purposes as inventory is depleted.
• Resolve customer problems promptly to retain and promote customer loyalty.
• Follow designated route defined by routing software tools and maintain route guides.
• Identify continuous improvement opportunities in productivity, process, and cycle time.
• Comply with safety and inspection requirements of the facility where the service is being provided.
• Help create new orders by engaging with customers to identify additional product needs.
• Probes for customer needs during each site visit and works with sales partners to expand Grainger offerings.

Part-time On-Site Service Representative servicing customer inventory in the Tampa Bay area

On-Site Service Representative, Part Time

Part-time On-Site Service Representative servicing customer inventory in Tampa Bay area. Supporting customers' needs by providing outstanding service and managing inventory effectively.

• Responsible for onboarding of new accounts, activations, and quality control of all new merchant accounts.
• Reviewing daily assignment queue for account onboarding.
• Reviewing application, pricing, and approval parameters to ensure record completion.
• Keying and synching account data as required to ensure onboarding is accurately completed promptly.
• Communicate with partners and staff members as needed in cases where additional information may be needed.
• Data entry as required for completing corrections, action items and additional step request items.
• Data sensitive maintenance requests.
• Account updates.
• Department related projects and assignments.
• Departmental communication for efficiently managing workload.
• Attending required department meetings and training.
• Supporting specialized projects on an as-needed basis as directed by Department or Company leadership.
• Other duties as assigned.

Boarding Representative II responsible for onboarding merchant accounts remotely

Boarding Representative II

Boarding Representative II responsible for onboarding merchant accounts for Maverick Payments. Handling account activations and quality control from a remote setting.

• To provide excellent service displaying empathy to callers regarding claims for multiple lines of business, including but not limited to, expediting the claims process and providing detailed claim notes on all calls
• Acts as primary liaison with callers from multiple client accounts within a shared services environment
• Follows specifications in assisting with questions and solving problems related to the claims application and servicing processes
• Performs claim intake and full-service customer support within regulatory requirements, company, and client expectations at all times
• Educates and informs the customer about documentation required to file/process a claim, required time frames, payment information, and claim status
• Educates claimants/callers on client requirements and benefit plans documenting all required details of the call in a concise professional manner
• Enters verbal and written claim information that meets both the internal and external customer’s requirements accurately into the appropriate system
• Directs customer calls to the appropriate contact at multiple locations or escalates to Service Center Specialist/management as needed
• Attendance during scheduled work hours is required

Care Team Representative providing empathy and support for claims

Care Team Representative

Care Team Representative offering empathetic service to callers regarding claims for multiple lines of business. Collaborating within a shared services environment to expedite the claims process and resolve issues.

• Serve as a primary contact for incoming DME referrals, providing clear information on pricing, order status, timelines, and qualification requirements
• Advance referrals from intake to readiness by reviewing documentation, identifying gaps, and securing required clinical or insurance information
• Verify insurance eligibility and financial responsibility using internal systems, payer portals, and outreach to ensure accurate patient records
• Create and maintain complete patient accounts, including demographics, documentation uploads, and authorization details
• Coordinate intake workflows across calls, emails, faxes, and hospital portals to support timely order progression
• Apply Medicare and same-or-similar guidelines to promote accurate and compliant processing
• Monitor referral status within hospital and facility systems and communicate updates or next steps
• Post payments accurately and support clean, well-maintained account balances
• Partner with teammates to balance workload and support continuous improvement

Intake Care Representative supporting DME referrals and patient care

Intake Care Representative

Intake Care Representative managing DME referrals for Evernorth's CarepathRx. Collaborating for efficient patient care and information accuracy, remotely across multiple states.

• Coordinating cases for precertification and prior authorization review
• Managing incoming calls or incoming post services claims work
• Determining contract and benefit eligibility
• Providing authorization for inpatient admission, outpatient precertification, prior authorization, and post service requests
• Referring cases requiring clinical review to a Nurse reviewer
• Responding to telephone and written inquiries from clients, providers and in-house departments
• Conducting clinical screening process
• Authorizing initial set of sessions to provider
• Checking benefits for facility based treatment
• Developing and maintaining positive customer relations

Utilization Management Representative coordinating precertification and prior authorization review

Utilization Management Representative I

Utilization Management Representative coordinating precertification and prior authorization review in Tampa and Miami for Elevance Health. Managing calls, determining eligibility, and providing authorizations.

• Responds to incoming calls and may initiate outgoing calls, providing customer service to plan members, providers and employer groups by answering benefit questions, resolving issues and educating callers.
• Verifies enrollment status, makes changes to records, researches and resolves enrollment system rejections; addresses a variety of enrollment questions and/or concerns received by phone or mail.
• May be responsible for billing and delinquency processes for assigned groups.
• Ensures accuracy and timeliness of the membership and billing function.
• Responds to inquiries concerning enrollment processes.
• Maintains enrollment database.
• May order identification cards.
• Determines eligibility and applies contract language for each case assigned.
• Performs error output resolution for electronic eligibility and processes error discrepancy list.
• Bills, collects premiums and reconciles payments.
• Maintains and reconciles premium bill, self-bill and individual billed accounts.
• Notifies clients of premium discrepancies through payment adjustment notices and detailed audits.
• Screens all forms and data for all paperwork received from Sales and/or Underwriting for new group and/or group re-classing benefits.
• Makes request to Underwriting, Sales or Brokers for missing information and/or forms needed for new group or re-class of existing group.
• May be responsible for loading rates to new groups and renewal/re-class groups within the appropriate system.
• Screens group for benefits to determine if existing or new, recognizing when benefits are not standard and handling as appropriate.
• Thoroughly documents inquiry outcomes for accurate tracking and analysis.
• Develops and maintains positive customer relations and coordinates with various functions within the company to ensure customer requests and questions are handled appropriately and in a timely manner.

Membership Representative I providing customer service for plans and enrollment issues

Membership Representative

Membership Representative I at Elevance Health providing customer service for plan members and resolving enrollment issues. Engaging with clients through calls, ensuring accuracy in billing and account management.

• Strategically promote and sell medical device solutions, including Stryker Spine & Cranial Navigation, Imaging Systems, and Surgical Planning Software.
• Drive revenue growth and develop customer relationships.
• Support surgical teams in the operating room.
• Achieve or exceed sales targets by identifying, qualifying, and closing new business opportunities.
• Manage and grow existing customer accounts by delivering excellent service and building trusted partnerships.
• Conduct product evaluations in the operating room and office settings.
• Educate and train surgeons, nurses, and clinical staff on the proper use, care, and maintenance of Stryker’s products.
• Analyze sales performance and territory data using CRM tools to develop growth strategies.
• Collaborate and communicate wins, insights, and challenges with your Regional Sales Manager and cross-functional teams.
• Deliver exceptional customer support during surgical procedures and be on-call to meet urgent needs.

Sales Representative promoting medical device solutions at Stryker.

Sales Representative – Spine Enabling Technologies

Sales Representative promoting and selling medical device solutions for Stryker in South Florida. Driving revenue growth, developing customer relationships, and supporting surgical teams.

• Serve as a lead for day-to-day operations of a Middle Office support team, providing work direction and technical assistance on complex matters.
• Lead daily activities of a Middle Office support team servicing multiple funds and resolve escalated problems during accounting and reporting cycles.
• Supervise tracking of fund data and trades, maintain records, and establish processes to improve team efficiency and support.
• Search for fail points in processes, produce error reports for clients, and help ensure compliance with service level agreements and FCC regulations.
• Assist in identifying and implementing process improvements to reduce audit and financial exposure.
• Supervise a team of Middle Office support staff and support team objectives.

Specialist handling Middle Office operations at BNY for mutual funds

Middle Office Representative II

Specialist handling Middle Office operations at BNY for mutual funds. Leading accounting support team and improving processes for daily fund operations.

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