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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in customer communication strategy design and implementation, with a strong focus on managing marketing assets and aligning them with product positioning. Proven ability to influence cross-functional teams and manage multiple projects effectively.
Highest-signal resume keywords
Customer Communication StrategyProject ManagementCross-Functional CollaborationWritten CommunicationCreativity
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Portfolio ManagementData AnalysisMarketing Asset ManagementProduct DevelopmentQuantitative Analysis
Soft Skills
Time ManagementInfluencing SkillsSelf-MotivationCuriosity
Industry Keywords
Customer LifecycleMarketing StrategyBehavioral InsightsProduct PositioningBusiness Controls
About the role
Key responsibilities & impact- Maintain and execute customer communications throughout the customer lifecycle and across all channels in partnership with Marketing, Agency, Digital and Legal teams
- Support communication strategy design and implementation for ad hoc projects across all customer channels, including new product development and delivery
- Manage all portfolio marketing assets and related inventory, including benefits guides and plastics
- Design and maintain the Value customer communication strategy, with periodic updates informed by customer behavior and research insights
- Work with Marketing, Creative Agency and Legal teams to align marketing assets with product positioning and business controls
- Drive customer understanding and reinforcement of product value and benefits for Diamond Preferred, Simplicity and Secured credit cards
Requirements
What you’ll need- 6–10 years of related experience
- Bachelor’s degree in economics, finance, accounting, engineering, mathematics, statistics, business, computer science or a related quantitative discipline
- Project management and time-management skills, with the ability to manage multiple projects simultaneously
- Strong creativity and sense of curiosity; self-motivated
- Influencing skills and ability to work across multiple teams, functions and businesses
- Strong written and verbal communication skills
Benefits
Comp & perks- Medical, dental & vision coverage
- 401(k)
- Life, accident, and disability insurance
- Wellness programs
- Paid time off packages, including planned time off (vacation), unplanned time off (sick leave), and paid holidays
- Discretionary and formulaic incentive and retention awards for eligible employees
