Pontosense

Program Manager

• Build scalable processes — Turn onboarding and deployment activity into documented, repeatable playbooks that others can execute consistently.
• Align internal teams — Translate real-world usage into decisions across Sales, Product, and Engineering.
• Build automation — Identify manual, repetitive work across onboarding, account health tracking, and reporting, and build the tools and workflows — using HubSpot, Guru, and AI-driven workflows — that eliminate it.
• Turn one-off fixes into permanent process — When the same issue shows up twice, build a fix, not a ticket.
• Build visibility into account health — Set up dashboards and reporting so the team can see, at a glance, which accounts are adopting well and which need attention.
• Understand before you automate — Spend real time in a handful of accounts early on, not as your ongoing job, but so every system you build is grounded in what actually happens, not what should happen.

Pontosense

Customer Systems – Automation Program Manager

Customer Systems & Automation Program Manager