Care Team Representative

Sedgwick

Care Team Representative offering empathetic service to callers regarding claims for multiple lines of business. Collaborating within a shared services environment to expedite the claims process and resolve issues.

Posted 7/16/2026full-timeMemphis • Florida, Iowa, Ohio, Tennessee, Texas • 🇺🇸 United StatesJunior💰 $16 - $18 per hourWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates strong customer service skills with the ability to educate clients on claims processes and requirements while maintaining accurate documentation. Proficient in managing multiple client accounts and communication channels in a fast-paced environment.

Highest-signal resume keywords

Customer Service ExperienceClaims Processing KnowledgeExcellent Verbal And Written CommunicationMicrosoft Office ProficiencyOrganizational Skills

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Claims IntakeDocumentation ManagementTyping ProficiencyMulti-TaskingRegulatory Compliance

Soft Skills

EmpathyInterpersonal SkillsTeam CollaborationProblem SolvingAdaptability

Tools & Technologies

Claims Application SystemsWindows Environment

Certifications & Qualifications

High School DiplomaGED

Industry Keywords

Inbound Call CenterCustomer SupportShared Services EnvironmentPerformance Competencies

About the role

Key responsibilities & impact

To provide excellent service displaying empathy to callers regarding claims for multiple lines of business, including but not limited to, expediting the claims process and providing detailed claim notes on all calls
Acts as primary liaison with callers from multiple client accounts within a shared services environment
Follows specifications in assisting with questions and solving problems related to the claims application and servicing processes
Performs claim intake and full-service customer support within regulatory requirements, company, and client expectations at all times
Educates and informs the customer about documentation required to file/process a claim, required time frames, payment information, and claim status
Educates claimants/callers on client requirements and benefit plans documenting all required details of the call in a concise professional manner
Enters verbal and written claim information that meets both the internal and external customer’s requirements accurately into the appropriate system
Directs customer calls to the appropriate contact at multiple locations or escalates to Service Center Specialist/management as needed
Attendance during scheduled work hours is required

Requirements

What you’ll need

High school diploma or GED required
One (1) year customer service experience or equivalent combination of education and experience required
Inbound call center experience preferred
Excellent verbal and written communication skills
PC literate, including Microsoft Office products, Windows environment
Must meet minimum typing requirements
Strong organizational skills
Good interpersonal skills
Ability to multi task in fast paced environment
Ability to support multiple clients across communication channels and utilize multiple systems simultaneously
Ability to work in a team environment and/or independently
Ability to meet or exceed Performance Competencies
Ability to meet all attendance expectations

Benefits

Comp & perks

A stable, consistent work environment —both in-office and virtual
A comprehensive training program to help you support employees and customers from some of the world’s most respected brands
A dedicated mentor and manager to guide you every step of your career journey
Career development and promotional opportunities as you take on new responsibilities
A diverse, all-inclusive benefits package designed to support your mental, physical, financial, and professional well-being