Ops Sup Analyst 1

Citi

Operations Support Analyst providing services and operational support for company processes. Liaising between teams to ensure compliance and a positive client experience.

Posted 7/31/2026full-timeChennai • 🇮🇳 IndiaMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in business analysis, project management, and regulatory compliance, with a strong focus on client reporting and communication. Proficient in SQL and Microsoft Office, with proven skills in organization, problem-solving, and effective communication.

Highest-signal resume keywords

Business AnalysisProject ManagementSQL EnvironmentsClient ReportingRegulatory Compliance

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Business AnalysisProject ManagementSQLClient ReportingUser Acceptance TestingDocumentationRegulatory RequirementsDatabase QueriesPresentation SkillsTraining Facilitation

Soft Skills

Problem-SolvingDecision-MakingTime ManagementWritten CommunicationVerbal Communication

Tools & Technologies

Microsoft Office

Industry Keywords

Client CommunicationLegal StatementsPerformance ReportingComplianceRisk Assessment

Tech Stack

Tools & technologies

SQL

About the role

Key responsibilities & impact

Perform business analysis and documentation of the current and future state of Client Reports and Advices (client communication letters, notices, and confirms)
Provide regular status updates for all project participants and create presentations for steering committee updates
Work with various Legal & Compliance teams to obtain sign-off on all regulatory business requirements
Serve as primary liaison between the key business stakeholder and technology, including recommending business priorities by advising stakeholders on options, risks, costs, prioritizations, and delivery timelines
Create and facilitate training sessions, webcast demos and write User Acceptance Test scripts and business scenarios against specified requirements
Create, manage and maintain project plans and act as the project manager for all follow ups across various departments
Work on multiple projects in parallel focusing on continued delivery of regulatory client deliverables, such as legal statements/performance reporting/advices/letters/notices
Fulfilling the clients’ necessities while providing an exceptional client experience is the expected behavior from all our employees and it will be measured by specific metrics.
Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency.

Requirements

What you’ll need

Previous relevant experience preferred
Proficient in Microsoft Office
General knowledge of client reporting across the industry and our competitors
Working knowledge of SQL environments and database queries
Proven organization and time management skills
Demonstrated problem-solving and decision-making skills
Consistently demonstrates clear and concise written and verbal communication skills

Benefits

Comp & perks

Flexible working hours
Professional development opportunities