Customer Systems – Automation Program Manager

Pontosense

Customer Systems & Automation Program Manager at Pontosense improving operations and automation for customer lifecycle processes. Collaborating across teams to streamline workflows and enhance customer success.

Posted 7/16/2026full-timeToronto • 🇨🇦 CanadaMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in building scalable processes and automation tools, with a strong focus on customer success and operational efficiency. Proficient in data analysis and process design, leveraging AI tools and CRM automation to enhance workflows and account health visibility.

Highest-signal resume keywords

Process DesignAutomation ToolsData AnalysisCustomer SuccessProject Coordination

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Process DesignAutomationData AnalysisWorkflow SystemsCRM AutomationNo-Code ToolsInternal Dashboards

Soft Skills

Organizational ThinkingCuriosityProblem-Solving

Tools & Technologies

HubSpotGuruAI Tools

Industry Keywords

Customer SuccessOperationsBusiness SystemsProject Coordination

About the role

Key responsibilities & impact

Build scalable processes — Turn onboarding and deployment activity into documented, repeatable playbooks that others can execute consistently.
Align internal teams — Translate real-world usage into decisions across Sales, Product, and Engineering.
Build automation — Identify manual, repetitive work across onboarding, account health tracking, and reporting, and build the tools and workflows — using HubSpot, Guru, and AI-driven workflows — that eliminate it.
Turn one-off fixes into permanent process — When the same issue shows up twice, build a fix, not a ticket.
Build visibility into account health — Set up dashboards and reporting so the team can see, at a glance, which accounts are adopting well and which need attention.
Understand before you automate — Spend real time in a handful of accounts early on, not as your ongoing job, but so every system you build is grounded in what actually happens, not what should happen.

Requirements

What you’ll need

Experience in Customer Success, Operations, Business Systems, Project Coordination, or a similar role with an operational or process component
Demonstrated interest in or experience with process design, automation tools, or workflow systems (e.g., CRM automation, no-code tools, internal dashboards)
Familiarity and comfort with AI tools: you've used them in your day-to-day work and are curious about where they can replace manual process entirely
Strong organizational thinking: you can structure ambiguous situations into clear, repeatable processes
Comfortable with data: you can identify patterns across accounts and translate them into process or tooling changes
You care about understanding why things work, not just executing steps
Comfortable operating where structure is still forming and where you'll be building the systems, not just following them.

Benefits

Comp & perks

Be part of a mission-driven company reshaping the future of wellness technology.
Join a company in active growth mode, expanding our partner base month over month.
Work directly with the Director of Customer Success and have visibility into the executive team, while getting hands-on exposure across Sales, Product, and Engineering.
A rare shot at real ownership: the systems and processes you build become the foundation the company runs on, and the person who builds this well becomes its natural owner as it grows.