Operations Manager

Strada

Manage end-to-end client relationships ensuring delivery of contractual agreements as Operations Manager. Oversee client SLAs, project management, and operational team performance in payroll solutions provider.

Posted 7/10/2026full-timeRemote • 🇵🇱 PolandMid-LevelSeniorWebsite

About the role

Key responsibilities & impact

Responsible for the end to end client relationship, ensuring that all contractual agreements are delivered on time and accurately
End to end management of the client relationship, including all escalation
Work in partnership with Account Management to ensure accurate and timely contract revisions
Manage and identify deviations from the contractually defined standard scope of service
Ongoing review of the Country Solution workbook and ensure updates are captured
Effectively manage and monitor all client SLAs using appropriate tools to ensure adherence to targets
Conduct Service Review meetings, ensuring actions and follow ups are timely and accurate
Liaise with internal stakeholders to ensure successful management of the client
Project Management to ensure successful implementation of any new service or processes
Support ITCAMs/ADs in ensuring the client is aware of any product enhancements
Handle all required purchase order management activities per the defined process
End to end management of the operational team, including regular individual reviews, training, performance management, and overall adherence to Strada policies
Management of recruiting the correct Specialists for the team by working with the Recruitment Team

Requirements

What you’ll need

BA/BS in a business-related field such as Accounting, Human Resources, Business Administration, or equivalent combination of education & experience
5-8 years relevant experience administering Payroll or Health & Welfare/Benefits in an HR consulting, HR Outsourcing or Corporate environment
Strong knowledge of MS Office tools such as Excel, Word, and PowerPoint
HRIS knowledge: Workday, SAP, or PeopleSoft knowledge preferred
Flexibility to support a global and fast paced environment
Attention to detail
Excellent written and verbal skills
Self-motivated and a willingness to learn
Ability to collaborate and work in a team environment, as well as independently while adhering to processes and procedures
Native Dutch writing and verbal skills

Benefits

Comp & perks

health coverage
wellbeing programs
paid leave (vacation, sick, parental)
retirement plans
learning opportunities

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

Payroll AdministrationHealth & Welfare BenefitsContract ManagementService Level Agreement MonitoringProject Management

Soft Skills

Attention to DetailExcellent Written CommunicationExcellent Verbal CommunicationSelf-MotivatedTeam Collaboration