Senior Manager, US Speaker Program Experience & Operations

Pfizer

Senior Manager for U.S. Speaker Program overseeing user experience and platform transformation for Pfizer's Sales and Marketing.

Posted 7/24/2026full-timeNew York City • Florida, Illinois, New York • 🇺🇸 United StatesSenior💰 $124,400 - $207,400 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in managing speaker program operations, enhancing user experiences, and ensuring compliance across multiple business units. Proven ability to lead platform governance, manage vendor relationships, and deliver actionable insights through data analysis.

Highest-signal resume keywords

User Experience ManagementPlatform GovernanceCross-Functional CollaborationCompliance ManagementData Analysis

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

User Journey MappingPlatform ImplementationSystem MigrationActivity ReportingHCP OnboardingContractingCertification Management

Soft Skills

Strong CommunicationCollaborationInfluencing Without AuthorityManaging Competing PrioritiesWorking Through Ambiguity

Industry Keywords

Customer Facing ColleaguesBrand MarketingCommercial EnablementOperational StandardsVoice of the Field

About the role

Key responsibilities & impact

Own the speaker program user experience.
Define and maintain current-state and future-state user journeys for each persona (Sales CFC, Brand Marketer, HCP speaker, Compliance, Operations), identifying pain points, system handoffs, and opportunities to reduce friction.
Use field feedback, Voice of the Field data, and platform analytics to continuously improve the end-to-end experience.
Lead platform governance and evolution for the Speaker Program platform.
Drive the enhancement roadmap based on user needs across BUs, manage the relationship with the platform vendor, and own the QBR cadence that connects field/brand experience data to product decisions.
Manage day-to-day speaker program operations.
Deliver activity reporting that gives stakeholders visibility into program health.
Drive HCP onboarding, contracting, and certification.
Ensure compliance and process standards are met, partnering with Compliance, Legal, and the platform vendor to keep the pipeline running compliantly.

Requirements

What you’ll need

Bachelor's degree with at least 6+ years of relevant work experience or a Master's degree with at least 5+ years of relevant work experience or PHD with at least 1+ years of relevant work experience required.
3+ years of experience supporting cross-BU and/or diversity of job experiences that include managing technical teams, vendors, external consultants, or multi-functional business processes.
Direct experience working with or supporting Customer Facing Colleagues (CFCs), in the field, in ops, or in a commercial enablement function, and/or Brand Marketing in tactical brand planning and field execution.
Experience leading or supporting a platform implementation, system migration, or operating model transformation.
Demonstrated ability to manage competing priorities, work through ambiguity, and deliver in fast-moving environments.
Strong communicator — able to translate technical complexity for commercial audiences and vice versa.
Proven collaborator with a track record of building cross-functional relationships and influencing without authority.
Fluency in English required.

Benefits

Comp & perks

Health benefits to include medical, prescription drug, dental and vision coverage.
Paid vacation.
Holiday and personal days.
Paid caregiver/parental and medical leave.
401(k) plan with Pfizer Matching Contributions and an additional Pfizer Retirement Savings Contribution.
Eligibility to participate in Pfizer’s Global Performance Plan with a bonus target of 17.5% of the base salary.
Eligibility to participate in our share based long term incentive program.