Program Support – Operations

University of Alberta

Department Program Support for the Department of Medicine, providing administrative assistance at University of Alberta. Handling hiring processes and records management for staff inquiries.

Posted 7/10/2026full-timeEdmonton • 🇨🇦 CanadaMid-LevelSenior💰 CA$52,362 - CA$70,696 per yearWebsite

Tech Stack

Tools & technologies

Oracle

About the role

Key responsibilities & impact

Acts as first point of contact for questions regarding hiring employees within the Department of Medicine.
Triages questions and concerns, escalating to the appropriate individual or areas as needed.
Initiates processes using pay action forms and e-forms, position updates, changes to FTE.
Assists with employee appointments, reappointments, extensions through APS (Alfresco Processing System).
Creates person ID’s for the Department, provides Guest access as required through Campus Solutions.
Assists with the creation of job fact sheets and position descriptions for Department of Medicine

Requirements

What you’ll need

Post-secondary diploma in the area of business administration or equivalent; equivalent combinations of education and experience may be considered.
Minimum of 3 years of experience working in the area of business administration, preferably within a postsecondary institution.
Familiarity with University of Alberta policies and procedures.
Experience with vacation reconciliations.
Experience with JDE/Oracle would be an asset.
Records management.
Excellent interpersonal and communication (written and verbal) skills.
Ability to work independently and as a valued team member.
Excellent time management skills. Must be able to prioritize and manage workload to meet the multiple demands of the position.
Strong organizational skills with significant attention to detail.
Demonstrate excellent judgement and discretion, particularly in the management of confidential information.
Demonstrated competencies in the areas of: professionalism, results orientation, organizational understanding, teamwork, flexibility/adaptability.
Excellent computer skills including proficiency in use of database, spreadsheet and word processing software.

Benefits

Comp & perks

comprehensive benefits package

ATS Keywords

✓ Tailor your resume

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

Records ManagementDatabase ProficiencySpreadsheet ProficiencyWord Processing ProficiencyVacation ReconciliationPay Action FormsE-FormsPosition UpdatesFTE ChangesJob Fact Sheets Creation

Soft Skills

Excellent Interpersonal SkillsExcellent Communication SkillsStrong Organizational SkillsJudgement and DiscretionTeamwork