Pontosense

Business Operations

• Design and improve the core workflows that connect Sales, Customer Success, Finance, Logistics, Product, and Engineering.
• Own and improve operational processes across billing, invoicing, customer deployments, fulfillment, shipping, vendor management, and support workflows.
• Build an automation-first operating model by identifying repetitive, manual, or error-prone tasks and redesigning them using AI tools, workflow automation, lightweight systems, and clear process rules.
• Improve CRM and operational data quality so teams can rely on accurate customer, order, shipment, billing, and support data.
• Create and maintain SOPs, playbooks, dashboards, process maps, and internal controls that make operations repeatable and scalable.
• Improve warehouse, shipping, and 3PL workflows, including inventory visibility, fulfillment coordination, SLA tracking, and cost efficiency.
• Partner with external vendors and service providers to improve quality, accountability, and operating performance.
• Support customer support operations by improving ticket routing, escalation logic, root-cause analysis, and workflow automation.
• Define and track operational KPIs across billing accuracy, fulfillment speed, shipping cost, data quality, support SLAs, onboarding readiness, and automation impact.
• Prepare insights and recommendations for leadership on bottlenecks, cost leakage, customer friction, and scale risks.

Business Operations Manager

Product Designer

• Help define how privacy-first technology creates real value for organizations
• Transform everyday spaces into intelligent, supportive environments using contactless sensing
• Design for both B2B and D2C experiences on an AI-powered wellness platform
• Translate product requirements into clear user flows, journey maps, and interaction models
• Communicate interaction logic through structured designs in Figma
• Iterate closely with Product Managers and Engineering
• Ensure consistency of interaction patterns and system behaviors across a multi-product ecosystem

Business Operations Manager

Business Operations Manager

UX Designer, Part-time