Client Operations Specialist, Afternoon Shift

SpotOn

Client Operations Specialist managing account operations for independent restaurants and ensuring compliance and accuracy in Kraków. Working in a hybrid model with responsibilities across various account updates.

Posted 7/2/2026full-timeKraków • 🇵🇱 PolandJuniorMid-Level💰 PLN 7,200 - PLN 9,000 per monthWebsite

About the role

Key responsibilities & impact

Work from 14:00 to 22:00 Polish time in a hybrid model: 3 days per week from the office in Kraków and 2 days per week remote.
Manage end-to-end account updates, including setup, provisioning, rebooks, and add-on orders.
Ensure all client account activities meet accuracy, compliance, and service standards.
Maintain precise records across systems such as Salesforce and internal databases.
Validate Work Orders and account details to prevent downstream issues.
Coordinate with Implementation, Finance, and Product teams to resolve account discrepancies.
Support quality control by reviewing records and identifying data anomalies.
Recommend process enhancements to improve workflow speed or data integrity.
Uphold departmental SOPs, SLAs, and compliance standards.
Deliver high-quality, accurate work and outcomes by consistently adhering to documented processes, including Standard Operating Procedures (SOPs), Service Level Agreements (SLAs), and checklists.
Review and verify outcomes before submission to maintain consistency and high-quality standards.
Identify and address process gaps or errors to drive continuous improvement and operational excellence.

Requirements

What you’ll need

2 – 3 years of professional experience in customer success or related roles.
Proven knowledge of client account management and operational workflows.
Hands-on experience with Salesforce or comparable CRM platforms.
Strong organizational, problem-solving, and data validation skills.
Experience in fintech or SaaS environments preferred.
Fluency in English and Polish (written and verbal).

Benefits

Comp & perks

Fully paid private healthcare in LuxMed
Access to the Worksmile platform with a monthly top-up
Subsidized access to breakfast and lunch through the vending machine in Kraków office, and lunches in Gdańsk office once a week
A laptop and essential work equipment provided by the company
New, modern, bright and comfortable office space in the city centre
Access to the company’s library
Great working atmosphere
Chill out room with a PlayStation and games
Free snacks and beverages in a kitchen
Company parties and social activities
Employee referral program
Relocation Package within Poland

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

Account Updates ManagementData Anomaly IdentificationWorkflow EnhancementQuality ControlOperational Workflows

Soft Skills

Organizational SkillsProblem-Solving Skills