Fraud Risk Analyst

Citi

Fraud Risk Intermediate Analyst at Citi managing investigation teams for effective fraud detection and compliance. Overseeing operations and enhancing client experience while adhering to regulations.

Posted 7/31/2026full-timeSan Antonio • Florida, Texas • 🇺🇸 United StatesJuniorMid-Level💰 $62,620 - $87,380 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in Fraud Investigation and Customer Service, with a strong focus on operational efficiency, complaint management, and compliance with regulations. Proven ability to analyze metrics, assess risks, and drive process improvements to enhance client experience.

Highest-signal resume keywords

Fraud Investigation ManagementComplaint Case ManagementOperational Efficiency ImprovementRisk Assessment and ComplianceCustomer Service Excellence

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Fraud AnalysisPerformance MeasurementProcess ImprovementRoot Cause AnalysisMetrics Tracking

Soft Skills

Stakeholder EngagementEffective CommunicationProblem Solving

Industry Keywords

Banking OperationsService Level AgreementsClient ExperienceOperational Loss MinimizationEthical Judgment

About the role

Key responsibilities & impact

Manages the Fraud Investigation team and their overall effectiveness by assisting them in the use of their day to day applications
Ensure day-to-day Operations are performed according to agreed Service Level Agreements
Maintains an effective complaint case management system to track and monitor complaints
Minimizes defects and operational losses and track metrics for performance measurement, service levels and monitoring key triggers for early warning signals
Drives initiatives to enhance client experience and improve operating efficiency and productivity through re-engineering and process improvements by actively identifying opportunities
Closely monitors the service level indicators and ensuring that all complaints are investigated timely, customer impact is assessed promptly by analyzing root causes to identify issues and address them effectively by engaging all stakeholders
Performs sampling on suspicious transactions/accounts to ensure the delivery of quality judgement/decisions and service
Performs other duties and functions as assigned
Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency.

Requirements

What you’ll need

2-5 years previous experience in Fraud, Customer Services or Banking Operations
Bachelor’s/University degree or equivalent experience

Benefits

Comp & perks

medical, dental & vision coverage
401(k)
life, accident, and disability insurance
wellness programs
paid time off packages, including planned time off (vacation), unplanned time off (sick leave), and paid holidays