Program Manager

• Develop a comprehensive knowledge of all parts of the business, our value proposition and products and services we provide.
• Develop a strong understanding of our customer’s goals and needs in order to recommend new product and service offerings and expand existing customer accounts
• Communicate and coordinate with internal teams (operations, engineering, purchasing, planning) to meet customer’s requests and resolve issues to ensure customer satisfaction.
• Share client requirements and expectations to internal teams
• Develop strong and trusted relationships with customers by communicating regularly with clients to answer questions or resolve issues.
• Create strategies and implement tactical plans to increase account penetration
• Strong negotiating skills that overcome customer obstacles and objections
• Set out the account capture strategy, implementing the necessary tactical activities (RFP/Q and QBR’s) to meet company sales and revenue targets
• Work closely with Renaissance Business Development function to understand industry trends and their impacts
• Provide Management with regular updates and define on-going strategies to work within the customer base

Customer Program Manager

• Drive strategic alignment by ensuring project plans integrate with overall reliability strategic plan.
• Masterfully navigate complexity by managing deliverables with conflicting priorities, risks, and dependencies.
• Communicate effectively and keep leadership teams informed through concise reporting.
• Champion continuous improvement by proactively identifying opportunities to optimize processes and enhance team effectiveness.
• Lead and inspire diverse teams to drive innovation and achieve outstanding results.
• Foster a culture of feedback and ensure a balance between financial outcomes and customer experience.

• Manage and improve recruiting workflows, and operational processes that support efficient and scalable hiring
• Analyze recruiting operations data, reporting, and workflow performance to identify trends, resolve issues, and recommend improvements
• Design and support workflow enhancements, automations, and system improvements that increase efficiency and reduce manual effort
• Investigate and resolve complex operational challenges related to recruiting systems, workflows, reporting, and data integrity
• Develop and maintain operational documentation, governance practices, and process standards
• Lead Talent Acquisition Operations projects and workstreams that enhance recruiting processes, optimize workflows, improve reporting and data integrity, and support scalable hiring operations
• Partner with Recruiting, People Systems, People Insights, Finance, Legal, IT, and other stakeholders to deliver operational improvements and support business objectives
• Serve as a resource for operational best practices, systems knowledge, and process guidance

Talent Acquisition Operations Program Manager

• Support Systems-Level Programs: Project & Program Management
• Contribute to programs that span multiple systems, including: Developing of project plan and documentation as well as supporting cross functional work streams to ensure success of key business objectives
• Flagging risk identification, dependency tracking, issue identification and change management on projects and programs
• Utilizing AI tools, especially Claude and Gemini, and having a strong understanding on how to apply them to program management workflows, including synthesis, documentation, intake triage, stakeholder communications, and scalable process design.
• AI-Driven Process Design & Scale: have the ability to design and scale programs using AI tools to reduce manual work, improve consistency, and increase speed to execution
• Help identify and escalate issues across systems where ownership is distributed
• Drive cross-functional program accountability on behalf of Brand Partnerships and other commercial teams, ensuring critical deliverables are clearly owned, prioritized, and executed against business outcomes
• Support automation development of: Knowledge management resources, Issue tracking and escalation workflows, Documentation and process standardization
• Track program health, risks, and dependencies
• Ensure stakeholders have clear updates and visibility into progress
• Proactively surface blockers and support resolution
• Own the design, and continuous improvement of process & programs to support commercial goals
• Drive alignment with cross-functional team OKRs, roadmaps and prioritizations
• Support GTM Strategy & Execution
• Assist in planning and executing go-to-market strategies for product launches and partnerships
• Track launch readiness, dependencies, and key milestones
• Partner with Brand Partnerships and Enablement teams to support execution in-market
• Create automation workflows that foster visibility across teams
• Bring Structure to Ambiguity & Enable Scalable Execution
• Help identify gaps in process, ownership, and alignment
• Contribute to building frameworks, trackers, and operating rhythms
• Support prioritization and coordination across multiple workstreams
• Support development of repeatable processes, templates, and tools
• Help streamline workflows and reduce manual effort
• Contribute to improving how teams collaborate and execute
• Cross-functional collaboration & leadership
• Ability to work cross-functionally with many teams and multi-tasks with a sense of urgency
• Identifying and pulling together cross-functional teams necessary to successfully launch projects & programs
• Work with cross-functional stakeholders to understand key pain points and opportunities when brought into a project or program
• Support end-to-end execution of high-impact initiatives across Commercial teams, Eversight and Brand Partnerships
• Translate business goals into clear timelines, deliverables, and execution plans
• Coordinate across cross-functional stakeholders to ensure alignment and progress

Program Manager II

• Drive end-to-end delivery of a complex, cross-functional program
• Partner with CDSO/Data Office, Operations, reporting teams, and AI/data science partners to align priorities, resolve delivery challenges, and maintain forward momentum.
• Develop and maintain integrated program roadmaps, governance materials, and status updates
• Identify opportunities for operational efficiency within our workstream solution development and implement process improvements
• Ensure operational workflows are documented, standardized, and aligned with best practices
• Identify program risks and develop mitigation strategies
• Track and communicate dependencies across business, data, reporting, and technical teams
• Lead program governance forums and coordinate decision-making across key stakeholder groups
• Collaborate with business, data, reporting, and technology partners

• Orchestrate a portfolio of process‑layer and workflow initiatives aligned to the Supply Chain transformation roadmap
• Establish integrated program plans that connect scope, sequencing, dependencies, milestones, and resourcing across multiple workstreams
• Proactively manage interdependencies across process design, workflow implementation, data enablement, information technology delivery, and change adoption
• Provide clear program‑level visibility into progress, risks, trade‑offs, and decision points for senior leaders
• Enable faster execution without loss of coherence by balancing delivery pace, architectural integrity, and adoption capacity
• Track and communicate value realization, linking delivery progress to operational outcomes such as cycle‑time reduction and automation enablement
• Strengthen delivery discipline and predictability in a complex, multi‑stakeholder environment

Supply Chain Digital Transformation Program Manager

• Coordinate the launch and implementation of granting streams
• Communicate with grantees to notify of decisions, collect necessary information, and issue contracts
• Monitor and manage internal processes including the grantee timelines, granting stream implementation, and stream impact reports
• Oversee internal processes relating to grant applications, reviews, and approval determinations
• Co-lead the Granting Advisory Circle and Granting Review Circles, including scheduling, facilitating, and recommendation oversight
• Oversee relationship building and outreach initiatives occurring throughout the department related to grantees, funders, and community partnerships
• Liaise with internal partners (Finance, Communications, etc) to support program functionality, payments, outreach, and more
• Lead communications initiatives for Granting Programs, including developing a strategy and supporting website updates
• Act as primary system administrator on granting software
• Manage special projects, including planning logistics, scheduling, and monitoring budgets
• Support the evaluation of programming and the sharing of impact and outcome reports
• Develop and monitor budgets and expenditures across various projects
• Ensure timely and accurate reporting requirements both internally and externally
• Build a culture of shared leadership by mentoring managers and team leads in relational accountability and adaptive change practices.
• Facilitate learning cycles within teams to foster reflection, feedback, and course-correction.
• Regularly assess and recommend adjustments to the organization’s procedures and policies to ensure the organization stays current and relevant in a rapidly changing environment.
• Promote a collaborative, transparent, and accountable organizational culture that reflects IYR’s values.
• Participate actively in staff meetings, working groups, and committees to advance organizational goals.
• Uphold and promote the organization’s cultural values and guiding principles in all workplace practices.
• Engage with the Indigenous community and support initiatives that strengthen relationships and collaboration.
• Carry out your duties in a manner that does not adversely affect your own health and safety or that of others by reporting all potential hazards, all incidents, and injuries.
• Co-operate, support, and engage with any measures introduced in the workplace to improve occupational health & safety.

Granting Program Manager – Maternity Coverage

• Develops, implements, and monitors company environmental safety programs and policies to ensure compliance with applicable environmental, health, and safety regulations.
• Maintains safety equipment inventory.
• Performs periodic safety inspections.
• Monitors hazardous waste removal vendors.
• Conducts emergency response and hazardous material handling.
• Monitors environmental compliance and maintains liaison with appropriate regulatory agencies.
• Recommends corrective action where environmental health and safety hazards exist.
• Reports to HQ EHS Regional Manager.

Safety Program Analyst

• Own the day-to-day management of marketing projects using Jira, ensuring work is properly created, scoped, prioritized, assigned, updated, and completed
• Maintain and improve the team’s use of Jira so it functions as the central system for tracking work, managing deadlines, and communicating project status
• Ensure the marketing team is using agreed-upon workflows consistently and help enforce accountability when process is not being followed
• Support more effective cross-functional planning for launches, campaigns, website updates, events, and content initiatives
• Help maintain campaign calendars, project schedules, and operational checkpoints needed to keep the department running smoothly
• Support/lead the creation of repeatable processes, templates, and documentation that improve consistency and execution quality
• Support the proper use and hygiene of CRM and marketing automation tools
• Assist with documenting workflows, field usage, process standards, and data cleanliness expectations during a planned CRM transition
• Work with Director of Marketing and other managers to analyze campaign performance and provide actionable insights to enhance future strategies

Marketing Program Manager

• Develop, maintain, and continuously improve PMO processes, procedures, and templates to drive consistency and best practices across the team
• Manage projects from initiation through closure, ensuring adherence to scope, budget, and timelines while maintaining high standards of customer satisfaction
• Develop and optimize quarterly PS/PMO efficiency reports for senior leadership covering project health, CSAT, revenue forecast, gaps, and opportunities for improvement
• Accountable for leading, providing updates and reporting on internal initiatives
• Assign incoming projects to team members and oversee project set-up in Business Central, including invoicing and forecast projections
• Proactively flag project risks and escalate yellow or red-status projects to leadership for discussion and resolution
• Support month-end project tracking, revenue recognition, and reconciliation
• Maintain accurate and timely time tracking for project resources to support forecasting and month-end processes
• Support resource forecasting, including soft and hard bookings, and support with scheduling visibility and planning
• Serve as the first line of PMO escalation for project process adherence and client escalations
• Manage relationships with clients and internal stakeholders, ensuring clear communication and expectation management throughout the program lifecycle
• Translate strategic goals into detailed workplans, ensuring teams have clear direction and prioritized tasks

• The CRAFT Research Program Manager reports to the CRAFT Directors and plays an important role in administering the program.
• Connecting with stakeholders such as government agencies and hospitals.
• Preparing reports, compiling statistics, and creating presentations for the board.
• Involved in grant writing, forming strategic partnerships, promoting CRAFT initiatives, and other related activities.
• Promoting research programs to potential industry collaborators.
• Liaising with internal and external contacts to coordinate the execution of seminars and workshops.
• Writing grant applications and building and strengthening relationships with stakeholders.

CRAFT Research & Partnerships Program Manager

• Lead wildfire mitigation programs across electric distribution and transmission assets
• Oversee capital initiatives such as vegetation management, grid hardening, reconductoring, undergrounding, and wildfire related technology deployment
• Provide direction and oversight to project managers and cross functional teams
• Manage program scope, schedule, risk, and financial performance
• Support implementation of operational wildfire mitigation measures, including enhanced protection settings and public safety power shutoffs
• Coordinate enabling initiatives such as fire weather tools, monitoring systems, operating procedures, and stakeholder engagement activities
• Prepare executive updates, governance documentation, and decision materials
• Support regulatory filings and long-term wildfire mitigation planning
• Promote safety, environmental stewardship, and continuous improvement across all activities

Wildfire Mitigation Program Manager

• Lead a major client’s Refining, Upgrading, & Chemicals sustaining capital and brownfield delivery Alliance.
• Accountable for the integrated delivery, governance, and performance of a multi-project portfolio.
• Provide senior leadership across the Wood team.
• Steward all interfaces with the client to ensure safe, predictable, and value-driven delivery.
• Foster a high-trust, best-for-program culture aligned with alliance principles.
• Maintain strong, senior-level relationships with client leadership, alliance partners, and key stakeholders.
• Provide clear, concise program reporting, including performance trends, risks, KPI’s, and opportunities.
• Oversee a portfolio of sustaining capital and brownfield projects from opportunity identification through execution and close-out.

Senior Program Manager – Sustaining Capital Project Alliance

• First point of contact for the North America sales force on anything directly related to the Amplify program that is managed.
• Driving focused plan of record items.
• Update program terms, conditions, supporting tools and process.
• Ensure these terms and processes are implemented.
• Manage external and internal communication about the program, program documentation and user guides that are published on the partner portal.
• Drives and presents external focused webinars 1-2 times a year as needed.
• Partner facing Amplify Presentations as needed.
• Manage exception approval requests by gathering and summarizing the facts needed to decide to approve or deny the request.
• Resolve ad hoc issues and conflicts.
• Provide analysis that will aid in decision making, especially when we’re considering changing certain program terms.
• Potentially running local programs, Amplify membership, deal registration and partner target setting as required.

• Oversees associates to ensure their ability to handle calls and provide appropriate customer service
• Document requirements in the system and manage follow-up calls
• Monitors the performance of staff members to assess training needs and requirements
• Provides input for scheduling to provide adequate staffing; makes recommendations for required changes
• Assists with quality assurance and quality improvement initiatives; assists in the execution of these changes
• Project management including reimbursement programs, compliance and education based programs and clinical patient support programs
• Implement assigned call centre projects; design and development of new projects
• Ongoing evaluation of project strengths, weaknesses and potential areas for improvement
• Produce all project related reporting
• Participate in client meetings and daily client project communications
• Identify and implement staff recruiting strategies and participate in the hiring process
• Responsible to report all Adverse Events to the assigned units/departments

• Manage day-to-day operations and leadership to a RAAM MDT of clinical staff responsible for the delivery of support and services to clients and their families
• Work with the Director to set program goals using a Balanced Scorecard of priorities and targets and deliver on priorities in consultation with the team, community partners and other CMHA Peel Dufferin services
• Use clinical judgement and expertise to navigate clinical matters and ensure optimal client care and provider experience by supporting staff in prioritizing client issues and tasks as needed
• Advance clinical and administrative quality of RAAM by tracking service quality indicators and targets
• Provide direct clinical supervision to staff
• Observe staff with clients and conduct regular audits, supervision, and support professional development
• Manage the planning and monitoring of staff schedules, and workloads to ensure adequate coverage to meet operational requirements, across all sites
• Coordinate agenda for weekly clinical meetings, including planning, chairing, and following up with actions as appropriate
• Support team members in case conferences, including planning, chairing, and following up with actions as necessary
• Respond to client complaints and consult with the Director on the resolution of issues
• Ensure that clinical records and program data are maintained in accordance with the standards of CMHA Peel Dufferin and funders
• Escalate staff and clinical issues to the Director, as appropriate
• In collaboration with RAAM administrator, support with harm reduction supplies
• Promote RAAM services with community partners, and within marginalized populations, including those experiencing homelessness, mental health concerns, and addictions
• Support the development of operational budgets including financial and human resource requirements
• Monitor assigned budgets and expenditures in accordance with organizational financial policies
• Manage recruitment, orientation, coaching, mentoring, performance management, learning and development for staff and students

Program Manager, Rapid Access Addictions Medicine

• Ensuring the program is designed and implemented as per the sponsor’s strategic direction.
• Ensuring all program Client’s needs are being met
• Responsible for the overall performance of the program and its respective services: reimbursement, patient coordination, medication management, etc.
• Continue to build upon existing experiences, become the reimbursement expert in each therapeutic area being managed, in order to build content for training and ensuring the team has all required context within their therapeutic landscape.
• Ensuring that any stakeholder escalations are managed appropriately and to the Client’s satisfaction
• Providing the program sponsor with portfolio insights and intelligence (market, competitive, and payer)
• Ongoing evaluation of program strengths, weaknesses, and potential areas for improvement.
• Make recommendations for changes in operations and assist in the execution of these changes through a robust change management process
• In collaboration with the analytics team, facilitate the design, production, and delivery of all program-related reporting
• Participate/lead in respective client meetings
• Collaborate with internal departments, including Client Solutions Managers, and all others who deliver program-related services to ensure optimal execution and performance in all aspects of client communications and client relations.
• Assist with quality assurance and quality improvement initiatives, overseeing the completion of all required CAPA activities.
• Oversees case managers to ensure their ability to handle calls and provide appropriate customer service, document requirements in the system, and manage follow-up calls.
• Monitors the performance of staff members to assess training needs
• Provides input for scheduling to provide adequate staffing; makes recommendations to management for required changes.
• Manage and participate in program design and development activities (i.e., development of primary and secondary documentation, program manuals, SOPs, flows, and charts)
• Manage and participate in the project technical set up (i.e., telephony, data collection tools and processes, reports, and project reporting requirements)
• Manage day-to-day project activities (i.e., responding to client/internal inquiries and troubleshooting)
• Address ad hoc client requests and case escalations, coordinate internal resources, and communicate to external stakeholders
• Participate in consulting and/or research projects as necessary to support the project and other departmental projects and initiatives
• Communicate effectively and on an ongoing, scheduled basis program status to account manager/project director
• Additional duties as determined by your Manager

Program Manager – Patient Programs

• You will lead intake management and ticket arbitration for the business
• You will lead the strategic planning and roadmaps for Insights Packages and Packets
• You will support our third-party data vendor partnerships
• You will support high-level ELT (Executive Leadership Team) asks and special projects
• You will provide critical support to our team's Consumer Insight Governance portfolio

Senior Program Manager, Strategic Operations

• Own and lead the monthly Marketing Data Decision Forum — engaging Marketing, Technology, and Analytics leadership to surface decisions, document outcomes, and drive follow-through with accountability.
• Design and maintain decision frameworks governing data sources, identity resolution, profile management, and campaign dependencies, including explicit ownership assignment where ambiguity exists.
• Establish a formal intake and evaluation process for new data requests, replacing ad hoc submission with structured, defensible routing and prioritization.
• Proactively identify, escalate, and manage risks, blockers, and tradeoffs before they impact delivery — keeping executive stakeholders informed and decisions ahead of issues.
• Maintain a single, continuously updated view of the entire in-flight data initiative portfolio — encompassing status, ownership, dependencies, and sequencing across parallel workstreams.
• Synthesize input from Marketing, Technology, and Analytics teams into a coherent, living roadmap explicitly connected to business value outcomes — not just delivery milestones.
• Communicate program status, priority shifts, and strategic implications to executive and working-level audiences with the context and confidence of a trusted advisor.
• Partner with delivery teams to ensure alignment on priorities, expected outcomes, and work sequencing — promoting consistent, repeatable program management standards across the organization.
• Produce and maintain the authoritative program artifacts: initiative portfolio, governance and cadence documentation, risk and decision logs, and executive communications.
• Lead steering committee preparation, facilitation, and follow-through — ensuring executive stakeholders are equipped to make decisions and act with confidence.
• Build trusted relationships across VP and C-suite levels, operating as a credible, objective voice capable of navigating organizational dynamics and competing agendas.
• Translate technical complexity into executive-ready narratives — bridging the language gap between data and engineering teams and business leadership.

Director, Marketing Data Program Management

• Lead cross‑functional teams through Ciena’s new product introduction and lifecycle management processes
• Coordinate release plans that deliver committed scope on schedule and with high quality
• Mitigate risk by developing and executing comprehensive risk‑management plans
• Manage project schedules, scope, quality, and cost, ensuring transparent reporting to stakeholders
• Identify performance issues and guide the team through recovery planning and execution
• Maintain centralized project documentation and ensure data accuracy in project‑status systems
• Support early customer engagements by coordinating deliverables and resolving pre‑release issues

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