Bilingual Senior Program Manager – Nurse Practitioner Team Lead

TELUS

Clinical Lead optimizing clinical service excellence and leading team workflows for TELUS Health Virtual Care. Connecting Canadians to a team of healthcare providers through a user-friendly app.

Posted 7/9/2026full-timeRemote • 🇨🇦 CanadaSenior💰 CA$86,000 - CA$136,000 per yearWebsite

About the role

Key responsibilities & impact

Spearhead the strategic direction for our dynamic team of Physicians, Nurse Practitioners, Registered Nurses, and Medical Secretaries, fostering a collaborative and positive work environment
Act as a bridge between the clinical team and management, effectively conveying feedback and sentiments while aligning with business objectives
Harmonize processes, communications, policies, training, and operations on a national scale, ensuring the retention of top talent across Canada
Drive operational "hygiene" by developing and implementing evidence-based clinical protocols, conducting chart audits, overseeing clinical reviews, managing patient escalations, and formalizing continuing medical education to support our expanding virtual care operations
Introduce and support new processes and metrics to support the broader management team in optimizing operational efficiency
Serve as a jurisdictional clinical practice expert, navigating regulatory environments, understanding practitioner scope of practice limitations, and leading province-specific lab strategies
Represent the clinical perspective in business meetings and client engagements, leveraging your expertise to shape innovative programs and services that enhance our existing operations

Requirements

What you’ll need

Primary Care Nurse Practitioner in good standing with the affiliated regulatory body
Bilingualism & mastery in French and English, both spoken and written is mandatory
Minimum of 2 years of experience as a Nurse Practitioner, with prior team oversight and change management experience
Strong organizational and facilitation skills, data analysis and leadership abilities
Demonstrates a passion for growth and development in a fast-paced environment, with a keen interest in technology and healthcare
Highly comfortable with IT systems, including Google Suite, Windows and Mac OS
Advanced knowledge of English is required

Benefits

Comp & perks

Comprehensive total rewards package highlighting competitive salary and bonus structures
Minimum 3 weeks of vacation
Flexible benefits plan to meet the needs of you and your family
Flexibility to work in-office, virtually or a combination of both, based on the role's requirements
Generous company matched pension and share purchase programs
Opportunity to give back to communities in which we work, live and serve
Career growth and learning & development opportunities to develop your skills

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

Clinical Protocol DevelopmentChart AuditsPatient Escalation ManagementContinuing Medical EducationChange Management

Soft Skills

Organizational SkillsFacilitation SkillsLeadership AbilitiesPassion for Growth and Development

Certifications

Registered Nurse Practitioner Certification