Program Manager

• Lead complex, cross-functional HR initiatives from planning through execution.
• Develop project plans, timelines, governance structures, risk mitigation plans, and success metrics for enterprise HR programs.
• Coordinate stakeholders across multiple HR functions to drive alignment, accountability, and execution.
• Monitor program progress, identify risks and dependencies, and proactively drive resolution.
• Facilitate working sessions, steering committees, and executive updates for key initiatives.
• Support change management activities associated with new HR programs, processes, and operating models.
• Document and standardize processes, lessons learned, and best practices across HR programs.
• Assess HR workflows and processes to identify opportunities for automation, AI adoption, and operational improvements.
• Partner with HR teams to map current-state and future-state processes.
• Research emerging AI tools, capabilities, and industry practices relevant to HR.
• Support the design, testing, implementation, and adoption of AI-enabled solutions across HR functions.
• Measure and track the impact of AI and automation initiatives, including efficiency gains, employee experience improvements, and adoption metrics.
• Develop recommendations for process improvements that increase scalability and reduce manual work.
• Help build AI literacy and change readiness across the HR organization.
• Build strong partnerships across HR functions and business stakeholders.
• Influence without direct authority to drive progress on shared goals.
• Translate complex concepts into clear communications and actionable plans.
• Balance competing priorities while maintaining focus on strategic outcomes and business value.
• Serve as a trusted partner to HR leaders on transformation initiatives and operational improvements.

Senior Program Manager, People Programs – AI

• Responsible for the creation and distribution of daily, weekly, monthly, and quarterly reports for senior leadership to help gauge performance on branch productivity and goal attainment.
• Create and develop analyses to help the business recognize challenges, identify opportunities, and build solutions to improve overall branch and banker performance.
• Lead weekly, monthly, and ad hoc analyses with best-in-class tools to deliver timely, precise, and actionable insights across a variety of forums and publications.
• Collaborate with key stakeholders to plan, support, and deliver analytical deep dives on relevant topics related to branch performance.
• Support performance management and goal-setting projects across the branch network, including deep dive analysis projects and the maintenance of performance frameworks, metrics, and scorecards.
• Maintain a high degree of compliance excellence by managing all documentation for branch performance programs and ensuring timely updates and accuracy.
• Act as a powerful storyteller, able to create compelling performance narratives, both written and visual, to translate complex data and analyses into actionable insights for senior management and other key business stakeholders.
• Support the design and governance of performance metrics and scorecards, ensuring alignment with business strategy and consistent evaluation practices.

Branch Performance Strategy & Execution – Program Management Lead

• Responsible for managing complex contracts and ensuring high-quality delivery of new and existing contracts in the Department of Defense territory
• Support DoD clients working to advance national security
• Management and oversight of day-to-day customer needs and interactions
• Supporting diverse teams to ensure timely and quality delivery of capabilities and services throughout the period of performance
• Providing input to executive level reports delivered to the clients
• Facilitating discussions with key stakeholders on project statuses
• Organize and coordinate program objectives
• Serve as the integrator for the client and the TRSS corporate team
• Leads important projects, programs, and business initiatives
• Ensures complex deals get implemented successfully
• Works across the business to prepare quality Monthly Status Reports (MSRs) for select projects

Senior Program Manager

• Drive program and engagement progress across multiple client engagements with multiple capabilities, practices, communities, stakeholders and levels of oversight with assurance on maintaining progress, timeliness, and effective resource utilization rates on a weekly basis.
• Develop strategic program management delivery plans, detailed schedules, program deliverable controls, cost forecasting, risk management, issues forecast and resolution planning, resource burn-rate analysis, forecasting, and reporting, and daily task management.
• Partner with Operations teams to develop and communicate service delivery strategies across multiple internal practices and departments.
• Accountable for the progress of the overall engagement and all related projects that may comprise the program or solutions.
• Accountable for driving timelines by creating and maintaining schedules (including key deliverables, milestones, and dependencies), understanding the deliverables and the progress toward each milestone, identifying, and managing issues, risks, and other potential delays ahead of time, and identifying and driving resolution of all engagement related risks and issues.
• Demonstrate expert-level of knowledge of Program Management best practices, process and supporting systems to drive client outcomes.
• Identify, forecast, manage, control, and communicate risk management plans, issues, and impacts across multiple levels of leadership, operations and client.
• Ensure a common understanding by setting expectations in accordance with the Program Delivery Plan, to align the stakeholders and ensure the customers goals and expectations are achieved.
• Assist in the development of Program Management business delivery strategies, program health analysis & internal reporting.
• Lead the composition of program delivery schedules, resource models and granular execution plans
• Take proactive steps to protect Optiv’s best interests while simultaneously balancing the Customer expectations and scope of work.
• Be able to perform work as an individual contributor while collaborating with multiple internal functions to best manage program delivery strategies from initial planning and on-boarding through ramp-down and closure.
• Communicate client concerns, questions and conflicts to internal stakeholders and take the necessary actions to resolve and/or troubleshoot challenges in a strategic manner.
• Assign tasks to program team members and ensure timely completion or adequate escalation.
• Generate and distribute program reports and lead program meetings to disseminate the appropriate information to the program team and stakeholders.
• Proactively monitor and report on engagement budget, margin and engagement resource variance to plan
• Works closely with the sales and account teams, demand and solution teams to scope program solution design, tools and reporting
• Analyze, report, and disseminate program status reports to Practice Leadership.
• Provide support across the AFC portfolio to address at risk engagements and escalations where necessary.
• Maintain awareness of emerging technologies and applicable program management techniques and tools
• Manage multiple multi-year engagements
• May lead or contribute to efforts in the development of business unit reporting, department or operational standards and framework procedures, financial analysis, communication, and/or strategic planning activities.
• Assist in documenting case studies, requirements documents, procedures and lessons learned
• Performs other duties as assigned.

• Globally driving our IP- A ‘Build One – Use Everywhere’ model that encompasses Solutions and services IP development, packaging and the enablement of our countries and partners around the work to sell and manage those solutions and services.
• Responsible for the coordination of the implementation and the success of the products and platform across America’s APJ and Europe.
• Coordinate strategy development: Proactively work with the platform owners, key stakeholders from a commercial, technical, operational and organizational perspective and functional owners to consolidate input and build out our global strategy for the Cloud platforms.
• Work closely together with the MSFT/AWS and TD SYNNEX platforms to prioritize key initiatives and ensure task / timeline / status reporting, project staffing, along with control and governance for managing issues, risks, and scope.
• Be aware of the broader commercial perspective to anticipate opportunities, threats within TD SYNNEX and vendors.
• Work with the platform leadership team to adjust course to maximize our results.
• Monitor program performance, determine the need for improvements and aim to maximize performance.
• Ensure program operations and activities adhere to legal guidelines and internal policies.
• Manage the cadence to keep senior management at TD SYNNEX and Microsoft informed with accurate information.
• Prepare consistent, impactful messaging and presentation to maximize senior executive engagement.
• Tracking of workstream progress, incl. milestone achievement and impact realization
• Be able to demo and go deep on technology.

Global IP Program Manager

• Own your opportunity to support national defense by helping keep critical operations secure
• Support the Program Manager in managing program cost, schedule, performance, and contractual obligations
• Develop, maintain, and track program plans, schedules, budgets, and resource allocations across multiple workstreams
• Oversee daily program management activities, including subcontract coordination, material requests, personnel accountability, and internal tasking
• Manage and track labor, travel, ODCs, and billing inputs; ensure accuracy and timely reporting
• Prepare, monitor, and disseminate contract deliverables across Engineering, Operations, and Tech Refresh activities

Program Analyst – TS/SCI with Poly

• The Secretary of the Department of Veterans Affairs (SECVA) tasked the Office of Suicide Prevention (OSP) with reviewing current efforts the Veteran Health Administration (VHA) is undertaking that are effective in reducing Veteran suicide, and to identify innovative initiatives to further reduce Veteran deaths by suicide. A result of this examination is the Veteran Suicide Prevention FY 2026 Strategic Sprints. An enterprise-wide approach is required to streamline increasing interactions, promote alternative methods for chronic pain management, link Veterans with faith-based resources in their communities, and bridge the care coordination gaps between VA and CITC providers. Gritter Francona is looking for a Senior Program Analyst to support this potential effort.
• Job duties include:
• - Support VHA in the analysis and evaluation of healthcare program effectiveness.
• - Program reviews requiring systematic ways of assessing the quality of current and future VHA programs to determine ways to improve programs and measuring success, outcomes, and improvement programs.
• - Assist VHA in executing program operations to meet the previously established goals and objectives
• - Provide input on the program evaluation and improvement of the organization and management of projects and programs to increase productivity/program performance.
• - Assist VHA in the identification of program resources and assist in the development of program reports

Senior Program Analyst – Veteran Suicide Prevention

• Planning, initiating, managing, executing and closing out programs in support of an integrated Health Care System

Program Manager – Veteran Suicide Prevention

• Engage with and understand the strategic priorities and OKRs that define programs success
• Translate organizational strategy into clear programs scope, objectives, and business outcomes
• Maintain alignment between programs activity and the strategic priorities that justified investment
• Support investment and prioritization decisions with a clear articulation of expected business outcomes and trade-offs
• Identify dependencies and conflicts across the programs portfolio and escalate where required
• Lead programs delivery with accountability for business outcomes and monitor performance against business value metrics
• Develop integrated plans that account for commercial adoption, migration complexity, and customer impact
• Define, track, and evidence business outcomes post-delivery, including revenue, customer adoption, and operational efficiency

Business Program Manager

• Lead, coach, and develop a team of Content Writer/Editors based across global locations.
• Co-own the knowledge base content strategy for frontline employees, ensuring agents can quickly find accurate, up-to-date information that improves resolution speed and customer satisfaction.
• Identify and solve for gaps and emerging needs in knowledge management program and process capabilities, including evaluating opportunities to leverage AI-powered content and search tools.
• Drive go-to-market program, project, and process management for content and knowledge management across Operations customer service, aligning tools and approach across teams.
• Elevate teams' knowledge and expertise in the use of project management methodologies and tools within your functional area.
• Assess the success and impact of the knowledge base and content programs through data analysis and stakeholder feedback, then drive continuous improvement in outcomes.
• Build a roadmap, prioritize initiatives, and coordinate across cross-functional teams to deliver on strategic objectives.
• Routinely review key milestones with senior leaders. Troubleshoot major roadblocks and delays autonomously.

Manager I, Content Program Management

• Manage program workstreams to ensure timely and effective completion of interconnected project activities
• Develop, implement, and maintain project plans and tools
• Communicate program and individual project progress to clients and/or internal resources
• Track, prepare, and present internal and client-facing reports and presentations
• Escalate proposed modifications to program/project scope and communicate approved changes to stakeholders
• Internally escalate program risk issues pertaining to project deadlines and activities
• Provisions, manage, and maintain program and interconnected project management documents and related tools
• Assist with enhancing EFI best practices, project tools, and overall process improvements
• Support implementation, adoption, and usage of new tools, processes, and technology
• Accurately track and record project billing hours and budgets

Program Manager – Evaluations

• Manage and direct the daily execution of contract requirements to assure that cost, schedules and performance goals are met
• May lead or support all meetings and the integrated product and/or project team from kick-off through project close
• Provide interface, communication and coordination with internal and external customers on matters pertaining to existing contracts
• Participate as a team member or leader on bid and proposal activities. Ensure that the requirements of the request for proposal are met in the preparation and documentation of bids and proposals for existing customers
• May actively seek new business opportunities in coordination with Business Development
• May represent management at program reviews, meetings, seminars, etc.
• Prepare for and participate in contract/subcontract negotiations. While representing Company’s interests, assure that all government regulatory guidance is adhered to
• Develop and implement plans and schedules to execute contracts/subcontracts. Allocate and control contract budgets for labor, material, travel and purchased services.
• Regularly report program status to senior management
• Formally identify, assess, monitor and mitigate risk throughout the program life cycle. Obtains management approval prior to making decisions that will cause deterioration of established program, cost and schedule objectives.
• May be required to ensure the overall execution of material on schedule and on budget for a business area
• May be required to collaborate on various tasks with various project teams
• May be required to various tasks/team/project/Engineering changes
• Notify and seek senior management assistance in resolving schedule and budget problems as they arise.
• Develop and implement corrective action plans when deviations from budgets and/or schedules are evident
• Perform variance analysis of schedule and cost on a formal and informal basis and present them to senior management (i.e. earned value management system)
• May serve as the primary interface with the customer on all matters involving contract execution.
• Coordinate with other departments on resolution of contractual problems with the customer
• Coordinate with Contracts Administration on issues pertaining to contract requirements, changes, and interpretations. Assure the contract requirements are executed in accordance with appropriate regulations and Company policies and procedures (i.e. federal acquisition regulations)
• May provide leadership to program or project team. Assures communication and cooperation among team members and resolves areas of conflict
• Ensure a timely closeout of completed programs to ensure that all obligations are satisfied and program documentation is properly recorded
• Understand and develop leading verses lagging indicators
• Develop and execute program corrective action strategies
• May partner with various stakeholders on planning process and system improvements
• Develop and understand principles of program planning. Broad application of principles, theories, and concepts in applicable discipline, plus working knowledge of other related fields
• Develop and understand cash flow management principles
• Develop and understand principles of process improvement (i.e. Lean Six Sigma)
• Support, communicate, reinforce and defend the mission, values and culture of the organization

Manager I – Program Management, Supply Chain

• Serve as the designated Patient Service Center (PSC) Operations point of contact for assigned Field Reimbursement team members.
• Participate in regular business reviews, pipeline calls, and regional FRM/FRAD meetings to discuss access trends.
• Compile and share PSC performance data to support field strategies and account planning.
• Triage & coordinate resolution of complex access and reimbursement issues raised by the Field Reimbursement partners.
• Support implementation of new patient access programs, payer policy updates, and field reimbursement playbooks.

Field Liaison, PSC Program Operations

• Serve as the designated Patient Service Center (PSC) Operations point of contact for assigned Field Reimbursement team members.
• Participate in regular business reviews, pipeline calls, and regional FRM/FRAD meetings.
• Clearly communicate PSC services, workflows, SLAs, escalation paths, and documentation expectations with HCP offices and patients.
• Compile and share PSC performance data to support field strategies and account planning.
• Maintain structured feedback loops and accurate documentation of interactions in CRM and PSC case management platforms.
• Triage & coordinate resolution of complex access and reimbursement issues raised by the Field Reimbursement partners.
• Troubleshoot patient and account specific reimbursement challenges and assistance programs.
• Identify field-reported access barriers and partner with PSC Operations leadership on process improvements.

Field Liaison – PSC Program Operations

• Serve as a trusted advisor and strategic thought partner to the Vice President, FMSO.
• Partner with FMSO leadership to implement and track organizational strategies, goals, and OKRs related to facilities, infrastructure, maintenance, and site services.
• Translate leadership vision into actionable plans with clear owners, milestones, and success metrics.
• Monitor progress against strategic priorities, proactively identifying and flagging risks, delays, or obstacles.
• Prepare materials for business reviews, strategic planning cycles, Board meetings, and other high-visibility executive forums.
• Drive critical cross-functional initiatives and special projects on behalf of the VP, ensuring accountability and forward momentum on key FMSO deliverables.
• Create and maintain program management artifacts, including a running portfolio of active initiatives with clear status visibility for leadership.
• Follow up with stakeholders across the company to ensure commitments and action items are fulfilled in a timely manner.
• Identify and remove organizational barriers to success, developing courses of action to overcome issues and facilitate progress on capital projects and operational improvements.
• Manage a regular business rhythm for the FMSO organization, including headcount tracking, budget allocation, and business analytics.
• Synthesize complex information, data, and recommendations related to site operations, maintenance metrics, and facility usage into clear briefings to inform critical business decisions.
• Conduct research and analysis, developing business cases, position papers, and decision frameworks for infrastructure investments, new site services, or operational changes.
• Identify operational inefficiencies within FMSO and develop data-driven solutions to improve effectiveness, reduce costs, and enhance service levels.
• Aid the FMSO teams in effective decision-making on complex infrastructure, maintenance, and site operations scenarios.
• Lead change management activities to evaluate, coordinate, and approve new requirements or changes impacting site operations.
• Facilitate effective communication between the VP and all stakeholders, coordinating FMSO-wide internal communications (announcements, updates, all-hands presentations).

Principal Program Manager, FMSO Strategic Operations

• Responsible for the strategic leadership and operational management and oversight of assigned programs
• Coordinates and supervises with faculty and staff
• Accountable for fiscal management, administration and coordination of programs
• Develops long-range goals, objectives, priorities and recommendations
• Monitors various projects to ensure maximum effectiveness and compliance
• Acts as a College liaison for programs and services
• Advises students and faculty on departmental issues and requirements
• Assists in scheduling and administrative requirements
• Analyzes and interprets data on programs and performance
• Conducts needs assessments to identify skills and competencies

Program Director – Trade and Industry

• Define AI program roadmaps aligned with business objectives.
• Develop program charters, milestones, and measurable success metrics (KPIs/OKRs).
• Identify dependencies, risks, and mitigation strategies.
• Coordinate across Data Science, ML Engineering, Product, Legal, Compliance, and IT teams.
• Facilitate stakeholder alignment between technical and non-technical leaders.
• Manage vendor and third-party AI solution partnerships.
• Oversee end-to-end AI lifecycle: problem definition → data preparation → model development → deployment → monitoring.
• Implement Agile or hybrid delivery frameworks.
• Ensure production readiness, scalability, and governance.
• Provide executive-level updates on AI program progress.
• Translate technical concepts into business impact narratives.
• Partner with AI adoption and change management team to drive adoption across the organization.

AI Program Manager

• Scale the Transformation PMO, including governance frameworks, operating cadence, and performance management standards
• Drive portfolio prioritization, resource allocation, and alignment to strategic business objectives
• Monitor program progress, risks, and outcomes to ensure delivery against enterprise goals
• Provide oversight and guidance across a portfolio of transformation programs, including digital implementation, organizational redesign, and strategic initiatives
• Partner with program leaders and stakeholders to shape strategy, remove barriers, and ensure execution excellence
• Drive alignment of program outcomes with business growth, profitability, and market share objectives
• Serve as a liaison to the CHVAC Senior Leadership Team
• Translate strategic priorities into actionable roadmaps, milestones, and measurable outcomes with team
• Develop and deliver executive-level updates, insights, and recommendations on program performance
• Champion a growth mindset and foster a culture of innovation and thought leadership across the organization
• Enable the business to evolve in response to market dynamics, customer needs, and strategic priorities

Associate Director – Transformation Program Management

• Accountable for the full lifecycle of products and services from inception through completion, inclusive of pursuit and order capture, design and development, produce to deliver, service/support, and long-term strategic business plans.
• Support new product launch and production start up for Next Generation products.
• Assigned as the chair of the Program Management Team (PMT) accountable for managing the contract lifecycle, cost schedule, performance and on-time delivery of company programs
• Serves as the face of the organization to clients and customers
• Has Profit & Loss (P&L) responsibility for a specified value stream or group of value streams within a business segment or portfolio

Senior Program Manager – Onsite

• Supporting sales, inventory and operational planning (SIOP) activities for customer premise and network engineering equipment
• Analyzing equipment forecasts to identify cost opportunities and mitigate supplier risk
• Making recommendations on inventory targets and equipment rebalancing
• Driving effective management of excess and obsolete inventory

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