Customer Program Manager

Cisco

Customer Program Manager managing customer project lifecycles using PMI and Agile methodologies at Cisco. Leading teams to deliver technical solutions and ensure project profitability and success.

Posted 7/18/2026full-timeMontreal • 🇨🇦 CanadaSeniorLead💰 $119,000 - $150,900 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in managing complex customer projects using PMI and Agile methodologies, ensuring alignment with client goals and Cisco's strategy. Proficient in financial forecasting, project budgeting, and delivering technical solutions that drive business outcomes.

Highest-signal resume keywords

PMP CertificationCPMAI CertificationFinancial ForecastingProject BudgetingTechnical Knowledge

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Project ManagementAgile MethodologiesPMI MethodologiesChange ManagementOperational GovernanceAI and AutomationTechnical OversightRevenue TrackingCustom Solutions DesignLarge Program Management

Soft Skills

CollaborationMentoringAdvisingLeadershipContinuous Improvement

Tools & Technologies

Cisco SolutionsService Delivery ToolsCustomer Experience Platforms

Certifications & Qualifications

PMP CertificationCPMAI CertificationCCST NetworkingCCST SecurityCCNA

Industry Keywords

Project Lifecycle ManagementClient Goals AlignmentOperational DisciplineGlobal Project TeamsTechnical Solutions Delivery

Tech Stack

Tools & technologies

PMP

About the role

Key responsibilities & impact

Manage the lifecycle of customer projects, aligning client goals with Cisco’s strategy
Use PMI and Agile methodologies to maintain project health, financial stability, and operational governance
Deliver technical solutions that meet business outcomes while ensuring every project remains within scope, on schedule, and on budget
Partner with Service Delivery and Customer Experience Managers to ensure project visibility and alignment
Collaborate with Sales, Engineering, and Business Development to design and implement custom solutions for clients
Lead global project teams to ensure consistent, high-quality delivery
Advise IT and executive leaders, translating business requirements into actionable delivery plans
Drive innovation using AI and automation to streamline planning and reporting
Mentor project managers, lead internal continuous improvement efforts, and represent Cisco at industry events

Requirements

What you’ll need

Bachelor’s degree with 8 years of experience (or equivalent)
PMP certification
CPMAI certification
A solid track record of handling large, complex programs
Technical knowledge required to guide delivery plans
Demonstrated ability to handle financial forecasting, revenue tracking, and project-level budgets
Additional professional project management certifications preferred
Technical credentials such as CCST Networking, CCST Security, or CCNA to support technical oversight
Experience with change management and driving operational discipline across large teams

Benefits

Comp & perks

medical, dental and vision insurance
a 401(k) plan with a Cisco matching contribution
paid parental leave
short and long-term disability coverage
basic life insurance
10 paid holidays per full calendar year
1 floating holiday for non-exempt employees
1 paid day off for employee’s birthday
paid year-end holiday shutdown
4 paid days off for personal wellness determined by Cisco
16 days of paid vacation time per full calendar year
flexible vacation time off program
80 hours of sick time off provided on hire date and each January 1st thereafter
additional paid time away may be requested to deal with critical or emergency issues for family members
optional 10 paid days per full calendar year to volunteer