Senior Program Manager – Managed Services Transformation

TELUS

Senior Program Manager leading a multi-year technology transformation for TELUS Managed Services. Orchestrating program delivery across global teams to drive operational readiness by May 2027.

Posted 7/21/2026full-timeVancouver • 🇨🇦 CanadaSenior💰 CA$86,000 - CA$136,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in leading enterprise-scale IT and telecom transformation programs, utilizing gated delivery methodologies and managing cross-functional teams. Proficient in risk management, stakeholder communication, and integrating organizational change management within complex environments.

Highest-signal resume keywords

Gated Delivery MethodologiesRAID Register ManagementPMP CertificationIT Service Management (ITIL)Organizational Change Management (OCM)

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Enterprise-Scale IT TransformationCritical Path TrackingKPI Dashboard DevelopmentTechnical Program CommunicationVendor/SI Partnership Management

Soft Skills

Self-Directed OperationBias For ActionCross-Functional Team Alignment

Tools & Technologies

ServiceNowIBM Cloud ProductsAIOps Platforms

Certifications & Qualifications

PMPAgile/Scrum Certification

Industry Keywords

Telecom TransformationIT Service ManagementStage-Gate MethodologySAFe FrameworkExecutive-Level Communication

Tech Stack

Tools & technologies

CloudITSMPMPServiceNow

About the role

Key responsibilities & impact

Facilitate daily stand-ups, weekly status alignment, and cross-track planning across global teams (Canada, Germany, India, Netherlands)
Lead formal gate reviews (R1–R4), enforce entry/exit criteria, and manage architecture/data ratifications via Architecture and Design Review Boards
Build and maintain the RAID register as single source of truth; actively prevent schedule latency on critical path items
Escalate business risks (timeline, scope, partnership health) early; partner with leadership on risk response strategies
Coordinate critical path between platform setup, configuration data modeling, IT Service Management practices, and customer onboarding automation
Ensure AIOps integration alignment across IBM Cloud Pak for AIOps, SevOne, and Concert Workflows
Partner with Organizational Change Management to design readiness plans and drive adoption momentum across teams
Translate technical decisions and trade-offs into strategic recommendations for Director and VP stakeholders
Develop executive-level status updates, KPI dashboards, and milestone communications

Requirements

What you’ll need

7–10 years leading enterprise-scale IT/telecom transformation programs in structured, gated delivery environments; proven vendor/SI partnership management
Mastery of gated delivery methodologies (stage-gate, SAFe, or equivalent) with hands-on experience managing release gates and dependencies
Deep experience building and maintaining RAID registers; active critical path tracking in multi-team, complex environments
Strong ability to communicate complex technical programs to steering committees; skilled in dashboards and business translation
PMP, Agile/Scrum, or equivalent certification (essential for governance credibility in our environment)
Self-directed operator with bias for action; proven ability to keep cross-functional teams unblocked and aligned
Prior exposure to ServiceNow, IBM Cloud products, or AIOps platforms (Nice-to-Haves)
IT Service Management (ITIL) background or telecom transformation experience (Nice-to-Haves)
Experience integrating organizational change management (OCM) in large-scale transformations (Nice-to-Haves)
Track record with C-suite steering committees and high-visibility programs (Nice-to-Haves)

Benefits

Comp & perks

Comprehensive total rewards package highlighting competitive salary and bonus structures
Minimum 3 weeks of vacation
Flexible benefits plan to meet the needs of you and your family
Flexibility to work in-office, virtually or a combination of both, based on the role's requirements
Generous company matched pension and share purchase programs
Opportunity to give back to communities in which we work, live and serve
Career growth and learning & development opportunities to develop your skills
And much more …