Program Manager, Key Accounts

Program Manager handling key accounts at WM, providing exceptional service and support. Responsible for relationship management, bid work, and ensuring customer satisfaction in environmental solutions sector.

Posted 7/14/2026full-timeRemote • 🇨🇦 CanadaJuniorMid-Level💰 CA$76,800 - CA$97,900 per yearWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in customer service and relationship management within the environmental and waste service industry, focusing on customer satisfaction, compliance, and revenue growth through effective communication and strategic planning.

Highest-signal resume keywords

Customer Service ExcellenceRelationship ManagementSales Productivity SoftwareRegulatory ComplianceBid Management

ATS Keywords

Tailor your resume

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Customer ServiceSales StrategyWaste AuditsProposal DevelopmentRevenue GrowthAccount ManagementPricing StrategyService AgreementsSafety ComplianceTransactional Account Management

Soft Skills

CommunicationProblem SolvingCustomer EngagementNegotiationTeam Collaboration

Tools & Technologies

Sales Productivity SoftwareProspect DatabaseCustomer DatabaseProposal ProgramPricing Tools

Certifications & Qualifications

Bachelor's DegreeHigh School DiplomaGED

Industry Keywords

Environmental ServicesWaste ManagementCustomer SatisfactionService IndustrySales

About the role

Key responsibilities & impact

Provide exceptional customer service to large accounts.
Handle bid work.
Conduct site visits, waste audits, and address safety concerns.
Manage highly transactional accounts.
Establishes and maintains a high level of customer satisfaction.
Communicates to and works to resolve unique customer issues.
Increases revenue and profitability by executing sound plans on retention calls to improve the customers’ service and/or profitability
Matches WM services with customer needs by demonstrating knowledge of customers, pricing and competition; effectively communicates pricing and service strategies; proactively engages other WM business opportunities, referring internally as appropriate.
Proposes customer solutions that are compliant with appropriate local, state and federal regulations.
Updates and secures customer service agreements.
Effectively use WM sales productivity software tools (i.e. Prospect and Customer Database, Proposal Program, Pricing Tools, etc.)

Requirements

What you’ll need

Bachelor's Degree (accredited) in Sales, Marketing, Business Administration or similar area of study, or in lieu of degree
High School Diploma or GED (accredited) and four (4) years of relevant work experience
2 years of relationship management experience in environmental, waste or related service industry (in addition to education requirement).
Prior experience in sales highly preferred.

Benefits

Comp & perks

medical
dental
vision
life insurance
short-term disability
stock purchase plan
company matching on a 401(k)
paid vacation
holidays
personal days