Manager, PSC Program Operations

Johnson & Johnson

Program Manager overseeing Patient Service Center operations at Johnson & Johnson, focusing on healthcare solutions. Collaborating with teams to enhance program efficiency and patient care.

Posted 7/16/2026full-timeRemote • Arizona, Florida, North Carolina, Pennsylvania, Texas • 🇺🇸 United StatesMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates strong leadership and team management capabilities, with a focus on performance monitoring, compliance with healthcare regulations, and process improvement. Proficient in data analytics and effective communication to enhance program operations and patient support.

Highest-signal resume keywords

Leadership SkillsData AnalyticsHealthcare Regulations CompliancePerformance ManagementCross-Functional Collaboration

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Data AnalyticsPerformance MetricsProgram ManagementHealthcare ComplianceOperational WorkflowsKPI MonitoringTraining DevelopmentChange ManagementReportingProcess Improvement

Soft Skills

Team LeadershipCommunication SkillsProblem SolvingMentoringInfluencing Without Authority

Certifications & Qualifications

Bachelor’s Degree

Industry Keywords

Contact Center OperationsSpecialty Pharmacy OperationsPatient SupportHealthcare OperationsHIPAA Compliance

About the role

Key responsibilities & impact

Manage daily program operations, ensuring compliance with policies, procedures and service levels.
Supervise, coach, and mentor a team of 3-5 direct reports and 30+ indirect reports, fostering a high-performance culture through consistent leadership development and accountability.
Monitor team performance through key performance indicators (KPIs) and metrics, conduct regular performance discussions, set performance goals, and ensure team compliance with policies and healthcare regulations (e.g. HIPAA)
Oversee the onboarding of new hires and identify training needs to enhance ongoing skills and productivity.
Collaborate with training team for upskilling.
Track program metrics and identify opportunities for improvement.
Collaborate with leadership to optimize program efficiency and provide recommendations for workflow improvements and process enhancements.
Collaborate internally to develop enhancements and strategies that benefit patients.
Respond promptly to inquiries and questions including, but not limited to program design, business rules, operational workflows and program-specific policies to ensure seamless PSC service delivery
Assist in developing and delivering program performance to key stakeholders.
Foster positive team and cross-functional relationships.
Stay informed on industry trends and regulatory updates.
Resolve complex issues efficiently and creatively.
Up to 15% travel may be required.
Other duties as assigned.

Requirements

What you’ll need

Bachelor’s Degree
A minimum of 6 years’ experience preferably in contact center or specialty pharmacy operations, patient support, or healthcare/pharma operations.
Proven leadership skills with the ability to inspire and motivate a team, while also maintaining accountability.
Strong analytical skills preferably with experience with data analytics, reporting, and digital tools used in contact center operations
Proven ability to work efficiently in a matrix environment with cross functional teams.
Proven oral and written communication skills, learning agility change management experience, and ability to influence without authority.

Benefits

Comp & perks

Inclusive work environment
Comprehensive benefits package