Program Manager – Canadian Shared Services

Sun Life

Program Manager in Canadian Shared Services driving alignment and operational priorities across the function. Collaborating with leadership to manage initiatives and provide actionable insights.

Posted 7/9/2026full-timeMontreal • 🇨🇦 CanadaMid-LevelSenior💰 CA$80,000 - CA$128,000 per yearWebsite

About the role

Key responsibilities & impact

Reporting to the VP, Canadian Shared Services, the Program Manager acts as a strategic partner and is responsible for enabling the effective execution of strategic and operational priorities across the function
The role requires strong program coordination, sound judgment, and the ability to manage multiple priorities in a fast-paced environment
Working closely with the VP and leadership team, the Program Manager coordinates key programs and initiatives, supports leadership forums and communications, and ensures deliverables are executed on time
Develop and manage key management operating system elements (e.g., scorecards, dashboards, monitoring tools)
Track and analyze business performance data to support decision-making and identify opportunities/issues
Provide insights that help leadership assess progress against goals and adjust plans as needed
Develop and execute internal communications strategies to inform and engage teams and stakeholders
Support leadership in delivering clear communications across the organization (email comms, Engage posts, etc.)

Requirements

What you’ll need

Bilingualism (French, English, both oral and written) required for Quebec
Experience working in project management functions or relevant experience
Highly organized and able to effectively prioritize and manage multiple initiatives and deadlines for various stakeholders
Strong and effective relationship builder with the ability to influence across boundaries
Excellent communication and facilitation skills, including the ability to summarize and present in a clear and concise manner to executive-level audiences
Strong problem solving, analytical and critical thinking skills with a continuous improvement mindset
Self-starter, takes initiative and has a desire to probe and solution
Ability to work in ambiguous situations and with limited process definition or documentation
Ability to adapt to change and pivot quickly with changing priorities
University or College degree or post-secondary education
Knowledge of the Group Benefits or Health industry is an asset

Benefits

Comp & perks

Flexible Benefits from the day you join to meet the needs of you and your family
Opportunities to own your career development with programs to continuously learn, build skills, grow through coaching and more
Employee well-being prioritization and positive work culture recognition

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

Program ManagementData AnalysisProject ManagementScorecard DevelopmentDashboard Management

Soft Skills

Problem SolvingCritical ThinkingOrganizational SkillsInitiativeAdaptability