Digital Operations Consultant

Infosys

Consultant advising on AI and Digital operating models for technology transformation. Leading design and implementation of modern IT solutions for clients.

Posted 6/1/2026full-timeRemote • 🇵🇱 PolandSeniorLeadWebsite

Tech Stack

Tools & technologies

CloudITSM

About the role

Key responsibilities & impact

Advise clients on designing, evolving, and operating modern IT and Digital operating models in response to AI adoption, cloud transformation, cyber resilience, and complex service ecosystems.
Lead or contribute to proposals and engagements focused on IT and AI Operating Model strategy and design, including the definition of roles, decision rights, governance, service accountability, and performance metrics.
Focus on transitioning towards AI-enabled and agent-supported operating environments.
Lead project teams to deliver current-state assessments, target operating model (TOM) design, and implementation of ITSM and SIAM governance, principles, and operating processes.
Ensure effective integration into existing service delivery environments.

Requirements

What you’ll need

Bachelor’s degree from an accredited university
ITSM certification (e.g. ITIL) or equivalent practical experience
8 - 15+ years’ experience (grade dependent) in Operating Model Design, SIAM, ITSM Strategy, or CIO Advisory roles within leading consulting firms or large-scale enterprises
Demonstrated experience designing and implementing Operating Models and/or Service Management frameworks
Strong stakeholder management and executive-level communication skills
Proven leadership experience managing high-performing, multidisciplinary teams
Preferred / Desirable Experience
MBA or Master’s degree
Experience delivering AI-enabled or AI-ready operating models, including AI rollout, adoption, or governance
Demonstrable experience across both Operating Model Design (TOM) and SIAM
Exposure to M&A scenarios, including post-merger integration, carve-outs, service separation, or Day-1/Day-2 operating model design
Experience in large, complex, multi-vendor IT environments
Strong understanding of cloud platforms, network services, sourcing, and service delivery operations
Expertise in ITSM and Operating Model governance
Willingness and ability to travel across client sites within the EMEA region
Fluent spoken and written English (additional languages advantageous depending on location)

Benefits

Comp & perks

Join our growing Digital Operations & Service Integration practice within Technology Transformation Consulting and help shape how organisations run technology in the age of AI.
Our team focuses on Operating Model Design (TOM), Service Integration & Management (SIAM), and AI-enabled IT Operations.
We work with CIOs and senior technology leaders to redesign digital operating models, integrate complex multi-vendor ecosystems, and enable scalable AI, cloud, and cyber capabilities.
We operate at the intersection of strategy and execution - defining decision rights, governance structures, service accountability, and performance models that allow technology organisations to move from fragmented operations to resilient, AI-ready enterprises.
As part of this team, you will contribute to high-impact transformations across EMEA, including AI rollouts, cloud operating model redesign, M&A integration and service separation, and modern SIAM implementations.
You will collaborate with multidisciplinary experts across consulting and technology to deliver pragmatic, measurable outcomes.
This is a team that values structured thinking, intellectual curiosity, and execution excellence. We offer the opportunity to shape market-leading offerings in one of the fastest-evolving areas of CIO advisory.
Be part of a globally renowned management consulting firm on the front-line of industry disruption and at the cutting edge of technology.
We work with market leading brands across sectors. Our culture is inclusive and entrepreneurial. Being a mid-size consultancy within the scale of Infosys gives us the global reach to partner with our clients throughout their transformation journey.
Our core values, IC-LIFE, form a common code that helps us move forward. IC-LIFE stands for Inclusion, Equity and Diversity, Client, Leadership, Integrity, Fairness, and Excellence. To learn more about Infosys Consulting and our values, please visit our website.
Within Europe, we are recognized as one of the UK’s top firms by the Financial Times and Forbes due to our client innovations, our cultural diversity and dedicated training and career paths.
Infosys is on the Germany’s top employers list for 2023. Management Consulting Magazine named us on their list of Best Firms to Work for.
Furthermore, Infosys has been recognized by the Top Employers Institute, a global certification company, for its exceptional standards in employee conditions across Europe for five years in a row.
We offer industry-leading compensation and benefits, along with top training and development opportunities so that you can grow your career and achieve your personal ambitions. Curious to learn more? We’d love to hear from you.

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Hard Skills & Tools

Operating Model DesignSIAMITSM StrategyAI-enabled operating modelsService Management frameworksPerformance metricsCurrent-state assessmentsTarget Operating Model (TOM) designImplementation of ITSMGovernance principles

Soft Skills

Stakeholder managementExecutive-level communicationLeadershipTeam managementInterpersonal skillsOrganizational skillsProblem-solvingAdaptabilityCollaborationStrategic thinking

Certifications

ITSM certificationITILMBAMaster’s degree