Operations

• Collecting, consolidating, transforming, and automating headcount and budget data from multiple systems into standardized and automated formats
• Driving requirements gathering, user acceptance testing, and automation of dashboards and analytical tools using platforms such as Tableau, Google Apps Scripts, Gemini, and Claude Code
• Collaborating with finance, hiring managers, and talent acquisition to ensure accurate tracking, maintenance of headcount and cost data, along with standardizing procedures for these processes
• Identifying and investigating anomalies or inconsistencies in headcount or OpEx data, and suggest corrective actions or data-quality improvements
• Enabling easier data intelligence through the automation of OpEx & Headcount Reporting
• Partnering with strategy & operations leadership, hiring managers, finance, and talent acquisition to ensure alignment on reporting goals, analytical needs, and automation
• Recommending and implementing data governance and analytics best practices

Strategy & Operations Analyst II – OpEx, HC Management

• The offer below applies to employment for a fixed period (6 months)
• Manage the load in the company ERP of proofs of origin for products arriving at Guess DCs retrieving them in the Company Web Vendor Portal or requesting them to Sourcing Depts
• Be active part in the implementation of an IT tool to load and maintain information
• Review data for deficiencies or errors, correct any incompatibilities and check output, deal directly with Sourcing Depts to advise of errors from Vendors and follow up
• On monthly base, monitor all Export Customs Documents not yet cleared and involve CS depts to push customers providing the related Import proofs
• Ensure International Customer orders are allocated effectively, efficiently and timely and prepare shipments and all necessary documents according to their requests
• Keep information confidential

Interim Outbound Operations Specialist

• Responsible for the end to end client relationship, ensuring that all contractual agreements are delivered on time and accurately
• End to end management of the client relationship, including all escalation
• Work in partnership with Account Management to ensure accurate and timely contract revisions
• Manage and identify deviations from the contractually defined standard scope of service
• Ongoing review of the Country Solution workbook and ensure updates are captured
• Effectively manage and monitor all client SLAs using appropriate tools to ensure adherence to targets
• Conduct Service Review meetings, ensuring actions and follow ups are timely and accurate
• Liaise with internal stakeholders to ensure successful management of the client
• Project Management to ensure successful implementation of any new service or processes
• Support ITCAMs/ADs in ensuring the client is aware of any product enhancements
• Handle all required purchase order management activities per the defined process
• End to end management of the operational team, including regular individual reviews, training, performance management, and overall adherence to Strada policies
• Management of recruiting the correct Specialists for the team by working with the Recruitment Team

Operations Manager

• Maintains equipment, including handling, receiving, and shipping.
• Coordinator of order handling, settlements, and invoicing.
• Supports the Service managers regarding reporting and process implementations and improvements.
• Acts as the contact point for customers scheduling their services and any tasks required to deliver the service.
• Working closely with Service Managers; updating training matrix of certifications; improving utilization and planning; ordering PPE/materials/equipment/IT hardware as required.
• Providing support to Service Engineers; IT issues; Air Travel.
• VISAs as required.
• Export and import documents preparation, INF, ATA Carnet, Certificates of Origin etc.
• Close cooperation with external suppliers Visa Office, Chamber of Commerce, Customs Agency, Logistic Operators, etc. creating documents to deliver service orders; INF3, ATA Carnet,
• Issuing of certification following training courses and reminders issued for expiration awareness.
• Ensuring S&Ds (Service & Demo) are created for all services and drive to the end status – as per SW.
• Ensuring invoicing is completed as per SW (Standard Work) for all services, supporting Order Management where required.

Service Operations Coordinator

• Lead and manage L1/L2 identity operations, including incident management, service requests, and access management processes, owning end-to-end service delivery.
• Provide technical leadership and operational oversight across Active Directory, Microsoft Entra ID, SailPoint, and adjacent identity platforms.
• Act as an escalation point for complex identity-related incidents and partner with IT teams to resolve systemic issues.
• Define, implement, and own identity operations KPIs including SLA adherence, provisioning and deprovisioning cycle times, and access review completion rates.
• Drive automation and process standardization to reduce manual effort and operational risk within identity services.
• Ensure identity operations align with security, compliance, and audit requirements across the enterprise.
• Develop and coach team members, supporting performance management and operational capability growth.

Senior Manager, Identity Operations

• Support the Source-to-Pay process, including requisition tracking and purchase order management, under guidance
• Ensure all procurement activities adhere to internal governance, financial controls, and policy requirements
• Maintain accurate records across procurement systems (SAP, Ariba, Coupa), ensuring data integrity and audit readiness
• Support contract lifecycle tracking, including Statements of Work (SoWs), extensions, and renewals
• Support coordination of approvals, workflows, and documentation processes (e.g. SoWs, procurement requests)
• Provide administrative support to coordination activities across Digital, Procurement and Finance
• Track and maintain budget data, ensuring alignment with approved financial plans
• Produce regular and ad hoc reporting on spend, commitments, and forecast position
• Support timely and clear communication of budget performance to stakeholders

Digitalization Operations Administrator

• Support the launch of new payment service providers and payment methods;
• Work with online payments, payment flows, and transaction lifecycles;
• Analyze payment performance, routing, and key operational metrics;
• Optimize processes that impact transaction success and customer experience;
• Collaborate with international partners, PSPs, and internal teams;
• Maintain the stability of payment operations in a dynamic environment;
• Take ownership of operational improvements and payment experience quality.

Payment Operations Specialist

• Work from 14:00 to 22:00 Polish time in a hybrid model: 3 days per week from the office in Kraków and 2 days per week remote.
• Manage end-to-end account updates, including setup, provisioning, rebooks, and add-on orders.
• Ensure all client account activities meet accuracy, compliance, and service standards.
• Maintain precise records across systems such as Salesforce and internal databases.
• Validate Work Orders and account details to prevent downstream issues.
• Coordinate with Implementation, Finance, and Product teams to resolve account discrepancies.
• Support quality control by reviewing records and identifying data anomalies.
• Recommend process enhancements to improve workflow speed or data integrity.
• Uphold departmental SOPs, SLAs, and compliance standards.
• Deliver high-quality, accurate work and outcomes by consistently adhering to documented processes, including Standard Operating Procedures (SOPs), Service Level Agreements (SLAs), and checklists.
• Review and verify outcomes before submission to maintain consistency and high-quality standards.
• Identify and address process gaps or errors to drive continuous improvement and operational excellence.

Client Operations Specialist, Afternoon Shift

• Holding end-to-end accountability for the operational health, infrastructure lifecycle, and business continuity of our critical global Quote Management ecosystem.
• Leading and governing our outsourced managed services partner, defining strategic operational KPIs, maintaining strict SLA compliance, and providing crucial business-domain mentorship to external team members.
• Driving deep cross-functional coordination across integration platforms (including SAP, Salesforce, and MuleSoft) and enterprise infrastructure teams, acting as a strategic liaison to break down technical silos.
• Managing long-term infrastructure planning, overseeing capacity management and budgeting, while actively identifying opportunities to implement innovative AI and automation solutions.
• Fostering an ecosystem of extreme accountability and proactiveness, mentoring internal technical talent, and championing a "fix once" approach to eliminate recurring operational risks.

Operations Lead – RDT Diagnostics Commercial

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Research Operations Coordinator

• Lead resource planning activities, balancing demand and capacity across projects and initiatives.
• Drive Integrated Business Planning (IBP) cycles, ensuring alignment between operational, commercial, and financial plans.
• Manage portfolio changes, including reprioritization, scope adjustments, onboarding, and offboarding of initiatives.
• Coordinate market and product phase-in/phase-out activities, minimizing business disruption and operational risk.
• Establish governance frameworks, reporting standards, and portfolio transparency mechanisms.
• Deliver projects on time, within scope, and within budget while maintaining clear communication and reporting.
• Provide leadership with structured insights and recommendations to support strategic decision-making.
• Facilitate alignment across Operations and other key business functions.
• Drive continuous improvement in planning, execution, and project management practices.

Planning & Portfolio Manager – US Operations

• Take ownership of company operations and deliver results that are reliable and measurable.
• Design and improve processes to ensure the business runs smoothly.
• Organize daily workflows, ensuring smooth operations and eliminating friction.
• Lead projects across feature development and marketing with precision and impact.
• Manage freelancers effectively—clear expectations, timely delivery, and quality outcomes.
• Oversee Support operations, ensuring consistent standards and swift issue resolution.
• Conduct regular quality audits and initiate enhancements where necessary.
• Ensure legal and data protection compliance—no loose ends.
• Own the product roadmap: define, execute, and track milestones.
• Translate business goals into technical specifications and maintain transparency with UX/UI, Dev, Marketing, and Leadership.
• Analyze market data and competition, deriving actionable insights.
• Drive backlog planning, prioritization, and feature rollout—on time, always.
• Streamline deployment, QA, support, and documentation with documented SOPs.
• Monitor operational KPIs, identify risks, and course correct quickly.
• Leverage automation tools for repeatable, reliable operations.
• Maintain dashboards and present crisp, data-backed reports to stakeholders.
• Design and execute A/B tests to validate improvements.
• Coordinate release strategy, bug triage, and ensure OS compatibility.
• Support monetization strategies and explore retention or acquisition opportunities.

App Operations Manager

• Managing digital ad campaigns via Eskimi DSP, Meta, DV360 and other ad servers as needed
• Managing digital ad impression inventory and banner ad inventory for on-site products
• Planning, organizing, activating, controlling daily processes, identifying opportunities, and implementing global improvements for maximum efficiency and quality
• Ensuring that campaigns are launched on time, that campaign performance is adequately monitored, and any performance issues are communicated to the Sales team in a timely manner
• Diagnosing ad serving problems and interfacing with team and/or clients to identify solutions
• Assisting Sales with campaigns’ planning & selling process
• Working directly with the Tech team to optimize digital campaigns as needed.
• Reporting on digital campaign performance to agencies/clients
• Reporting on final campaign performance – monthly.
• Completing data entry and analysis functions if needed
• Providing technical QA support on ad serving if needed.

Senior Ad Operations Manager

• Support data operations; make sure the data is delivered to clients on time, accurate and within scope.
• Become process/platform SME; conduct root cause analysis of data issues and act as the point of contact to address questions, queries and requests
• Independently perform work within guidelines and according to specific procedures
• Support internal and client testing activities prior to “go live” date and immediate post-production transition, oversee and improve live processes
• As part of the wider team, add an input on overall Alpha Data product enhancements and requirements
• Collaborate with Alpha Data Implementation, Service Management and IT teams to share best practices, raise issues, develop consistent global processes

Senior Data Operations Specialist

• Processing assigned daily logistics and warehouse operations
• Posting goods receipts (MIGOs) and verifying incoming deliveries
• Reviewing documents for delivered items, ensuring accuracy and completeness
• Reporting and resolving issues related to incorrect or incomplete deliveries
• Planning and monitoring warehouse capacities in coordination with freight forwarders
• Coordinating container arrangements, including advance notification to logistics partners
• Evaluating on-time delivery performance (warehouse, freight forwarders, customer requirements)
• Selecting appropriate forwarding agents (Schaeffler Corp/VLS) and preparing EU freight documents
• Scheduling transportation for direct export shipments and transferring relevant export documents to freight forwarders
• Implementing and coordinating specific customer requirements with warehouse, shipping, and customer service
• Providing necessary export documentation
• Planning and managing timings for express shipments
• Reprinting supporting documents (such as delivery notes and packing lists from EWM/EP1), as required
• Maintaining accurate master data, routes, and shipping schedules

Senior Intralogistics Operations Coordinator

• Oversee end-to-end operations of benefits programmes
• Serve as a senior subject matter expert and consultant for others on the team
• Partner with Benefit Strategists and product design to determine feasibility of proposed benefit additions
• Implement operational changes; identify opportunities for process automation
• Oversee and monitor benefit-related activities: eligibility, enrolments, status changes, claims
• Manage renewals, enrolment windows, and annual activity calendars
• Find trends coming from employee feedback and experiences
• Interpret, communicate, and document benefit plan provisions and processes
• Act as an escalation point for complex benefit issues

Benefits Operations Manager

• Responds to Requests for Proposals (RFPs) by answering questions, analyzing and summarizing costs, and providing additional information as requested by the customer.
• Works with other departments such as sales, infosec, finance, legal, product, engineering, implementation, and marketing to manage ongoing business workflow and sales process.
• Reviews, accurately populates and maintains the company’s security posture documentation to efficiently answer third-party risk assessments and accelerate the sales cycle.
• Learn to use Responsive software to import security questionnaires for Analysts. May also assist in simple questionnaire completion.
• May update the proposal system, including pricing, status of the proposal, pertinent dates, and tracking.
• May actively work on or facilitate projects and initiatives led by the Revenue Operations team.

Proposal Operations Analyst – Temp

• Advise clients on designing, evolving, and operating modern IT and Digital operating models in response to AI adoption, cloud transformation, cyber resilience, and complex service ecosystems.
• Lead or contribute to proposals and engagements focused on IT and AI Operating Model strategy and design, including the definition of roles, decision rights, governance, service accountability, and performance metrics.
• Focus on transitioning towards AI-enabled and agent-supported operating environments.
• Lead project teams to deliver current-state assessments, target operating model (TOM) design, and implementation of ITSM and SIAM governance, principles, and operating processes.
• Ensure effective integration into existing service delivery environments.

Digital Operations Consultant

• Full responsibility for Meta ad account structure, health, supply, and compliance.
• Manage Meta profiles, Business Manager access, and domain statuses.
• Ensure risk mitigation against account bans and maintain system stability.
• Build offer details and compliance sheets.
• Strategize launch processes with media buyers.
• Oversee support team account setup.
• Set up offers in RedTrack and pixels in Everflow.
• Review creatives for compliance and ensure flawless SOP execution.
• Conduct weekly team meetings and 1-on-1 performance reviews with media buyers.
• Manage performance improvement conversations and recommend terminations when necessary.
• Hire, onboard, and offboard support staff, media buyers, and creative team members.
• Manage creative workflow and output cadence to meet targets.
• Oversee the profit-share compensation model, recommend adjustments, and resolve disputes.
• Build and refine company infrastructure, SOPs, playbooks, and processes.
• Manage employee access to tools, software, and accounts.
• Create and oversee tasks in ClickUp, appointments, and calendars.
• Track KPIs and compile weekly/monthly reports.
• Support executives on strategic and operational projects.
• Assist with hiring and application screening.
• Leverage AI tools for productivity and automation.
• Monitor EPC vs CPC arbitrage and communicate findings.
• Reconcile spend across media buyer reports, tracking software, and bank statements.
• Track P&L health per media buyer and offer.

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