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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates extensive program management expertise with a focus on enterprise-wide technology transformation, stakeholder engagement, and customer success. Proven ability to lead teams, manage multiple projects, and navigate complex business environments effectively.
Highest-signal resume keywords
Program ManagementEnterprise-Wide Technology TransformationRisk ManagementCustomer SuccessStakeholder Engagement
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Project ManagementProgram-Level Status ReportingTechnology DeliveryOutsourcing ManagementFinTech ExperienceIssue ResolutionTeam ManagementFinancial ReviewGoal SettingDelivery Focus
Soft Skills
Written CommunicationVerbal CommunicationProblem-SolvingMethodical ApproachCustomer-Facing Experience
Industry Keywords
FinTechCXContact CenterProfessional ServicesStakeholder Management
About the role
Key responsibilities & impact- Responsible for organizing programs and activities for the company
- Develop programs to support the organization's strategic direction
- Create and manage long-term goals
- Fulfill commitments given to clients in a profitable way
- Identify clients’ needs and demands and lead the up-sale process
- Set delivery focus according to business targets and priorities
- Identify delivery risks and manage them effectively
- Develop a subordinated team to the level required
- Manage hiring, pre-selection, interviewing, hiring, and onboarding
- Review finances for all projects under the program
- Meet with stakeholders to discuss program status and goals
- Ensure goals are met in areas including customer satisfaction, safety, quality, and team member performance
Requirements
What you’ll need- 5+ years of program management, department director, or equivalent experience
- Experience in managing 5+ projects in parallel with the help of Project Managers with a total headcount of 50+ people
- 3+ years of experience in managing specifically enterprise-wide technology transformation and innovation, experience in FinTech is a big plus
- Successful experience with outsourcing development from the client-side or subcontractor side
- Experience in creating program-level status reports
- Knowledge of risk/issue management
- Methodical in approach to resolving issues
- Written and verbal communication presentation skills, and excellent problem-solving skills
- Customer-facing experience
- Focus on Customer Success in Professional Service engagements
- Experience with remote/international project team management
- Solid engineering background with hands-on experience in technology delivery.
- Ability to understand commercial business needs and manage different stakeholders
- Ability to navigate ambiguity and changing priorities
- Nice to Have Experience in FinTech, CX / Contact Center domains
Benefits
Comp & perks- Culture of relentless performance : join an unstoppable technology development team with a 99% project success rate and more than 30% year-over-year revenue growth.
- Competitive pay and benefits : enjoy a comprehensive compensation and benefits package, including health insurance, language courses, and a relocation program.
- ForeverRemote work culture : make the most of the flexibility that comes with remote work.
- Growth mindset : reap the benefits of a range of professional development opportunities, including certification programs, mentorship and talent investment programs, internal mobility and internship opportunities.
- Global impact : collaborate on impactful projects for top global clients and shape the future of industries.
- Welcoming multicultural environment : be a part of a dynamic, global team and thrive in an inclusive and supportive work environment with open communication and regular team-building company social events.
- Social sustainability values : join our sustainable business practices focused on five pillars, including IT education, community empowerment, fair operating practices, environmental sustainability, and gender equality.