Representative

• Prepare, validate, and complete all steps needed to clear new cases for pre-scheduled services
• Validate and gather insurance and demographic information
• Contact insurance companies by website, phone, or fax to verify benefits and obtain authorizations
• Identify insurance guidelines and facilitate communication
• Use the EPIC system to verify benefits and eligibility
• Complete and obtain necessary authorizations for scheduled services
• Collaborate with clinical providers, on-site case management, and LPN/RN or Nurse Auditor staff
• Perform pre-service collection estimation and communicate patient liability
• Provide point-of-service information and logistics to support an exceptional patient experience
• Maintain compliance with applicable laws, accreditation standards, regulations, privacy, and safety requirements
• Perform other related duties as required

Pre-Service Representative verifying insurance and authorizations for Ochsner Health patients

Pre-Service Representative

Pre-Service Representative verifying insurance benefits and securing authorizations for Ochsner Health patients. Communicating liability and coordinating pre-service requirements before scheduled care.

• In-person as well as virtual coverage for field sales vacancies and potentially other business needed support
• Ability to use sales techniques to ensure positive results to assigned list of healthcare professionals
• Verify and complete required data entry including details of the interaction, and any follow through actions in accordance with policies and procedures, ensuring data integrity
• Manage daily sales call activity to optimize time and maximize the achievement of sales objectives
• Listen and respond appropriately to customer questions and needs, ensuring acceptance of, or agreement with a “call plan” objective
• Demonstrate thorough knowledge of products and ensure clear, concise and accurate communication of product information with target audiences using proper medical terminology within compliance guidelines
• Successfully complete all product and compliance training and meet training expectations to service customers within the parameters of the program
• Demonstrate effectiveness working independently and in a team environment
• Process customer requests related to product samples and resources in a timely, accurate, and professional manner
• Project a professional company image through all personal and phone interactions with customers and internal partners
• Display a positive attitude and customer focus, provide timely resolution for all customer issues, concerns, and/or questions
• Be able to manage call activity and messaging with AbbVie approved best practices and compliance regulations
• Effective and timely communication with Manager
• Must safeguard patient privacy and confidentiality by following the guidelines set forth in the Privacy and Security Rules of the Health Insurance Portability and Accountability Act (HIPAA)

Hybrid Specialty Representative for Psychiatry covering Arizona and Colorado regions

Specialty Representative, Psychiatry

Hybrid Specialty Representative for Psychiatry within AbbVie, covering Arizona and Colorado regions, focused on building relationships with healthcare professionals.

• Responsible for the commercialization of Vertex Pharmaceuticals therapies via teleconference and/or telephone to selected health care offices and providers
• Provide impactful key clinical information and educational materials as part of their remote engagements
• Engage current office stakeholders and develop trusting healthcare provider relationships
• Explain features of assigned products, addressing questions and concerns
• Maintain database entries on targeted customer calls including product discussions and literature requests
• Comply with all company, PDMA, compliance and regulatory policies

Virtual Field Representative responsible for commercialization of Vertex Pharmaceuticals therapies

Virtual Field Representative

Virtual Field Representative responsible for commercialization of Vertex Pharmaceuticals therapies via teleconference and telephone engagements with healthcare providers.

• Advise Project Owner on all aspects of commercial construction projects from concept to completion.
• Ensure compliance with environmental regulations and permits throughout the construction process, including environmental impact assessments and mitigation measures.
• Monitor all project schedules, provide early feedback on performance and risk to those schedules, and support timely completion of all project milestones.
• Identify potential risks and develop mitigation strategies to better position the project for success.
• Monitor the Contractor’s quality control measures to ensure construction activities meet industry standards and Owner expectations.
• Serve as a key conduit of information exchange between all on-site stakeholders, providing regular updates on project progress and addressing any concerns that may arise.
• Observe and influence the activities of construction teams, subcontractors, and support staff on behalf of the Owner, fostering a collaborative and safety-focused work environment.
• Consult to ensure compliance with safety regulations and best practices and recommend corrective actions to maintain a safe work environment for all personnel.
• Maintain accurate project documentation, including contracts, permits, change orders, and progress reports, and provide regular reporting to stakeholders.

Construction Manager serving as Owner's Representative for large-scale projects

Owner's Representative

Construction Manager serving as Owner's Representative in remote environments. Overseeing construction management responsibilities and ensuring alignment with Owner's vision and objectives.

• Execute brand strategy and tactics in field, sales performance
• Effectively manage assigned territory and targeted accounts
• Build strong customer relationships and customer needs solving capability
• Deliver sales performance, brand KPIs, financial targets, and marketing objectives
• Create pre-call plan objectives and conduct post-call evaluation
• Handle objections, concerns and gain logical calls to action to close sales
• Aspire to serve customer needs and expectations
• Develop and execute a call plan to achieve set call metrics
• Continuously build understanding on customer needs, territory landscape, and competitive intelligence

Specialty Representative for Psychiatry focused on sales performance in Neuroscience

Specialty Representative for Psychiatry managing sales performance and customer relationships in Southern Colorado. Focused on executing brand strategy within the Neuroscience therapeutic area.

• Makes timely and appropriate contacts, determines and completes appropriate level of investigation to make determination of coverage
• Takes a recorded statement from all parties involved in the claim when appropriate
• Determines exposure, establishes adequate reserves and makes timely adjustments as required
• Assigns and directs activities of internal and external resources as required
• Identifies questionable claims and consults with SIU for further direction as appropriate
• Determines settlement value of the loss and negotiates proper settlement of claims

Senior Claim Representative handling complex specialty claims at Intact Insurance

Senior Claim Representative – Sharing Economy, Accident and Health

Senior Claim Representative managing Accident and Health claims for Intact Insurance. Collaborating with internal teams to resolve higher exposure specialty claims.

• Makes timely and appropriate contacts, determines and completes appropriate level of investigation to make determination of coverage, assess liability and determine damages.
• Takes a recorded statement from all parties involved in the claim when appropriate for the type of claim being handled.
• Determines exposure, establishes adequate reserves and makes timely adjustments as required.
• Assigns and directs activities of internal and external resources as required; including independent adjusters and appraisers.
• Determines whether additional evidence is required including but not limited to accident reports, accident scene reconstructions, witness statements, police reports, expert opinion, etc.
• Identifies questionable claims and consults with SIU for further direction as appropriate.
• Determines settlement value of the loss and negotiates proper settlement of claims within authority.
• Provides recommendations for settlement and disposition of claims exceeding authority level.
• Stays abreast of state license requirements and participates in continuing education as required.

Transportation Senior Claim Representative handling complex specialty claims

Senior Transportation Claim Representative – Accident and Health

Transportation Senior Claim Representative at Intact Insurance managing complex specialty claims and coordinating with internal and external resources for resolution.

• Responsible for onboarding of new accounts, activations, and quality control of all new merchant accounts.
• Reviewing daily assignment queue for account onboarding.
• Reviewing application, pricing, and approval parameters to ensure record completion.
• Keying and synching account data as required to ensure onboarding is accurately completed promptly.
• Communicate with partners and staff members as needed in cases where additional information may be needed.
• Data entry as required for completing corrections, action items and additional step request items.
• Data sensitive maintenance requests.
• Account updates.
• Department related projects and assignments.
• Departmental communication for efficiently managing workload.
• Attending required department meetings and training.
• Supporting specialized projects on an as-needed basis as directed by Department or Company leadership.
• Other duties as assigned.

Boarding Representative II responsible for onboarding merchant accounts remotely

Boarding Representative II

Boarding Representative II responsible for onboarding merchant accounts for Maverick Payments. Handling account activations and quality control from a remote setting.

• Provide accurate, professional, courteous, and timely responses to candidate inquiries via telephone, email, and chat for LSAT programs.
• Efficiently processes candidates’ inquiries, researches, and resolves candidate concerns.
• Representing LSAC, providing first-level telephone, email, and chat support to LSAC registrants in fast-paced Contact Center.
• Work under supervision of the Director of Customer Relationships assisted by Supervisory team.
• Enter their availability to work various shifts between 9:00am - 9:00pm, and then are scheduled up to 29 hours a week.
• Must be available to work 40 hours a week for your first 2 weeks for paid training.
• All CRRs must be available and are scheduled to work a minimum of eight weekends a year to meet our client's needs.

Customer Relationship Representative providing support via phone, email, and chat.

Customer Relationship Representative – Part-Time

Customer Relationship Representative providing accurate responses to LSAT program inquiries via telephone, email, and chat. Working remotely to process candidate inquiries and resolve concerns within a fast-paced Contact Center.

• Increase commercial revenue by reducing commercial churn
• Identify customers who should be on contract or customers whose contracts are expiring
• Handle and identify Business Solutions opportunities for Business customers
• Assist with customer care for Business customers
• Demonstrate full understanding of current marketing campaigns and products
• Communicate sales activities, reports, and results as requested by Management
• Effectively communicate product and service information to each customer
• Monitor and manage past due accounts
• Attempt to retain or renew customers seeking disconnect, downgrade, or changes to service
• Frequent and regular communication with management team
• Manage and develop customers through Salesforce Sales Cloud

Commercial Retention Representative increasing revenue by reducing churn for Vyve Broadband

Commercial Retention Representative

Commercial Retention Representative working with businesses to reduce churn and increase revenue for Vyve Broadband. Responsibilities include customer account management and Salesforce utilization.

• Handle client customer service and technical support product related inquiries via phone, chat, and email in multiple languages
• Ask probing questions and use critical thinking to determine next steps with empathy and patience
• Clearly document the caller’s inquiry, troubleshooting steps taken and resolution/next steps (including routing to the proper queue)
• Follow proper and professional escalation procedures

Lead Development Representative providing remote support for payroll services

Lead Development Representative – Spanish

Lead Development Representative supporting payroll inquiries remotely. Utilizing customer service skills in a fast-paced environment with a focus on client details.

• Service multiple customer locations.
• Receive and stock purchased product in designated customer locations, ensure product stocking levels by scanning for ordering purposes as inventory is depleted.
• Resolve customer problems promptly to retain and promote customer loyalty.
• Follow designated route defined by routing software tools and maintain route guides.
• Identify continuous improvement opportunities in productivity, process, and cycle time.
• Comply with safety and inspection requirements of the facility where the service is being provided.
• Help create new orders by engaging with customers to identify additional product needs.
• Probes for customer needs during each site visit and works with sales partners to expand Grainger offerings.

On-Site Service Representative managing customer inventory at Grainger

On-Site Service Representative

On-Site Service Representative for Grainger servicing customer locations and managing inventory needs. Collaborating with partners to implement sales strategy and supporting customer loyalty initiatives.

• Serve as the primary technical field support resource for Rebel Power and communications products
• Provide on-site assistance to defense, government, and commercial customers
• Support customer demonstrations, training, product integration, troubleshooting, and operational field exercises
• Serve as the technical liaison between customers and internal teams
• Work closely with Business Development, Sales, Program Management, and Engineering to ensure successful product deployment

Field Service Representative providing technical support for Rebel Power products

Field Service Representative

Field Service Representative providing technical support for Rebel Power and communications products. On-site assistance for customers, supporting demos, training, and deployments.

• Install, inspect, test, troubleshoot, and adjust electrical equipment
• Provide documentation, including test reports and service summary to customer
• Instruct customers and personnel on operation and maintenance of equipment
• Perform warranty work and start-up service
• Construct and test circuits and equipment
• Provide technical support and training to customers and service representatives
• Analyze complex problems in equipment and machinery and consult with technical specialists

Field Service Representative managing electrical equipment installation and troubleshooting

Traveling Field Service Representative

Field Service Representative responsible for installation, testing, and troubleshooting of electrical equipment in various locations, ensuring customer satisfaction and technical support.

• Provides initial contact between distinct Care Management programs and specific identified members
• Handles inbound/outbound enrollment and engagement calls with eligible members
• Gathers and records appropriate member information via telephone
• Encourages members to participate in care management programs
• Records call details and directs member inquiries to appropriate clinical staff

Health Program Representative I engaging with members in care management programs

Health Program Representative I

Health Program Representative I engaging with members for care management program enrollment and information. Providing essential support via inbound/outbound calls and managing member interactions effectively.

• Support educators by addressing inquiries about their life and retirement insurance policies
• Provide exceptional customer service through phone calls, emails, and live chats
• Develop strong knowledge of Horace Mann Life and Retirement insurance products, services and policies
• Handle and problem solve customers' inquiries via phone, email, and chats
• Ensure a great customer experience in both written and verbal communications
• Responsible for proactive up-sell and cross-sell of insurance solutions to existing customer base

Customer Service Representative supporting educators with life and retirement insurance inquiries

Service Representative – Life and Retirement

Customer Service Representative providing support to educators with life and retirement insurance inquiries through various communication channels. Requires no prior license with training provided for those without insurance experience.

• Educate clients on financial planning and insurance options.
• Provide excellent customer service and build lasting relationships.
• Collaborate with a local supportive team.

Financial Representative educating clients on financial planning at Northwestern Mutual

Outside Representative

Financial Representative at Northwestern Mutual educating clients on financial planning and insurance options. Collaborating with a supportive local team to provide excellent customer service and build lasting relationships.

• Support retail partners through in-person store visits, product demos, and sales floor engagement
• Deliver clear, engaging product presentations to educate and motivate retail staff and consumers
• Implement merchandising and promotional activations using product and point-of-purchase materials
• Execute all in-field activities in alignment with seasonal go-to-market strategies and sales priorities
• Build excitement and awareness for Altra by engaging retail and community partners
• Represent Altra at local and select national events, races, and expos
• Support consumer trial and education through community activations and experiential opportunities
• Foster meaningful, long-term relationships that drive advocacy and repeat sell-through
• Partner with Sales Representatives to develop and execute effective service plans for the territory
• Collaborate with Field Service teammates to design and deliver impactful education initiatives and activations
• Complete detailed, accurate, and timely activity reporting via designated tools (e.g., Repsly)

Field Service Representative engaging retail partners to bolster Altra's market presence

Field Service Representative engaging retail and community partners to support Altra's market strategies. Working closely with sales and conducting product demos and presentations in Colorado region.

• Demonstrates good customer service skills while initiating outbound calls and receiving inbound calls from customers.
• Negotiates account resolution and accurately inputs and documents actions within the collection systems.
• Maintains up-to-date customer contact information in the collections systems.
• May be required to support other queues to facilitate teamwork in the department.
• Escalates and assists other team members with calls as needed.
• Serves as a resource/subject matter expert and may provide training to fellow team members.
• May be required to initiate external contact with customers and may perform advanced loss prevention activities.
• Review the Month to Date (MTD) sent by the clubs for accuracy.
• Daily review of ABC on prior day dues collections and all club entries.
• Process all refunds from ABC and Point of Sale (POS). Research all refunds from the clubs for accuracy.
• Oversees 3rd party collections and all communication that is needed to the clubs from Swift.
• Works as the liaison between ABC and the Club Operations Managers.
• Timely, responsive, courteous communication with all member inquiries, questions, concerns, and needs.

Member Services Representative handling day-to-day management of dues growth

Member Services Representative

Member Services Representative working for UFC GYM managing dues growth and providing customer service via calls. Responsible for account resolutions and supporting team members.

• Execute brand strategy and tactics in field, sales performance, effectively manage assigned territory and targeted accounts, build strong customer relationships and customer needs solving capability to maximize short and long term sales performance placing the patient into the center of any efforts and operating within AbbVie’s business code of conduct, policies and all applicable laws and regulations.
• Deliver sales performance, brand KPIs, financial targets, marketing objectives, etc. in order to meet or exceed on those objectives.
• Create pre-call plan using SMART objectives and execute post-call evaluation in order to continuously improve sales performance.
• Effectively handle objections, misunderstandings, concerns and consistently gain logical and reasonable calls to action in order to close on every sales call.
• Proactively and continuously aspire to serve customer needs, customer expectations and challenges in order to build trusted customer relationships and to achieve win-win agreements between AbbVie and customers.
• Develop and execute a call plan that achieves set call metrics and optimizes coverage and frequency to key customers in order to maximize access and sales opportunities.
• Continuously build understanding on customer needs and expectations, territory market landscape, competitors, market segments/dynamics, accounts, disease, product, clinical and sales expertise and share this market intelligence information with in-field team, brand team and sales manager to achieve alignment, to anticipate environmental changes and challenges and to optimize brand strategy and its execution.
• Differentiate AbbVie’s value proposition with health providers assigned and identify, develop and maintain disease state experts and speakers/advocates in order to maximize brand performance.

Specialty Representative managing territory sales for AbbVie in HCV.

Specialty Representative, HCV

Specialty Representative for AbbVie managing territory sales in HCV, executing strategies, and building customer relations. Responsibilities include achieving sales performance and optimizing market strategies.

Representative jobs in Colorado

See all jobs on JobTailor

Pre-Service Representative

Specialty Representative, Psychiatry

Virtual Field Representative

Owner's Representative

Specialty Representative, Psychiatry

Senior Claim Representative – Sharing Economy, Accident and Health

Senior Transportation Claim Representative – Accident and Health

Boarding Representative II

Customer Relationship Representative – Part-Time

Commercial Retention Representative

Lead Development Representative – Spanish

On-Site Service Representative

Field Service Representative

Traveling Field Service Representative

Health Program Representative I

Service Representative – Life and Retirement

Outside Representative

Field Service Representative

Member Services Representative

Specialty Representative, HCV