Health Program Representative I

Elevance Health

Health Program Representative I engaging with members for care management program enrollment and information. Providing essential support via inbound/outbound calls and managing member interactions effectively.

Posted 7/6/2026full-timeRichmond • Colorado, Montana, Nevada, Virginia • 🇺🇸 United StatesJunior💰 $16 - $27 per hourWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates proficiency in handling inbound and outbound calls, effectively engaging members in care management programs while accurately recording and managing member information. Possesses strong customer service skills and knowledge of company products and services.

Highest-signal resume keywords

Customer Service ExperienceTelesales ExperienceComputer ProficiencyMember EngagementCall Recording

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Call HandlingData EntryInformation GatheringEnrollment ProcessingMember Outreach

Soft Skills

Communication SkillsInterpersonal SkillsEmpathyPersuasion

Certifications & Qualifications

High School Diploma

Industry Keywords

Care ManagementMember ParticipationClinical Staff Coordination

About the role

Key responsibilities & impact

Provides initial contact between distinct Care Management programs and specific identified members
Handles inbound/outbound enrollment and engagement calls with eligible members
Gathers and records appropriate member information via telephone
Encourages members to participate in care management programs
Records call details and directs member inquiries to appropriate clinical staff

Requirements

What you’ll need

HS diploma or the equivalent
Minimum of 6 months experience in a telesales or customer service
Computer/keyboarding proficiency strongly preferred
Knowledge of company products, services and benefits preferred

Benefits

Comp & perks

Health insurance
401(k) matching
Paid time off
Remote work options
Professional development opportunities
Bonuses
Employee recognition programs