Citi

Product Specialist

• Define and drive the payments product strategy to embed operational resilience from design through to delivery and ongoing management for all NAM and LATAM payments services.
• Act as a subject matter expert and trusted advisor to senior leadership and across the firm on payments operational resilience, including driving resiliency assessments and improvement initiatives.
• Translate complex regulatory requirements into actionable product development roadmaps and operational processes.
• Strategically engage with all levels of the firm across multiple lines of business to serve as an experienced advisor to leadership and stakeholders on operational resilience.
• Ensure compliance of all new and existing payments products and services with NAM and LATAM operational resilience regulations and relevant regulatory frameworks.
• Lead engagement with regulatory bodies on operational resilience matters related to payments, including preparing for and responding to regulatory inquiries, audits, and submissions/exams.
• Monitor the evolving regulatory landscape, anticipate future requirements, and proactively adapt product and operational strategies, ensuring continuous improvement of the Payments Operational Resilience framework for global regulatory compliance and process optimization.
• Lead Payments Operational Resilience initiatives for the NAM & LATAM cluster, providing oversight across all in-scope Jurisdictions.
• Strengthen operational business resilience planning efforts across the Payments Business, integrating cluster and/or jurisdiction considerations.
• Facilitate consistency across Payments Critical Business Services (CBSs)/Important Business Services (IBS) within supported Jurisdictions (Framework, deliverables, approach, sharing information).
• Oversee the identification of important business services within the payments domain, mapping of interdependencies, and setting of impact tolerances.
• Develop and implement robust product and operational frameworks for incident response, recovery, and business continuity planning specific to payments.
• Drive scenario testing and stress testing initiatives to validate the resilience of payments products and services, identifying and remediating vulnerabilities.

Payments Operational Resiliency Product Specialist – SVP

Risk

• Guards against intelligent, adaptive perpetrators of financial crime and manage strategic risk analytical projects for Citi Retail Services portfolios, including 3D Secure and Digital Wallets space.
• Develops and implements effective Fraud detection and prevention strategies to mitigate fraud losses while ensuring an appropriate balance between risk and customer experience.
• Proactively identifies fraud detection issues at the strategy and portfolio level and provide analytical/modeling solutions.
• Leverages customer data to build risk segmentation and mitigation strategies.
• Evaluates new tools and products that enhance risk detection and prevention.
• Act as primary interface with internal and external partners to evaluate new tools to build detection and analytical capabilities.
• Applies subject matter expertise to the prioritization and planning of projects in conjunction with fraud management policies and strategies.
• Interacts with Policy, Operations, and other functional business partners to optimize business strategies.
• Ensures adherence to strict audit and control requirements; participate in audit related activities and assist Citi Retails Services Fraud Analytics Team Lead with completion of the audit and compliance related activities.
• Performs other duties and functions as assigned
• Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency.

First Party Fraud Risk Analyst

Operations

• Responsible for Citi Enterprise Architecture Methodology Process (CEAM).
• Building out the structure of various CEAM mappings, ensuring accuracy within mapping to the processes.
• Organizing discussions, participation in group walkthroughs, coordination with other internal partners to keep open lines of communication in decisions.
• Responsible for ensuring accuracy of the CEAM mapping for all processes under Transaction Processing for next step approval.
• Engagement with management and senior leadership when requested.
• Responsible for understanding the business process flows for all transaction service applications and how it impacts the infrastructure.
• Perform analysis to define problems, develop innovative solutions, streamline operational processes and expand Operations capabilities for new products and services.
• Communicate regularly with all Operations teams and departments regarding control and process operations.
• Maintain knowledge of Citi’s operational procedures, best practices in business strategy and process/quality improvements in order to provide customized business solution recommendations to internal clients.
• Analyze existing operational processes and apply creativity to complex situations, as needed.
• Serve as a CEAM delegate for 4 full processes and support over 150 controls within the organization.
• Has the ability to operate with a limited level of direct supervision.
• Can exercise independence of judgement and autonomy.
• Acts as SME to senior stakeholders and /or other team members.
• Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency.

Operations Support Lead Analyst, Vice President

Backend Engineer

• Provide technical leadership and guidance to junior Dev engineers
• Mentor team members on best practices and emerging technologies
• Lead complex projects from inception to completion
• Lead the development and maintenance of CI/CD pipelines
• Implement advanced CI/CD techniques such as blue/green deployments
• Lead the implementation and management of containerized applications using Docker
• Design and manage Kubernetes clusters
• Design and implement comprehensive monitoring and logging solutions
• Architect and manage cloud infrastructure on platforms like AWS, Azure, or Google Cloud Platform
• Implement security best practices throughout the CI/CD pipeline and infrastructure
• Collaborate with development, operations, and security teams

Senior Developer, Java, Python

Vice President

• Manage multiple teams of professionals to accomplish established goals
• Provide strategic influence and exercise control over resources, budget management, and planning while monitoring end results
• Lead the development and implementation of agentic AI systems
• Drive the creation and refinement of AI solutions through expert-level prompt development and logic architecture
• Oversee the use of AI agents for sophisticated code development and refinement tasks
• Establish and implement new or revised application systems in coordination with the wider Technology Team
• Utilize in-depth knowledge of applications development and AI/ML to achieve established goals and resolve complex issues
• Provide evaluative judgment based on the analysis of facts in complicated situations
• Influence and negotiate with senior leaders across functions

Senior Vice President, GenAI Application Development Manager

Program Manager

• Responsible for project planning, testing, and production validation across multiple projects and lines of business concurrently
• Assists with impact assessment, scope document reviews, gap analysis, and adding tasks to Jira stories
• Ensures finalization of project artifacts (project plan, test scripts, validation scripts, etc)
• Implements strategies for gathering, reviewing, and analyzing data requirements
• Meets with technology and non-technology partners to understand and align with business and planning needs
• Applies best practices for effective verbal and written communication and problem-solving
• Collaborates with teams and key stakeholders on any project delays, risk assessment, and risk mitigation plans
• Performs project status updates and collaborates of project presentations as needed
• Engages in lessons learned calls to improve project execution
• Appropriately assess risk when business decisions are made with a focus and intent on customer communication impacts

Program Management Operations Project Lead, Assistant Vice President

General Counsel

• Provide legal guidance and thought leadership to the business
• Timely negotiation and preparation of ISDA Master Agreement and other markets trading documentation
• Conduct due diligence to determine enforceability of agreements
• Legal support across various practice areas while assessing business risk
• Management of trading documentation and data systems
• Liaise with control and functional business for initiatives
• Provide analysis to resolve complex situations
• Collaborate with legal peers to evaluate business proposals
• Participate in business planning and development initiatives
• Proactively identify and manage legal, regulatory, and reputational risk

Lead Counsel, Markets - Vice President

• Process all regular, restricted and legal transfers
• Ensure transactions are processed efficiently
• Evaluate and recommend solutions to problems through data analysis
• Anticipate and respond to requests for deliverables with internal and external clients
• Contribute to and collaborate with cash & trade operations projects

Cash Management Operations Specialist

Sales

• Actively partner with Relationship Managers to engage existing clients, deepen relationships, and proactively anticipate future cash management needs, challenges, or risks.
• Identify and pursue new client opportunities that align with Citi's value proposition.
• Serve as a trusted strategic advisor to Relationship Managers and clients, driving innovative cash management solutions.
• Structure deals effectively to balance client objectives with prudent risk and reward considerations.
• Share expertise, market insights, and best practices with sales colleagues and junior staff, fostering a collaborative and knowledgeable team environment.
• Lead and execute key strategic initiatives within the cash management sales function, driving measurable outcomes.
• Ensure continuous adherence to all regulatory requirements and Citi's internal policies and guidelines.
• Proactively assess and manage risks in all business decisions, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients, and assets.

Cash Management Solution Sales Manager

Analytics Engineer

• Serve as an integral team member of our Data Engineering team, responsible for the design and development of Big Data solutions.
• Partner with domain experts, product managers, analysts, and data scientists to develop robust Big Data pipelines in Hadoop or Snowflake environments.
• Responsible for delivering a data-as-a-service framework.
• Responsible for moving all legacy workloads to cloud platform.
• Lead the migration of all legacy workloads to cloud platforms.
• Engage with key stakeholders to elicit and document requirements, including detailed data flow specifications.
• Assess appropriate solutions and collaborate with relevant teams to drive optimal implementations.
• Work with data scientists to build client pipelines using heterogeneous sources and provide essential engineering services for data science applications.
• Research and evaluate open-source technologies and components, recommending and integrating them into design and implementation efforts.
• Act as a technical expert, mentoring other team members on Big Data and Cloud technology stacks.
• Define comprehensive requirements for maintainability, testability, performance, security, quality, and usability across the data platform.
• Drive the implementation of consistent patterns, reusable components, and coding standards for all data engineering processes.
• Convert SAS-based pipelines into modern languages like PySpark and Scala for execution on Hadoop and non-Hadoop ecosystems.
• Optimize Big Data applications on both Hadoop and non-Hadoop platforms for peak performance.
• Evaluate new IT developments and evolving business requirements, recommending appropriate system alternatives and/or enhancements to current systems through analysis of business processes, systems, and industry standards.
• Appropriately assess risk when making business decisions, demonstrating consideration for the firm's reputation and safeguarding Citigroup, its clients, and assets. This includes driving compliance with applicable laws, rules, and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct, and business practices, and escalating, managing, and reporting control issues with transparency.

Data Solutions Engineer

Analyst

• Process Voluntary & Choice Corporate Action events for US, Canadian, and Latin American securities
• Process ad-hoc instructions for conversions, SPAC Splits, warrants, exchanges, DRS, and legend removals
• Perform key reconciliations and controls to support processing of the corporate action lifecycle and break management
• Ensure timely handling of notifications, elections, entitlement calculations, and follow through with the applicable outturn bookings
• Identify and manage any risk within the event /process and manage events
• Research and resolve open balances connected to the process
• Manage email correspondence related to the process
• Develop effective working relationships with internal and external parties
• Identify process improvements/breakdowns/control gaps and propose solutions
• Assist with training new staff across multiple internal/external systems, markets, and products

Corporate Actions, Asset Servicing, Intermediate Associate Analyst

Product Manager

• Partners across product disciplines, assists in managing the overall performance of a given product suite and monitors performance drivers for the products and portfolios
• This position may mentor and coach team members that is responsible for supporting ongoing performance and maintenance of a product or set of products, including client experience, pricing, risk and distribution
• Implements performance improvement strategies, with a specific focus on cross-sell and integration, including the development of competitive analyses, market analyses, product development road maps, market plans, pricing strategies and product line extensions
• Assists sales and relationship managers in building skills needed to identify client needs, and proposes solutions in line with business objectives
• Gathers market intelligence and develops market sizing studies and models to identify the attractiveness of particular markets segments and product offerings.
• Defines and analyzes sector trends, opportunities and issues
• Represent customer needs and provide strategic direction on product development features, functionality and overall competitiveness
• Partners closely with sales teams to identify client opportunities and with the client management organization to meet with prospective clients and to size new opportunities
• Builds consensus and awareness of value proposition throughout the organization and key partners
• Participates in and prepares materials for the Product Approval Program and related processes, ensures products are delivered and adhere to all parameters globally
• Collaborates with cross-functional teams, including technology, operations, legal, implementations, and sales to deliver solutions for Citi clients
• Refines and produces sector-specific marketing material that will arm sales force with the tools necessary to grow Citi’s business
• Manages product risk and control, documentation, credit, legal and regulatory risk, and manage transactional P&L through business drivers, and profitability ratios
• Analyzes vertical/product specific P&L's to ensure goals are being met
• Participates in/facilitates product discussions with partners in asset distribution, legal, credit risk, operations and systems capabilities to ensure seamless delivery of program expansions
• Involved in coaching and training of new recruits and mentor other team members
• Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency.

Product Management Lead Specialist

Director

• Outline and execute the benefits strategy based on product strategy across various card tiers (mass, affluent, premium)
• Own the strategy, content, and customer experience (CX) for benefits education and awareness in Citi’s mobile app and Citi.com (e.g., Benefits Hub)
• Develop and manage strategic partnerships in key verticals, including: Travel (Lounges, Hotels, Global Entry, CLEAR, Concierge) Dining (Value, access, events) Entertainment (Sports, concerts, events) Lifestyle (Health/Wellness, Streaming, Rideshare) Insurance Other categories (e.g., Apparel, Retail), including new merchant partnerships for Thank You Rewards program
• Ensure customer value and economics align with Citi's overall product strategy and profitability
• Lead benefits launch, execution and fulfillment
• Evaluate Return on Investment (ROI), customer satisfaction, and utilization of benefits.
• Manage the benefits with a product and portfolio management mindset, including quarterly reviews, annual refresh cycles, and lifecycle management
• Manage all aspects of relationships, including contract negotiations, partner expansion, and cross-franchise opportunities
• Leverage existing contracts and proactively redefine, renegotiate, or amend agreements as necessary to foster deeper, mutually beneficial relationships
• Drive the business through balanced risk management, strong control discipline, and flawless operational execution.
• Maintain an external network of industry contacts for market and talent intelligence
• Understand industry trends, the competitive landscape, and Citi's position within it
• Drive a strong people leadership agenda and be a culture carrier.
• Ensure that we are positioned for success with the best talent management practices including but not limited to coaching, development and ensuring strong succession plans are in place throughout the organization
• Drive a strong culture and a productive work environment where people thrive, learn and get recognized
• Manage, develop, and deliver written and oral communications, presentations, and assessments to executive leadership and broader teams
• Appropriately assess risk when making business decisions, considering the firm's reputation and safeguarding Citigroup, its clients, and assets. This involves driving compliance with applicable laws, rules, and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct, and business practices, escalating, managing, and reporting control issues with transparency, and effectively supervising the activity of others while ensuring accountability for maintaining these standards.

Managing Director, Head of Cardmember Access & Experiences

Data Scientist

• Lead implementation of fraud risk strategies for consumer and commercial card businesses with decision engine systems in accordance with defined change control procedures and controls
• Own and manage fraud rules, scores, and detection strategies, risk appetite execution, POS interdiction strategies and defect analysis
• Lead gathering of business requirements, testing, and implementation of projects impacting fraud decision systems as well as system incidents
• Leverage analytics to identify enhancement opportunities and more granular insights that can be acted upon, while ensuring adherence to Fraud Policy
• Build effective relationships within and outside the Fraud organization to help ensure successful and timely execution of key portfolio priorities
• Collaborate with cross-functional teams to provide strategy recommendations based on data and trend analysis and implement mitigation strategies
• Continuously improve processes and strategies by exploring and evaluating new data sources, tools, and capabilities
• Leverage customer data to build risk segmentation/ mitigation strategies and complete complex analyses to identify strategy and procedure gaps, manage implementation process across several systems to affect change
• Lead key analytical projects within the card first party fraud analytics team and support the Card lines of business by utilizing advanced predictive analytical and statistical techniques
• Translate data into consumer or customer behavioral insights to drive targeting and segmentation strategies, and communicate clearly and effectively to business partners and senior leaders all findings
• Work closely with internal and external business partners in building, implementing, tracking, and improving fraud capture decision strategies
• Refine framework for change control risk assessment including evaluation of control gaps within existing processes
• Supports Governance process, evaluating historical performance and emerging changes in the environment
• Prioritize and provide a clear line of sight to the most critical work to partners and team members
• Mentor and coach junior team members

VP – First Party Fraud Business Analytics Lead

• Provides technical and business support for users of Citi Applications.
• Utilizes good understanding of apps support procedures and concepts and basic knowledge of other technical areas to field issues and queries from stakeholders, provide short-term resolutions and work with relevant technology partners for long term remediation.
• Develops a comprehensive understanding of how areas of apps support collectively integrate to contribute to achieving business goals.
• Acts as a liaison between users/traders, interfacing internal technology groups and vendors
• Participates in disaster recovery testing
• Participates in application releases, from development, testing and deployment into production.
• Performs post-release checkouts after application releases and infrastructure updates.
• Develops and maintains technical support documentation.
• Considers implications of the application of technology to the current environment.
• Analyzes applications to identify risks, vulnerabilities and security issues.
• Makes evaluative judgments based on analysis of factual information; resolves problems by identifying and selecting solutions
• Cooperates with Development colleagues to prioritize bug fixes and support tooling requirements.
• Directly impacts the business by ensuring the quality of work provided by self and others; impacts own team and closely related work teams.
• Exchanges ideas and information
• Active involvement in and ownership of Support Project items, covering Stability, Efficiency, and Effectiveness initiatives.
• Performs other duties and functions as assigned in a concise and logical manner.
• Has the ability to operate with a limited level of direct supervision.
• Can exercise independence of judgement and autonomy.
• Acts as SME to senior stakeholders and/or other team members.