Operations

• Processing assigned daily logistics and warehouse operations
• Posting goods receipts (MIGOs) and verifying incoming deliveries
• Reviewing documents for delivered items, ensuring accuracy and completeness
• Reporting and resolving issues related to incorrect or incomplete deliveries
• Planning and monitoring warehouse capacities in coordination with freight forwarders
• Coordinating container arrangements, including advance notification to logistics partners
• Evaluating on-time delivery performance (warehouse, freight forwarders, customer requirements)
• Selecting appropriate forwarding agents (Schaeffler Corp/VLS) and preparing EU freight documents
• Scheduling transportation for direct export shipments and transferring relevant export documents to freight forwarders
• Implementing and coordinating specific customer requirements with warehouse, shipping, and customer service
• Providing necessary export documentation
• Planning and managing timings for express shipments
• Reprinting supporting documents (such as delivery notes and packing lists from EWM/EP1), as required
• Maintaining accurate master data, routes, and shipping schedules

Senior Intralogistics Operations Coordinator

• Oversee end-to-end operations of benefits programmes
• Serve as a senior subject matter expert and consultant for others on the team
• Partner with Benefit Strategists and product design to determine feasibility of proposed benefit additions
• Implement operational changes; identify opportunities for process automation
• Oversee and monitor benefit-related activities: eligibility, enrolments, status changes, claims
• Manage renewals, enrolment windows, and annual activity calendars
• Find trends coming from employee feedback and experiences
• Interpret, communicate, and document benefit plan provisions and processes
• Act as an escalation point for complex benefit issues

Benefits Operations Manager

• Responds to Requests for Proposals (RFPs) by answering questions, analyzing and summarizing costs, and providing additional information as requested by the customer.
• Works with other departments such as sales, infosec, finance, legal, product, engineering, implementation, and marketing to manage ongoing business workflow and sales process.
• Reviews, accurately populates and maintains the company’s security posture documentation to efficiently answer third-party risk assessments and accelerate the sales cycle.
• Learn to use Responsive software to import security questionnaires for Analysts. May also assist in simple questionnaire completion.
• May update the proposal system, including pricing, status of the proposal, pertinent dates, and tracking.
• May actively work on or facilitate projects and initiatives led by the Revenue Operations team.

Proposal Operations Analyst – Temp

• Advise clients on designing, evolving, and operating modern IT and Digital operating models in response to AI adoption, cloud transformation, cyber resilience, and complex service ecosystems.
• Lead or contribute to proposals and engagements focused on IT and AI Operating Model strategy and design, including the definition of roles, decision rights, governance, service accountability, and performance metrics.
• Focus on transitioning towards AI-enabled and agent-supported operating environments.
• Lead project teams to deliver current-state assessments, target operating model (TOM) design, and implementation of ITSM and SIAM governance, principles, and operating processes.
• Ensure effective integration into existing service delivery environments.

Digital Operations Consultant

• Full responsibility for Meta ad account structure, health, supply, and compliance.
• Manage Meta profiles, Business Manager access, and domain statuses.
• Ensure risk mitigation against account bans and maintain system stability.
• Build offer details and compliance sheets.
• Strategize launch processes with media buyers.
• Oversee support team account setup.
• Set up offers in RedTrack and pixels in Everflow.
• Review creatives for compliance and ensure flawless SOP execution.
• Conduct weekly team meetings and 1-on-1 performance reviews with media buyers.
• Manage performance improvement conversations and recommend terminations when necessary.
• Hire, onboard, and offboard support staff, media buyers, and creative team members.
• Manage creative workflow and output cadence to meet targets.
• Oversee the profit-share compensation model, recommend adjustments, and resolve disputes.
• Build and refine company infrastructure, SOPs, playbooks, and processes.
• Manage employee access to tools, software, and accounts.
• Create and oversee tasks in ClickUp, appointments, and calendars.
• Track KPIs and compile weekly/monthly reports.
• Support executives on strategic and operational projects.
• Assist with hiring and application screening.
• Leverage AI tools for productivity and automation.
• Monitor EPC vs CPC arbitrage and communicate findings.
• Reconcile spend across media buyer reports, tracking software, and bank statements.
• Track P&L health per media buyer and offer.

Director of Operations

• Enables effective execution, governance hygiene, and operational consistency across Customer Success delivery projects by providing administrative, coordination, and control support.
• Ensures that Customer Success projects are well, compliant with standards, and operationally frictionless, allowing Project Managers and delivery leads to focus on outcomes, risks, and stakeholder management.
• Process project and financial administration requests in the ERP, including creating project structures, updating budget records, and maintaining financial data in line with requests from CS ePMO and function managers, following defined procedures and escalating discrepancies or data conflicts to the Team Leader, CS Shared Services.
• Maintain CRM records in support of CS-led sales activity, including creating and updating opportunity records, tracking pipeline data against defined fields and formats, and ensuring record accuracy in line with requests from CS function managers and CS Operations.
• Administer the Docebo LMS platform on behalf of the Customer Education team, including provisioning and managing user access, publishing and maintaining course content to catalogue standards, and supporting configuration updates as directed by the Team Leader, CS Shared Services.
• Process and manage service requests from across the CS function using the shared services request management framework, logging requests accurately, fulfilling those within scope promptly, and escalating requests requiring configuration decisions or system changes to the Team Leader, CS Shared Services; scope includes all currently designated platforms and any additional systems or activities assigned to the shared services function over time.
• Maintain process documentation for all admin activities within scope, following established runbooks and flagging procedural gaps, inaccuracies, or ambiguities to the Team Leader, CS Shared Services for resolution.
• Highlight data quality issues or gaps early.
• Work closely with reporting/automation and business governance teams to enable scalable, low-effort reporting and governance.

Customer Success Ops – Shared Services Specialist

• Lead and develop the Cloud Operations team, creating an empowered culture of ownership, collaboration, and operational excellence
• Ensure reliable operation and platform ownership of Azure, Microsoft 365, and Identity services (Entra ID and Active Directory)
• Oversee 3rd level support for complex incidents and platform issues, enabling the team to resolve challenges efficiently and sustainably
• Act as a leader and escalation point, guiding the team on cloud and identity topics
• Drive improvements in automation, monitoring, incident management, and operational processes to improve platform stability and efficiency
• Partner with architects and engineering teams to support the ongoing evolution of the cloud and identity platforms.

Senior Manager, Cloud Operations

• Own and improve the systems, tools, and processes that help Appsilon scale securely, efficiently, and with less operational friction
• Lead and develop the Operations team, including IT Administration and Security
• Continuously improve operational scalability across Finance, Sales, Delivery, Technology, and People functions
• Own and evolve the company’s operational tooling ecosystem and automation landscape
• Strengthen operational resilience, business continuity, and security practices
• Coordinate operational aspects of compliance initiatives, including ISO 27001 readiness and customer security requirements
• Partner with external vendors, legal counsel, auditors, and the DPO on operational and compliance-related matters
• Support organizational alignment by improving workflows, communication structures, and operational clarity across teams
• Build and maintain operational documentation, policies, and internal enablement resources
• Advise leadership on operational risks, scalability, tooling, security, and process optimization
• Create an environment where teams can collaborate efficiently and focus on high-impact work.

Operations Manager

• Wykonywanie operacji AML/KYC u naszych klientów - instytucji sektora finansowego
• Wyszukiwanie i krytyczna analiza zgromadzonych informacji, przygotowanie dokumentacji i zapewnienie zgodności z przepisami i regulacjami wewnętrznymi i zewnętrznymi
• Wykonywanie przeglądów okresowych klientów, a także wybranych procedur CDD/EDD
• Tworzenie i weryfikacja profili KYC oraz kartotek AML
• Oparta na ryzyku analiza i monitoring transakcji, weryfikacja alertów transakcyjnych

Specjalista ds AML/KYC – FinCrime Operations

• Review, assess and process Safety data and information, across service lines.
• Distribute reports/data onwards to internal and external third parties.
• Process Safety data according to applicable regulations, guidelines, SOPs and project requirements.
• Perform Pharmacovigilance activities per project requirements.
• Ensure compliance to all project related processes and activities.
• Liaise with different functional team members to address project related issues.
• Mentor new team members, if assigned by the Manager.
• Attend project team meetings and provide feedback to operations manager.

Operations Specialist

• Support the planning and execution of campaigns that aim to enhance player engagement, retention, and monetization.
• Help deliver exciting experiences to players while gaining hands-on experience in a fast-paced and creative gaming environment.
• Assist in the execution of a variety of GameOps activities, including in-app promotions and engagement events, sales and special offers, community content, push notifications, emails, and external communications, new content launches and feature announcements, retention campaigns and player journey support.
• Help prepare campaign assets and configuration details.
• Perform QA checks to ensure smooth and error-free execution.
• Support the setup and monitoring of A/B tests.
• Collaborate with team members to collect and organize campaign results.
• Learn and work with internal tools to help manage campaigns efficiently.

Associate GameOps Manager

• Organise travel logistics, approvals, and budgeting for international site visits
• Handle receipts and the reimbursement process
• Represent the company during on-site deployments, maintenance, and escalations
• Support on-site setup tasks and communicate clearly with client staff and internal operators
• Document site conditions, workflows, and post-visit summaries
• Coordinate with PM and Engineering to prepare and summarize site activities
• Build and maintain excellent customer relationships by offering high-quality, consistent support

Field Operations Specialist

• Zarządzanie i koordynowanie procesu podpisywania umów, w tym poprzez metody online oraz papierowe.
• Skuteczna komunikacja z klientami, dealerami oraz instytucjami finansującymi w celu usprawnienia procesu realizacji umów;
• Obsługa klienta od momentu przygotowania umowy do wydania auta, w tym odpowiadanie na zapytania i udzielanie klientom pomocy w odniesieniu do szczegółów dotyczących umów;
• Prowadzenie dokładnej ewidencji podpisanych umów oraz powiązanej dokumentacji na potrzeby zgodności z przepisami i raportowania;
• Wspieranie rozwoju i wdrażania procesów operacyjnych w celu zwiększenia efektywności zarządzania umowami;
• Współpraca z członkami zespołu w celu zapewnienia płynnego przepływu pracy oraz ciągłości w świadczeniu usług.

Operations Specialist – Specjalista ds. Administracji Procesów Sprzedażowych

• Oversee end-to-end operations of benefits programmes, including medical, pensions, dental, vision, life insurance, disability, wellness programs and all other ancillary plans
• Serve as a senior subject matter expert and consultant for others on the team
• Partner with Benefit Strategists and product design to determine feasibility of proposed benefit additions or modifications
• Implement operational changes; identify opportunities for process automation
• Oversee and monitor benefit-related activities: eligibility, enrollments, status changes, terminations, claims
• Manage renewals, enrolment windows, and annual activity calendars; analyze enrollment data
• Find trends from employee feedback and identify solutions
• Interpret, communicate, and document benefit plan provisions and processes
• Act as an escalation point for complex benefit issues
• Create and set controls over benefit utilizations and payments; prepare financial reports
• Specify and implement system changes, conduct testing, and train team members
• Coordinate M&A activities for Benefit Operations
• Collaborate with internal partners, carriers and vendors to create and deliver training resources
• Stay informed about industry best practices, emerging trends and regulatory changes pertaining to benefit operations.

Manager, Benefits Operations

• Utilize the ServiceNow ticketing system to research, manage, and resolve Tier 2 benefits cases
• Lead and support the implementation, enhancement, testing, deployment, execution, administration, and communication of Bristol Myers Squibb (BMS) benefit plans and supporting systems
• Oversee the day-to-day administration of company benefit programs
• Identify and drive opportunities for process automation, reduction of manual activities, and continuous improvement to enhance operational efficiency and scalability
• Collaborate with the Benefit Operations team to plan and execute Annual Enrollment activities

Senior Specialist, Benefits Operations

• Support the organization's vision and strategic direction by defining, managing, and monitoring processes to meet requirements for Information Systems (IS) services
• Showcase expertise as a key resource for knowledge processes to enhance organizational effectiveness
• Manage and transition global knowledge management processes to the ABB IS operating model, ensuring adherence to best practices and organizational standards
• Build and maintain a high-quality knowledge base to support self-help initiatives and reduce service desk dependency
• Monitor knowledge management effectiveness through usage metrics, self-help rates, and user experience assessments
• Foster collaboration with internal stakeholders and external suppliers for continuous access to both tacit and explicit knowledge

IS Process Manager

• Design, implement and maintain TPM processes or outsourcing models
• Ensure TPM processes or outsourcing models are embedded in business as usual and compliant with GSK standards
• Develop and execute process/model oversight mechanisms
• Propose opportunities for TPM process improvements, third party model improvements, and/or system enhancements
• Lead and/or support initiatives to streamline processes, enhance efficiency, and drive innovation in third party management
• Develop and provide required end-user support

Associate Director, Third Party Processes – Operations

• Architect the processes, workflows, and systems that take the company from craft to industrial scale
• Combine financial literacy with leadership and technology engagement to lead operations along cost, speed, and scale metrics
• Manage multiple teams across design, warehouse, assembly, and service coordination
• Drive company transformation to AI-agentic workflows

Senior Operations Manager

• Track and analyze daily performance (points, KPIs, efficiency) across all mechanics
• Maintain and update performance tracking systems and reports
• Follow up directly with underperforming mechanics to identify issues and drive improvement
• Provide daily performance summaries and insights to management
• Support disciplinary processes (notices, attendance tracking, call-outs, etc.)
• Assist with scheduling, coverage planning, and cross-location staffing
• Own and maintain inventory tracking system for parts and accessories across all locations
• Analyze stock levels, usage trends, and forecast demand
• Initiate and manage transfer requests between warehouse and stores
• Prevent stock shortages through proactive planning and communication
• Support and oversee inventory counts and audits
• Plan and coordinate transfers of bikes, batteries, and parts between locations
• Work closely with logistics to ensure readiness on both shipping and receiving sides
• Monitor bike availability across locations and align supply with demand
• Oversee movement of damaged bikes, batteries, and scrap
• Communicate daily with store teams to align on priorities and production targets
• Assign workload to key locations (especially main warehouse/store with highest mechanic capacity)
• Monitor repair flow, turnaround time, and operational bottlenecks
• Ensure stores are properly equipped to meet demand and avoid lost sales
• Onboard new mechanics on ERP basics and operational workflows
• Train store managers on inventory tools and transfer request processes
• Provide ongoing support and guidance on systems and procedures
• Act as a bridge between stores, logistics, procurement, legal, and leadership
• Resolve operational issues and conflicts in real time
• Support escalation handling and critical decision-making
• Track decommissioned bikes and maintain structured reporting
• Monitor fleet health, availability, and repair pipeline
• Support leadership with data for operational decisions
• Manage key B2B client (DutchX) operations end-to-end
• Coordinate repairs, logistics, and communication with client
• Handle escalations and ensure service quality
• Align internal teams to support client needs

Operations Lead, Russian Speaker

• Define and lead enterprise FinOps strategies across public cloud environments (AWS, Azure, and/or Google Cloud)
• Advise senior technology, finance, and business stakeholders on cloud cost governance and value optimisation
• Design and implement FinOps operating models, including chargeback/showback, budgeting, forecasting, and cost allocation
• Establish KPIs, dashboards, and reporting to provide transparency into cloud spend, efficiency, and business value
• Lead optimisation initiatives including rightsizing, rate optimisation, commitment management, and workload efficiency
• Embed cost-aware practices into architecture, platform, and engineering design decisions
• Support large-scale cloud migrations and modernisation programmes from a financial and value perspective
• Contribute to proposals, client engagements, and offerings within the Cloud & Infrastructure capability

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