Program Manager

• Own end-to-end program delivery for enterprise wealth management clients
• Serve as the primary escalation point for client issues
• Build and execute project plans, defining program scope and success metrics
• Drive strong delivery execution by anticipating program risks
• Define and maintain delivery strategy and milestones
• Run structured feedback loops with clients for continuous improvement
• Contribute to the enhancement of program management practices

Senior Program Manager

• Own and actively manage the integrated execution plan for SLC MEP and integration activities, including milestones, dependencies, owners, risks, sequencing, and decision points.
• Drive cross-functional delivery across Finance, HR, Tax, Legal, Technology, Operations, Risk, Change Management, business leaders, external advisors, and other stakeholders.
• Run disciplined operating rhythms, governance forums, status reviews, and escalation processes that keep workstreams moving and accountable.
• Track budgets, approvals, advisor scopes, deliverables, timelines, and forecasted spend, ensuring risks, overages, blockers, and unresolved issues are addressed promptly.
• Convert cross-functional inputs into clear action items, owner assignments, execution decisions, escalation matters, and progress updates for senior leadership.
• Maintain delivery momentum by removing roadblocks, resolving execution issues, enforcing accountability, and ensuring workstream outputs are completed to the required quality and timeline.

Managing Director – Enterprise Integration, MEP Program Delivery

• Facilitate daily stand-ups, weekly status alignment, and cross-track planning across global teams (Canada, Germany, India, Netherlands)
• Lead formal gate reviews (R1–R4), enforce entry/exit criteria, and manage architecture/data ratifications via Architecture and Design Review Boards
• Build and maintain the RAID register as single source of truth; actively prevent schedule latency on critical path items
• Escalate business risks (timeline, scope, partnership health) early; partner with leadership on risk response strategies
• Coordinate critical path between platform setup, configuration data modeling, IT Service Management practices, and customer onboarding automation
• Ensure AIOps integration alignment across IBM Cloud Pak for AIOps, SevOne, and Concert Workflows
• Partner with Organizational Change Management to design readiness plans and drive adoption momentum across teams
• Translate technical decisions and trade-offs into strategic recommendations for Director and VP stakeholders
• Develop executive-level status updates, KPI dashboards, and milestone communications

Senior Program Manager – Managed Services Transformation

• Responsible for organizing programs and activities for the company
• Develop programs to support the organization's strategic direction
• Create and manage long-term goals
• Fulfill commitments given to clients in a profitable way
• Identify clients’ needs and demands and lead the up-sale process
• Set delivery focus according to business targets and priorities
• Identify delivery risks and manage them effectively
• Develop a subordinated team to the level required
• Manage hiring, pre-selection, interviewing, hiring, and onboarding
• Review finances for all projects under the program
• Meet with stakeholders to discuss program status and goals
• Ensure goals are met in areas including customer satisfaction, safety, quality, and team member performance

• Manage the lifecycle of customer projects, aligning client goals with Cisco’s strategy
• Use PMI and Agile methodologies to maintain project health, financial stability, and operational governance
• Deliver technical solutions that meet business outcomes while ensuring every project remains within scope, on schedule, and on budget
• Partner with Service Delivery and Customer Experience Managers to ensure project visibility and alignment
• Collaborate with Sales, Engineering, and Business Development to design and implement custom solutions for clients
• Lead global project teams to ensure consistent, high-quality delivery
• Advise IT and executive leaders, translating business requirements into actionable delivery plans
• Drive innovation using AI and automation to streamline planning and reporting
• Mentor project managers, lead internal continuous improvement efforts, and represent Cisco at industry events

Customer Program Manager

• Oversee the Territorial Leave portfolio
• Develop policies, standardized processes, and guidance
• Monitor legislative and industry developments
• Provide subject matter expertise on leave-related matters
• Establish performance measures to evaluate program effectiveness
• Develop and deliver training strategies on leave-related programs

Program Manager – Leaves

• Build scalable processes — Turn onboarding and deployment activity into documented, repeatable playbooks that others can execute consistently.
• Align internal teams — Translate real-world usage into decisions across Sales, Product, and Engineering.
• Build automation — Identify manual, repetitive work across onboarding, account health tracking, and reporting, and build the tools and workflows — using HubSpot, Guru, and AI-driven workflows — that eliminate it.
• Turn one-off fixes into permanent process — When the same issue shows up twice, build a fix, not a ticket.
• Build visibility into account health — Set up dashboards and reporting so the team can see, at a glance, which accounts are adopting well and which need attention.
• Understand before you automate — Spend real time in a handful of accounts early on, not as your ongoing job, but so every system you build is grounded in what actually happens, not what should happen.

Customer Systems – Automation Program Manager

Customer Systems & Automation Program Manager

• Provide exceptional customer service to large accounts.
• Handle bid work.
• Conduct site visits, waste audits, and address safety concerns.
• Manage highly transactional accounts.
• Establishes and maintains a high level of customer satisfaction.
• Communicates to and works to resolve unique customer issues.
• Increases revenue and profitability by executing sound plans on retention calls to improve the customers’ service and/or profitability
• Matches WM services with customer needs by demonstrating knowledge of customers, pricing and competition; effectively communicates pricing and service strategies; proactively engages other WM business opportunities, referring internally as appropriate.
• Proposes customer solutions that are compliant with appropriate local, state and federal regulations.
• Updates and secures customer service agreements.
• Effectively use WM sales productivity software tools (i.e. Prospect and Customer Database, Proposal Program, Pricing Tools, etc.)

Program Manager, Key Accounts

• As a Program Manager, lead the end-to-end delivery of data platform and cloud transformation projects or programs, from initiation through delivery to closure.
• Manage program level projects with competing priorities while maintaining momentum, quality, and stakeholder alignment.
• Translate client business objectives into structured, milestone-based delivery plans with clear acceptance criteria.
• Lead and align multidisciplinary teams across data engineering, cloud platforms, governance, QA, DevOps, and business stakeholders.
• Coordinate delivery across multiple release waves, ensuring consistency, predictability, and quality at scale.
• Enable teams to deliver their best work by providing clarity, structure, and strong delivery leadership.
• Own overall project or program health, including feasibility of delivery given scope, timeline, budget, resources, risks, and interdependencies.
• Proactively identify and mitigate program-level risks across technology, operations, and organizational change.
• Ensure that each milestone and release meets defined quality, governance, validation, and operational readiness standards.
• Build trusted relationships with senior client stakeholders, ensuring transparency, clarity, and confidence throughout the engagement.

• Manage all aspects of designated national and/or regional educational programs envisioned by the AMI Lead.
• Support AMI Online and digital initiatives.
• Create and lead the implementation of AMI content for inclusion in social media platforms and AMI Online.
• Drive campaigns to enhance registrations for AMI Online.
• Work closely with sales and marketing to create tangible action plans.
• Act as on-site lead for assigned live or virtual programs.
• Monthly reporting of assigned components of the AMI budget.

Program Manager – Curriculum, Programming and Digital Lead

• Acts as first point of contact for questions regarding hiring employees within the Department of Medicine.
• Triages questions and concerns, escalating to the appropriate individual or areas as needed.
• Initiates processes using pay action forms and e-forms, position updates, changes to FTE.
• Assists with employee appointments, reappointments, extensions through APS (Alfresco Processing System).
• Creates person ID’s for the Department, provides Guest access as required through Campus Solutions.
• Assists with the creation of job fact sheets and position descriptions for Department of Medicine

Program Support – Operations

• Reporting to the VP, Canadian Shared Services, the Program Manager acts as a strategic partner and is responsible for enabling the effective execution of strategic and operational priorities across the function
• The role requires strong program coordination, sound judgment, and the ability to manage multiple priorities in a fast-paced environment
• Working closely with the VP and leadership team, the Program Manager coordinates key programs and initiatives, supports leadership forums and communications, and ensures deliverables are executed on time
• Develop and manage key management operating system elements (e.g., scorecards, dashboards, monitoring tools)
• Track and analyze business performance data to support decision-making and identify opportunities/issues
• Provide insights that help leadership assess progress against goals and adjust plans as needed
• Develop and execute internal communications strategies to inform and engage teams and stakeholders
• Support leadership in delivering clear communications across the organization (email comms, Engage posts, etc.)

Program Manager – Canadian Shared Services

• Reporting to the Program Manager, the Associate Program Manager is responsible for supporting the day-to-day operations of the Patient Support Program(s).
• This is a position that includes supporting direct oversight of a team of reimbursement specialists, caseworkers, and/or administrative staff.
• The Associate Program Manager will be expected to participate in client meetings, business reviews, continuous improvement, and training & development to deliver Program services to the Program sponsor(s).
• Ensure that the overall performance of the program and its respective services: reimbursement, patient coordination, medication management, etc is achieved.
• Influential leadership of program staff across Canada.
• In collaboration with the program manager, ongoing evaluation of program strengths, weaknesses and potential areas for improvement.
• In collaboration with the analytics team, facilitate the design, production and delivery of all program related reporting.
• In collaboration with the training team, author and implement program SOPs, work instructions, and any other training material.
• In collaboration with the finance team, ensure monthly invoices are created accurately, vendor invoices are reconciled, and submitted punctually to the appropriate parties.
• Participate/lead in respective client meetings and day to day client communications.
• Participate as directed by the Program Manager in any special projects.
• Make recommendations for changes in operations and assist in the execution of these changes.
• Collaborate with all internal departments who deliver program related services to ensure optimal execution and performance is achieved.
• Assist with quality assurance and quality improvement initiatives, overseeing the completion of all required CAPA activities, and Change Controls.
• Attend, as appropriate, therapeutically relevant conferences with the focus on client and stakeholder relationship building.

Bilingual Associate Program Manager

• Spearhead the strategic direction for our dynamic team of Physicians, Nurse Practitioners, Registered Nurses, and Medical Secretaries, fostering a collaborative and positive work environment
• Act as a bridge between the clinical team and management, effectively conveying feedback and sentiments while aligning with business objectives
• Harmonize processes, communications, policies, training, and operations on a national scale, ensuring the retention of top talent across Canada
• Drive operational "hygiene" by developing and implementing evidence-based clinical protocols, conducting chart audits, overseeing clinical reviews, managing patient escalations, and formalizing continuing medical education to support our expanding virtual care operations
• Introduce and support new processes and metrics to support the broader management team in optimizing operational efficiency
• Serve as a jurisdictional clinical practice expert, navigating regulatory environments, understanding practitioner scope of practice limitations, and leading province-specific lab strategies
• Represent the clinical perspective in business meetings and client engagements, leveraging your expertise to shape innovative programs and services that enhance our existing operations

Bilingual Senior Program Manager – Nurse Practitioner Team Lead

• Own end-to-end delivery accountability for a strategic AI initiative from planning through production deployment and value realization
• Develop and maintain delivery roadmaps, milestones, dependency plans, and execution strategies to ensure successful outcomes
• Coordinate activities across AI Research, AI Solutions Engineering, platform teams, governance partners, and business stakeholders
• Drive execution against committed timelines, budgets, scope, and business objectives
• Ensure delivery teams remain focused on achieving measurable business outcomes while maintaining high standards of quality and reliability
• Establish effective governance processes including status reviews, risk management, issue resolution, and executive reporting
• Monitor initiative health through delivery metrics, OKRs, KPIs, and operational dashboards
• Identify and proactively resolve delivery bottlenecks, technical dependencies, and organizational challenges
• Facilitate decision-making and escalation management to maintain delivery momentum
• Partner with engineering leaders, architects, and product teams to understand technical requirements, constraints, and delivery dependencies
• Balance business priorities, technical quality, and delivery timelines when supporting key implementation decisions
• Ensure technical risks are identified, communicated, and mitigated throughout the delivery lifecycle
• Develop a strong understanding of the AI solution architecture, data ecosystem, platform capabilities, and operational requirements supporting the initiative
• Translate technical concepts into clear business language and business requirements into actionable delivery plans
• Serve as the primary delivery point of contact for senior business stakeholders and technology partners supporting the initiative
• Build trusted relationships across business, engineering, platform, and governance teams
• Manage stakeholder expectations through transparent communication and proactive issue management
• Prepare executive-level updates and materials for steering committees and leadership forums
• Foster alignment and accountability across all participating teams
• Foster a culture of ownership, accountability, collaboration, and continuous improvement
• Enable teams to operate effectively within a fast-paced and highly complex environment
• Manage initiative budgets, forecasts, resource plans, and vendor engagements
• Ensure effective utilization of resources while balancing delivery commitments and organizational priorities
• Identify and mitigate risks that could impact timelines, scope, quality, or business outcomes
• Track financial performance and value realization against approved business cases and objectives
• Drive timely issue resolution and escalation management across participating teams.

Director – Program Delivery

• Own the end-to-end lifecycle of multiple concurrent global channel programs
• Translate strategic concepts into scalable global processes
• Partner closely with Channel Strategy, Centers of Excellence, Geo and Regional teams, Sales, Finance, Legal, and Operations
• Influence stakeholders across functions, geographies, and organizational levels
• Monitor program performance and evaluate effectiveness
• Lead program design and implementation by developing rollout plans
• Develop and maintain program governance
• Apply formal project management and governance practices
• Facilitate worldwide meetings across multiple time zones

Global Channel Program Manager

• Lead governance and oversight across a portfolio of Wealth Digital Asset & Tokenization initiative
• Partner closely with senior leadership, acting as a key delegate and representative across initiatives
• Drive clarity across complex programs by synthesizing updates, identifying risks, and resolving misalignment
• Oversee 3–5 major transformation programs, ensuring progress, coordination, and alignment
• Establish structured reporting, KPIs, and communication cadence across stakeholders
• Support digital asset, wallet, tokenization advancement in the existing ecosystem
• Develop internal/external business cases and estimates, with critical path identification
• Collaborate with Operations, Technology, Risk, and Compliance teams across global regions
• Identify and escalate issues proactively while driving resolution and accountability
• Improve efficiency by reducing duplication and enhancing program communication and transparency
• Contribute to portfolio prioritization, resource planning, and strategic decision-making

• Spearhead the end-to-end development and execution of mission-critical satellite systems programs from initial concept through on-orbit commissioning and operational success.
• Shape and drive strategic initiatives that expand global partnerships and accelerate our growth in the space sector.
• Guide cross-functional teams to advance and optimize our satellite systems, delivering innovative solutions that push the boundaries of space technology.
• Collaborate closely with our Engineering and Operations teams to ensure the successful, on-time, and on-budget execution of critical programs, from initial kickoff through operational handover.
• Contribute to proposal efforts, shaping initiatives related to flight software development, satellite commissioning, or on-orbit operations.

Staff Program Manager

• Reporting to the Director, Market Acceleration, the Program Manager | DIANA is responsible for the strategic planning, execution, performance, and continuous evolution of COVE's NATO Defence Innovation Accelerator for the North Atlantic (DIANA).
• Ensure COVE delivers world-class accelerator programming that strengthens the global innovation ecosystem, accelerates the commercialization of dual-use technologies, supports the growth of high-potential companies, and achieves the objectives of strategic stakeholders.
• Lead the planning, delivery, continuous improvement, and evaluation of COVE’s NATO DIANA accelerator program.
• Serve as the trusted point of contact for participating companies and represent COVE across the NATO DIANA ecosystem and broader NATO Alliance.
• Develop, adapt, and execute accelerator programming to ensure high-impact outcomes and best-in-class participant experiences.
• Develop annual program plans, implementation schedules, resource requirements, and delivery frameworks.
• Build and strengthen strategic relationships with NATO DIANA, test centres, defence stakeholders, investors, mentors, and innovation partners.
• Lead end-to-end program delivery, including the recruitment and coordination of experts, evaluators, mentors, and speakers.
• Collect, analyze, and report on program performance metrics and deliverables to drive continuous improvement.
• Champion participant success by understanding founder needs and supporting their entrepreneurial journey.
• Develop and maintain strategic relationships across industry, government, academia, investors, NATO, and innovation ecosystem partners.
• Develop and manage program budgets, expenditures, and forecasts.

Program Manager jobs in Canada

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Senior Program Manager

Managing Director – Enterprise Integration, MEP Program Delivery

Senior Program Manager – Managed Services Transformation

Program Manager

Customer Program Manager

Program Manager – Leaves

Customer Systems – Automation Program Manager

Customer Systems & Automation Program Manager

Program Manager, Key Accounts

Program Manager

Program Manager – Curriculum, Programming and Digital Lead

Program Support – Operations

Program Manager – Canadian Shared Services

Bilingual Associate Program Manager

Bilingual Senior Program Manager – Nurse Practitioner Team Lead

Director – Program Delivery

Global Channel Program Manager

Program Manager

Staff Program Manager

Program Manager