Small Business Program Product Manager

Citi

Product Manager leading small business initiatives at Citi, innovating product development and managing day-to-day operations. Collaborating with cross-functional teams to enhance client experience.

Posted 7/15/2026full-timeIrving • Florida, Montana, New York, North Carolina, Texas • 🇺🇸 United StatesMid-LevelSenior💰 $114,720 - $172,080 per yearWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in product management and project management, with a focus on consumer behavior analysis, product strategy development, and process engineering. Proven ability to lead cross-functional teams and ensure a positive customer experience throughout the product lifecycle.

Highest-signal resume keywords

Product ManagementProject ManagementConsumer Behavior AnalysisProcess EngineeringCross-Functional Leadership

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Product Strategy DevelopmentUser Story CreationAcceptance Criteria DefinitionTesting OversightRegulatory Compliance Analysis

Soft Skills

Excellent Communication SkillsStrong Sense of UrgencyLeadership in Cross-Functional Groups

Certifications & Qualifications

Bachelor's Degree

Industry Keywords

Client ExperienceProduct EconomicsMarket ResearchCustomer Migration PlansLean Process Lifecycles

About the role

Key responsibilities & impact

Partner with product and marketing to help define, develop, and implement product strategies through analyzing consumer behavior and preferences, competitive best practices, and product economics
Manage day-to-day activities to deliver and execute product features across multi-phase programs, projects, and workstreams including deposit product processor technology build and customer migration plans
Lead process engineering efforts that foster simplification, lean systemic process lifecycles, and de-risk
Serve as subject matter expert and has oversight over the client experience, features and servicing processes
Manage product approvals, define product requirements, create user stories, define acceptance criteria, oversee testing status, and post implementation activities
Make recommendations based on regulatory changes, competition, consumer trends and market research
Ensure a positive customer experience and oversee the lifecycle of an initiative and day-to-day product support

Requirements

What you’ll need

Minimum of 5 years of experience in small business product management and/or project management
Excellent written and verbal communication skills for a senior audience with the ability to take the lead in broad cross-functional groups
Ability to drive business results with a strong sense of urgency
Bachelors degree

Benefits

Comp & perks

medical, dental & vision coverage
401(k)
life, accident, and disability insurance
wellness programs
paid time off packages, including planned time off (vacation), unplanned time off (sick leave), and paid holidays